Factorial

Le meilleur en gestion du personnel

J'utilise Factorial quotidiennement car il me permet de centraliser les informations de mes employés et de suivre plus facilement les heures travaillées, les absences et les vacances. Il me permet également d'évaluer les performances, de recueillir des commentaires et de fixer des objectifs.

Une solution holistique qui rend le travail des RH nettement plus efficace.

Factorial nous offre une transparence et une vue d'ensemble des processus de recrutement à tout moment et nous permet de suivre de manière transparente le développement des employés avec des entretiens, des commentaires et toutes les données nécessaires.

Idéal pour les petites entreprises

Globalement, Factorial est un outil formidable qui a rendu la gestion de mon entreprise extrêmement simple et efficace.

Everything goes as long as it increases MRR

I’ve used Factorial at two different stages in two different companies. I’m talking about 2019 and even earlier, and now again in my new company. I was the driving force behind its implementation in both cases. So I think I know a thing or two about Factorial. In this latest stage, I was comparing them with other providers and everyone told me: it’s not what it costs now, it’s what they’ll make you pay later. And I get that. They apply aggressive discounts at the beginning and if they release new modules or features, if you want them, you pay the base price + extra. That’s part of the usual game. But what I had never seen until now—and what has deeply outraged me—is that they take one of the CORE modules, decisive in choosing the tool (such as payroll), and tell you that in 3 months they’re going to deprecate it. But not to worry, because they’ll launch a new payroll module outside the CORE, supposedly much better. And yet they don’t reduce the price of the CORE product, and the new pricing is an additional €2.5 per employee for this new payroll module. A SPECTACULAR MOVE in terms of upgrading, increasing unit price per account, you name it—but PATHETIC when it comes to the values it conveys. EVERYTHING goes as long as it increases the MRR of your already captive accounts, knowing that since implementation takes time, it’s not easy for clients to just leave, so you squeeze them. I need to think it over calmly and weigh the pros and cons after cooling down. I don’t know what final decision I’ll make, but what will definitely not go away is the pitiful image they’re giving, and how in the future I will think long and hard before considering them again—or recommending them to others in the industry.

Illegal price doubling with no notice and ignoring support requests

I’ve been a Factorial customer for years. Recently, my subscription price doubled without any prior notice or consent.

I reached out multiple times (Oct 10, 11, 14) to clarify the issue before renewal — no one replied. Only after escalating and threatening legal action did [sensitive content hidden]
, an account manager, respond briefly to say my “discount expired.” No acknowledgment of the missing notice or consent, and no resolution since.

Under German law, unilateral price increases without explicit consent or direct notice are generally not valid. Yet Factorial has ignored my messages while continuing to charge the higher amount.

Extremely disappointing experience from a company that promotes itself as people-first.