Docebo

Avantages

Nous aimons le fait que le logiciel croît et évolue constamment et nous a permis de progresser au-delà de ce que nous pensions initialement possible. Nous aimons aussi le partenariat que nous avons avec Docebo. Nous estimons que notre entreprise compte vraiment pour eux et qu’ils sont à l’écoute de nos besoins et utilisent des exemples pour nous aider à résoudre tous les problèmes.

Inconvénients

Le logiciel grandit et évolue rapidement, on a parfois l'impression de passer rapidement au produit suivant plutôt que de développer pleinement ce sur quoi il travaillait. Le produit ou la nouvelle fonctionnalité peut être complet à 95%.

Avantages

Docebo is easy to use, customize and build custom reporting to track our compliance and learning goals

Inconvénients

I wish that a user could have more than one Direct Manager so that department heads could see progress for everyone under them.

Alternatives envisagées 

Pourquoi passer à Docebo

Avantages

Docebo is a solid choice for a corporate LMS. Features currently meet most needs for running compliance and professional development learning programs, and a lot of the newest features/roadmap plans are ambitious and exciting. The development team listens to the needs/wants of the Docebo Community and introduces new features/advances quarterly, which is enough to make you feel like there is true progress but not so speedy as to be difficult to keep up with. Recent changes enabled batch unenrollment and archiving, which is really handy. The Docebo Community is a friendly place to get answers and workarounds, when needed. Customer Support has been decent and occasionally exceptionally good.

Inconvénients

There are some significant drawbacks to the notifications feature but a new notifications engine is on the way next month, so I'm optimistic that some of the things I want to see will be coming or at least possible in the future. Not all entities can be duplicated (learning plans, etc.) which can be cumbersome. There is no real way to retire a course so everyone has some version of a workaround; that's not great.

Alternatives envisagées 

Pourquoi choisir Docebo 

Pourquoi passer à Docebo

Avantages

- Great API offering a lot of freedom to build many tools around Docebo and customize the experience within the platform. This is the strongest advantage of this platform and its true competitive advantage - Lot of options for personnalization within the platform - Good reporting - Very quick customer service

Inconvénients

- Takes a while to learn and get comfortable with the tool - Some features seem abandonned by the product team with no plan to improve the experience - The product team needs to be more transparent with what's in store in the roadmap - UX is inconsistent

Avantages

I like that it does the job of 3 different programs where I work. Now I can do all my work for my customers in the one platform. I can even send emails and notifications straight from Docebo. I also really like to Docebo Community. If I have a question or am just looking for some tips, I just search the community or post a question in the community and I will get a few replies. But if I don't want to ask the community, there is always someone willing to help from Docebo.

Inconvénients

As a super admin, I am still not able to look to see what notifications or emails were sent to someone or if they opened the email or not. I would like to have access to notification/email logs.

Avantages

ur team appreciates that there are meaningful enhancements to continually create a better admin and user experience, which is why we have added it to our long-term roadmap. I personally appreciate the admin support chat and email team.

Inconvénients

the need to have an in-platform authoring tool that is robust, interactive, and has more options and tools. They just launched a version, but it is very basic. This would allow us to launch the platform globally, as other regions need in platform authoring. The other piece is that Docebo has a Salesforce-type technical approach, where they have premium partners that can assist with dev and API work.

Alternatives envisagées 

Pourquoi choisir Docebo 

Logiciel antérieur 

Pourquoi passer à Docebo

Avantages

First, the people. Knowledgeable about their product and services as well as those whom they compete with. [sensitive content hidden] was attentive, empathetic, and communicated incredibly well. Their library of content is phenomenal and is the learning platform has all the "bells and whistles."

Inconvénients

Restrictions on user licenses. If we have a team member not using their license, we are not able to transfer it to someone who will.

Avantages

User interface, power user and super admin access profiles, notification updates.

Inconvénients

Limitations with managing annual certifications and retraining.

Avantages

Good ease of use and comprehensive tools.

Inconvénients

Inconsistency in the account management team. I have had three account managers in one year.

Avantages

Customer Service Experience - Support agents are super helpful
Knowledge base is built out - the amount of courses, knowledge base articles, and the Docebo community for peer learning is again super helpful

Inconvénients

- No option to archive courses, only put under maintenance
- Our org needs to have more power users permissions, to avoid the amount of super admins we have
- Lack of customization on pages. I would love to see more widgets, upgraded designs, and more meaning I wouldn't have to spend time learning what HTML/CSS hacks will work for me.

Avantages

It is a robust LMS solution that has the ability to customize, scale, grow and develop with us as a company. The available features and cadence of new releases has thoroughly impressed us and we have aligned our L&D strategy with the platform and it's functionality.
To be more specific, here are the the three standout features for us:
High Customizability: Allows us to tailor the platform to meet diverse learning needs.
Scalability: Easily supports growth and varied use cases across different audiences.
Continuous Updates: Regular improvements keep the platform aligned with industry trends and evolving learning demands.

Inconvénients

To summarize, our top three pain points with Docebo are:
Steep Learning Curve: Initial setup and configuration can be complex and time-consuming.
Basic Features Awaiting Upgrades: Some key features, like the notification module and certificate app, need enhancement.
Advanced Customization Requires Technical Expertise: Certain advanced customizations can be difficult without technical know-how.

Avantages

Ease of use and overall functionality of the platform. The reporting is customizable so that those that need the information can receive it automatically every day, week, month or yearly.

Inconvénients

Since we have over 2500 employees it did take some time to setup since we integrated this platform with our payroll system.

Alternatives envisagées 

Pourquoi choisir Docebo 

Pourquoi passer à Docebo

Avantages

The ease of use for learners as well as the administrator. Learners can access their personal activity with just a few clicks!

Inconvénients

Reporting can be too simple. I would like to run more in-depth reports.

Avantages

Gamification features, Learning plans, ease of use, Learning management, engagement, branding

Inconvénients

Certificate template is really poor, setting up power users could be easier

Alternatives envisagées 

Pourquoi choisir Docebo 

Avantages

Options for customization, add on features such as Coach and Share, versatility for use cases, continuing to innovate new solutions for users

Inconvénients

Legacy pages are very clunky and make the admin job tedious.

Avantages

Docebo has a lot of features and flexibility. We have the Discover, Coach, and Share packages and Extended Enterprise (which allows up to 50 subdomains). We had a slow ramp-up time, but once we understood what was under the hood, we migrated all 70 clients over to the new system with over 5,000 pieces of content. 10 languages as well, which is another benefit that they offer, the language capability is great as we expand.

Inconvénients

After working with Docebo for the last three years, I have to say I don't like that they like to charge for a la carte services, instead of including them in a larger package deal. This makes it harder to sell the services to our leadership team. Add-ons keep adding up $$$.

Avantages

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

Inconvénients

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

Avantages

- Once you understand the foundational elements of the LMS, it is easy to use.
- Features and settings for courses and learning plans are easy to navigate.
- Fantastic customer support on the technical side.
- Pretty good options and ability to create an optional course library for learners.
- Easy to build pages, courses, learning plans, catalogs, channels, etc.

Inconvénients

- Lack of customization when it comes to different pages.
- Some items you would assume would be an included feature, but are not present.
- Requires some prior knowledge of API and SAML to make full use of the LMS.

Avantages

Configurability of the products allows us to pick and choose what features are available to our learners and how each feature is used

Inconvénients

Reporting and Learning plan duplication are lacking

Avantages

We like the general ease of access and the fact that Docebo consistently updates their product line.

Inconvénients

In some cases they are slow to update some critical areas.

Avantages

I like that Docebo has a network of tools and resources to support learning in our company.

Inconvénients

Some of the navigation in Docebo is not productive and I would like to be able to quick key things to get to where I want more productively.

Avantages

Docebo creates a friendly notion in matters information and data compliance.

Inconvénients

Docebo is objective and timely in creating a robust data solution.

Avantages

The ease of use, along with all the functions available.

Inconvénients

IT help desk service could be faster when issues present themselves.

Avantages

The customization that allows me to make the platform look and behave how I want it. I don't mention any other features that are standard or expected from a learning platform because I don't have to worry about them. They are all there and ready to use in a clear and easy way.

Inconvénients

The interface is inconsistent. The entire product feels like a continuous project, which obviously it is, in a way that's not always good. At moments you feel like you're time travelling to years past and working on an old interface.

Avantages

Docebo is an LMS that is very advanced and extremely user-friendly.

Inconvénients

The reporting features have an opportunity, but a new one is coming in March for support.