Cornerstone LMS

Avantages

Breadth of Capabilities and a clean and robust user interface.

Inconvénients

Could be difficult to admin for new users to an LMS

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Avantages

continuous innovations and adaptations to the needs of companies and employees. As a training platform it is very solid and complete.

Inconvénients

Some changes cannot be made, but adapting can be achieved.

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Logiciel antérieur 

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Avantages

Not a lot to be honest. If you have to pick something, it would be their reporting 2.0 tool. When it doesn't freeze or error out, it is simple to use.

Inconvénients

Where to start? Here are just a few highlights:
- The worst customer service I'd ever experience working with a vendor.

- They take days to reply to emails, same for technical support tickets, even when they are labeled as a high priority.

- When you call the support line, their reps are customer service agents who are just reading the same outdated info you find on their documentation online, so useless.

-If you need to escalate the issue, prepare to wait 2 days for a reply, the first reply will always be a question about something you already explained on the initial ticket. Then you'll be waiting at least another 48 hrs for an update on their "investigation."

- Their compatibility with iPads has become very bad. Since 13.1 came out, we've had nothing but problems with files not loading, 404 errors, server errors, and to make matter worse, expect to wait a week or more to be told, there is nothing they can do.

- If you have to set permissions at different levels, good luck figuring out how the hundreds of individual permissions interconnect and how they are dependent on each other. Their own training team can't help you with this area. So if you plan to create any custom permissions that fall outside the few standard positions they have already created, good luck, prepare to spend weeks testing settings.

- They refused a 1-year extension and said that they wouldn't consider anything less than 2 and that there would be a significant price increase for less than 3.

Avantages

The UI is great for an end user and allows for the flexibility needed in terms of Welcome and Custom Pages to get the information across. The Learner Home makes it easy for end users to find content they are interested in in a format they are used to. As an Admin it provides lots of features to automate the experience and leverage the data in the system.

Inconvénients

Support can sometimes be less than helpful. There are also times when the road map changes are not publicized enough so you may be hoping for a project on the roadmap that then doesn't appear.

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Logiciel antérieur 

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Avantages

I think that the recent changes have made the system more user friendly, but it is still not the most clear system. It manages transcripts fairly well.

Inconvénients

I assume (as I was hired after implementation) that you need to request it, but our permissions are more limited than I would like. We can't run reports like utilization metrics, or who is in what security role which really limits our abilities. We also don't have backend design privileges and as a web developer that is infuriating.
I would say usability is less than desirable as there are HTML issues, and Transcript functionality confuses people.
There isn't a natural or logical way to set up accommodation requests even when using custom forms, which in my opinion is a very bad issue. We of course have text in the email, but it's insufficient and has caused issues.

Alternatives envisagées 

Pourquoi choisir Cornerstone LMS 

Pourquoi passer à Cornerstone LMS