SoGoSurvey


SoGoSurvey - Logo

 

642 avis (4,5/5)
 
De grandes entreprises d'envergure internationale utilisent SoGoSurvey pour recueillir des informations de business intelligence stratégiques grâce à ses plateformes de gestion de l'expérience client, de l'expérience du personnel, des sondages et des évaluations. La plateforme Employee Experience (EX) de SoGoSurvey vous aide à collecter, analyser et exploiter les données des employés pour transformer votre lieu de travail, attirer de meilleurs candidats et améliorer la rétention du personnel. Ce logiciel de motivation des collaborateurs fournit un espace qui permet de recueillir des opinions honnêtes et d'échanger des idées. Les responsables peuvent tirer parti de la plateforme pour communiquer avec les employés grâce à des sondages, des évaluations et des quiz attractifs et intéressants qui garantissent un taux d'implication élevé. SoGoSurvey Customer Experience (CX) est un système complet permettant de mieux comprendre vos clients afin d'accroître votre retour sur investissement. De l'inscription au renouvellement, des points de contact clés vous permettent de communiquer et de nouer des relations avec vos clients. La plateforme CX de SoGoSurvey, vous permet d'exploiter ces points de contact pour mesurer divers indicateurs client comme le NPS (Net Promoter Score), le CSAT (Customer Satisfaction Score) et le CES (Customer Effort Score), puis de convertir les informations collectées en actions concrètes. Toutes les plateformes de SoGoSurvey bénéficient d'une sécurité des données de premier plan, d'un moteur de reporting performant et polyvalent et d'un support client disponible 24 h/24, 7 j/7 par téléphone, e-mail et chat.
 

SoGoSurvey - SoGoSurvey Reports
 
  • SoGoSurvey - SoGoSurvey Reports
    SoGoSurvey Reports
  • SoGoSurvey - SoGoSurvey Sample Surveys
    SoGoSurvey Sample Surveys
  • SoGoSurvey - SoGoSurvey Customer Experience Dashboard
    SoGoSurvey Customer Experience Dashboard
  • SoGoSurvey - SoGoSurvey Distribution
    SoGoSurvey Distribution
  • SoGoSurvey - SoGoSurvey Omni Segmentation Report
    SoGoSurvey Omni Segmentation Report
  • SoGoSurvey - SoGoSurvey Designer
    SoGoSurvey Designer
Système(s) d'exploitation pris en charge :
Navigateur web (indépendant du système d’exploitation)

642 avis sur SoGoSurvey

 

Mavares P.

14/07/2018

14/07/2018

Provenance de l'avis : Capterra

A good survey represents a clear business idea

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Save time and effort with the best results in your business

Avantages

The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Inconvénients

Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Cindy H. Secteur: Arts de la scène Nombre d'employés:  51-200 employés Nombre d'employés:  51-200 employés

26/12/2019

26/12/2019

Provenance de l'avis : Capterra

User Friendly Software and Responsive Company

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SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.

Avantages

Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

Inconvénients

Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

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Réponse : SoGoSurvey Enterprise 02/01/2020

Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours.

I have passed along your accolades to our support team. I know they will be very appreciative! :)

Jonathan B. Secteur: Institutions religieuses Nombre d'employés:  2-10 employés Nombre d'employés:  2-10 employés

18/12/2020

18/12/2020

Provenance de l'avis : Capterra

SoGoSurvey - A great tool!

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We have been very happy with the results of using SoGoSurvey to receive additional feedback to help us make decisions as we move forward. Particularly, as we are in this year of the pandemic and changing business times, it has been helpful to solicit information.

Avantages

We have found SoGoSurvey to be extremely helpful to us. We entered a new world to do surveys to solicit feedback from our volunteer staff and our customers (campers) and this was the right tool for us. The ease of use for the user who designs the survey and the ease of access and use for the taker of the survey are both terrific. We like the options for the questions and the ability to format for layout that works well for different types of surveys.

Inconvénients

Some of the formatting of fonts and background could be a little better and easier to manage. But for what we do, it is not critical (and may be possible that we just didn't learn!)

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Réponse : SoGoSurvey Enterprise 10/01/2021

We're so pleased to hear that SoGoSurvey has been helpful in an otherwise challenging year. We wish you all the best in 2021!

Utilisateur vérifié Secteur: Services d'information Nombre d'employés:  5 001-10 000 employés Nombre d'employés:  5 001-10 000 employés

30/01/2019

30/01/2019

Provenance de l'avis : Capterra

Online survey tool that relies on most other competitors for it's product features

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Good for use, heavy on pockets!

Avantages

Customer support is the main thing that I can talk about this survey software.
There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
The overall user interface is decent, although, it cannot be compared to the other brands.
It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

Inconvénients

It copies a lot of other survey tools and tries to replicate their premium functionalities.
The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
The tools are way too expensive and no comments on how their overall performance or scalability measures are!

Katie C. Secteur: Études de marché Nombre d'employés:  10 000+ employés Nombre d'employés:  10 000+ employés

09/11/2020

09/11/2020

Provenance de l'avis : Capterra

Free Trial Review

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Very pleased with the product in a free trial. Many desirable features are in the various paid tiers.

Avantages

Easy to add survey questions, rearrange, create pages. Was able to quickly export data. Clear on navigation within projects. I liked the test survey option.

Inconvénients

I would have preferred more template demographic questions or fields. Navigating between projects was a little confusing. Not all changes after test survey made it to the visual report but was available in data export.

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Réponse : SoGoSurvey Enterprise 10/01/2021

Thank you, Katie. We hope to see you back when you are ready to conduct your your next market research project!