Fishbowl

Avantages

La gestion avancée des stocks et la compatibilité avec plusieurs canaux de vente

Inconvénients

L’interface peut sembler dépassée par rapport aux autres logiciels

Avantages

The manufacturing module lets us build parts and put in inventory, which is what we needed (and did not have) in the past

Inconvénients

Price was a bit high but if it all works the way we have been promised, it will pay for itself. There has been alot of changes in the past 5 years from the old FB, so we are hoping it is all going to work and help us all to be more proficient.

Avantages

It is in core SAP focused for integration and QuickBooks which are popular in Texas. Fishbowl has good design and user interface. Good estimate creation capabilities. Reliable bar code processing and UPS connectivity. Excellent support. Is best for manyfacturing less applicable for trading with large number of items.

Inconvénients

We used it in connection with QB Desktop and had errors and data dumps. Geo fencing needs set up. Custom report needs additional payments and drive space to be considered cautionusly with data is fully acceseible for requesting on server only in full module, so that limits integrations and migration if you choosed it. Good to have more invoice receiving automations for data recognition from email (AI?).

Avantages

Integrates with QuickBooks for inventory and payables

Inconvénients

Sync with QuickBooks (desktop/server) is finnicky and regularly has to be re-established

Avantages

The support staff are very patient with me and my concerns.

Inconvénients

The lack of customization and flexibility to fit the needs of customers.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Pourquoi passer à Fishbowl

Avantages

Ability to attach files and add memos to sales orders.

Inconvénients

Formatting of reports is difficult to work with. Limited reporting capabilities.

Avantages

Fishbowl is easy to use and works well for a small business.

Inconvénients

Because Fishbowl is easy to use, it is not as flexible as we would prefer at times.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

I love that support is getting much faster and response times are lessening significantly. Support has been very beneficial.

Inconvénients

Sometimes support personnel are not the "subject matter expert" or things that are suggested that would seem logical are missing. When you submit something to ideas@fishbowl, you do not hear back on a direction or response.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

The ability to integrate with Quickbooks and Shopify using API's has been great! So far the tools have worked much better than expected. The inventory management capabilities are giving us visibility into our organization that were necessary to continue growing our business.

Inconvénients

We operate our own fleet of delivery vehicles. The mobile app does not allow us to integrate Fishbowl payments into the app and accept CC payments using Fishbowls own payment gateway. Also there should be an option to automatically add payment links to invoices rather than needing to manually add to every invoice.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

I like the Sales Order Entry and Inventory.

Inconvénients

I do not like the email process for emailing customer's order confirmations. The customer profile could be better with more contact information.

Avantages

How well it integrates with QB.
Teh friendly technical support is a huge value.

Inconvénients

The interface is not as intuitive as it could be. I do have some suggestions which I can share with them.

Avantages

The ability to track by Serial numbers and shelf life

Inconvénients

Everything has to have custom reports to get what you need

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

I love having the sales order summary for end of month reports. It can be easily reviewed as the sales order numbers can be clicked and it brings you to that specific sales order to be easily reviewed.

Inconvénients

I don’t like how the sales orders and pick reports do not show the total quantity of the units or cartons being picked. That would help greatly.

Avantages

The inventory managment, BOM costing, and it's linking to QuickBooks.

Inconvénients

Reporting - While it comes with many reports, none are practical to use in reconciling the general ledger to the inventory totals in Fishbowl.

***The Reporting department will build a customize report but "Buyer Beware". Your request is sent to a report writer to build and send the completed file to another employee who is your only contact. You are not allowed to talk to the report writer because "they are very busy". I've learned that "they are very busy" because they assume what is needed. I requested a simple report over 4 months ago, and after multiple rewrites, the report writer still doesn't understand what is needed. Instead, they blame me for not requesting the correct information.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

The only pro is that its an ERP system that can integrate with your existing QuickBooks, but its not worth it. So please go to someone else.

Inconvénients

I had the unfortunate experience of working with [sensitive content hidden] as my account manager from Fishbowl. From day one, he boasted about being the best in the industry, but I can confidently say that I've never encountered a worse representation of a company.

During our implementation process, it would take [sensitive content hidden] 48-72 hours to respond to my inquiries. This delay not only hindered our progress but also showed his lack of dedication and professionalism. He lied about his capabilities from the start, painting himself as a competent account manager when in reality, he's no better than a shady used car salesman.

Despite expressing my concerns about the importance of timely communication for my business, [sensitive content hidden] continued to ignore me. It was clear that he had no regard for my needs and only cared about making a quick sale. As a result, I decided not to continue with Fishbowl and switched to a more professional ERP service like Netsuite.

Alternatives envisagées 

Pourquoi choisir Fishbowl 

Logiciel antérieur 

Pourquoi passer à Fishbowl

Avantages

It's extremely helpful to track our inventory at multiple warehouses and for planning our future inventory needs. The wide array of reports is super helpful for a growing business such as ours. It's extremely helpful for us to be able to track what's been ordered by a customer, what is left in stock, and if we have anymore stock coming in. It's truly changed the way we do our business.

Inconvénients

It was definitely a learning curve for a lot of people on our team and some processes can be a little tricky until you fully understand exactly how it works.

Avantages

All of the pertinent information that my staff can utilize to help them be better at helping our customers.

Inconvénients

Setting up all of the information. Although they have spreadsheets that you can fill out, it still takes a little time to gather all the information to insert it into the system like any other company.

Alternatives envisagées 

Pourquoi passer à Fishbowl

Avantages

Simple and straight forward. Easy to get data in and out of the system.

Inconvénients

Support.
Lacking in features for manufacturing processes.

Avantages

Migration to SQL database allowing integration with other systems.

Inconvénients

After selling to a larger company, support is almost non existant, if your small thet dont seem to care. Have tried to book many support sessions and never any availability unless you want to wait 2+ months. Good luck getting them on the phone, the chat works and will waste an entire day trying to explain any issues

Avantages

Inventory system is intuitive. Ability to assign access right to users.

Inconvénients

Manufacturing module is cumbersome
Sometimes product updates disable features that were available before, such as a couple of years ago, we could be looking at a part and hit the "To Inventory" button and be able to adjust quantities. Now only those who are able to create parts have the "To Inventory" button available. I want almost everyone to be able to adjust inventory levels, but next to no one able to create parts. The "To Inventory" button should have its own permission access right.

Avantages

sending emails with sales orders and purchase orders

Inconvénients

i would say inventory tracking is not that great.

Avantages

I like its multiple functions.

It is also designed to be easily integrated with multiple platforms.

Inconvénients

Upgrades. They are very frequent which makes the work difficult.

Avantages

It is a very new concept as a data base manager with many options to grow up

Inconvénients

Sometimes we found limitations and they have to find the way to have options for all the companies

Avantages

Data Tables where you can make your own reports.
Feature Like in BOM where you can set the Manufacturing to Auto Create.
Support Team is very prompt to respond.

Inconvénients

Charges for customize report.
Using data sql and utilize to make your own report feature missing.
When Updating sales orders not updating in Manufacturing module instantly.

Avantages

customer service was the best part. very direct and clear

Inconvénients

aren't really any cons at this point. There are a few things on fishbowl client that are not that direct. example- when adjusting the inventory, there is no option to just adjust. You have to hit the "cycle" button. It's just getting used to the lingo of the software.