BILL Spend & Expense (Formerly Divvy)

Avantages

Because it is so user-friendly, this program has completely changed the way we track our expenditures and enter our data. Because each employee may now input their receipts, it has saved our accounting department many hours of labor each month. Divvy is a fantastic service. It's simple to pick up. I was worried I'd be disoriented, but a quick scan of the area turns up everything I need.

Inconvénients

ACH transactions are taking too long to process. We'd want to be able to send PayPal monies straight to Divvy for payments. It is not possible to map QBO tags for transactional line items at this time. Improvements are constantly needed, just as with any other piece of software. Divvy is always striving to improve the procedure.

Avantages

I love the transparency and opportunity to have a real time look into your company's spending and the ability to code and sync directly into QuickBooks.

Inconvénients

The least robust features are reimbursements and account mappings. It is frustrating to take many steps to unmap and map custom fields. Make it in the same place at least.

Alternatives envisagées 

Pourquoi choisir BILL Spend & Expense (Formerly Divvy) 

Logiciel antérieur 

Pourquoi passer à BILL Spend & Expense (Formerly Divvy)

Avantages

My ability to get a high volume of rewards for spending on business expenses through our non-profit.

Inconvénients

1) Customer service - they are not good at all. They are difficult to contact and when you do get in touch with them they don't have enough familiarity with their own product to be helpful
2) Software - creating budgets and getting cards to people is pretty simple but in the past 30-60 days the software has started to manifest some bugs. Budgets show up with a $0 balance. Users can't access budgets they clearly have access to from an administrator. Some budgets don't show up at all. Scrolling through transactions and entire weeks of transactions will disappear until you log out of the tool and log back in (I have screen recordings). The list goes on. This wasn't an issue until the last 30 days.
3) Poor resolution - I've called them to discuss this and was told that there was in fact a SW bug they were working on. I explained more of the situation so they escalated the ticket and told me a supervisor would return my call. I even scheduled it because I have meetings back to back most days. Not only did they not call me back later that day during the window agreed on, but it has now been two additional days and nobody has emailed, called, reached out, etc. Our organization has spend hundreds of thousands of dollars via bill.com's spend and expense platform over the past three years. This level of follow-up and support is unacceptable.

Avantages

Bill's software is fine. It can be confusing when switching between all the sites, but overall it does what you would expect. One exception: their fraud protection algorithm is worse than your average credit union’s. So you should only use Bill if you are sure you will never lose a credit card, never have one stolen, or never use your cards. ;)

Inconvénients

Bill's customer service is simply an abomination. They are impossible to contact, rude when you finally do, and literally illegal when they act. On top of this, the software is just not actually that great. We often hit hiccups with budgets not refilling, cards not working, frozen cards that cannot be unfrozen, and so on and so on. Their fraud protection is also abysmal. Your cards will basically never be shut off even if they are maxed out on repeat purchases at the apple store. Whereas any other card service would put a hold on the card and reach out to you for verification, Bill just lets it ride. Given that a typical company might have many cards in many places at once, this is particularly problematic. Overall, please avoid their services.

Avantages

What I like most about bill formerly divvie, would be how easy it is to upload photos of receipts from day to.Day expenses you keep track of expenses with a budget. I am able to get through the month knowing what i've spent and not going over budget

Inconvénients

Sometimes I have a hard time with logging in with the app. The software could use an update. I'm not always able to log in.So I have to use the website through google

Avantages

I liked the idea of using the app and making expense re-imbursements easier for the employees.

Inconvénients

Unfortunately, the execution has been a nightmare! People cannot log in, the managers cannot see the details of what the expense is for. Employees have to wait over 2 weeks to get their money. There are not enough approval levels for our company policies. And don't even get me started on the customer service! Half the time they cannot even understand English. Even if they understand what you are saying, they have no idea how to fix it!

Alternatives envisagées 

Pourquoi passer à BILL Spend & Expense (Formerly Divvy)

Avantages

As someone who uses a Divvy card frequently it is very user friendly. Once a purchase has been made you are notified right away and can provide all information needed.

Inconvénients

The app can sometimes have glitches, which delays the time of submittkng receipts and info.

Avantages

BILL spend & expense provides real time tracking and automates expense management for employees. It seamlessly integrates with ERPS like Netsuite.

Inconvénients

BILL spend and expense has limited international currency support and credit card limits.

Avantages

The app is easy to use and it automatically categorizes expenses.

Inconvénients

Customer service is not the greatest. That is really my only issue.

Avantages

BILL has been so easy to use and makes keeping track of receipts and budget very easy

Inconvénients

Sometimes I have a hard time logging into my app but that was maybe twice

Avantages

I like that it makes accounting easy and offers best features for expense management and reporting

Inconvénients

With BILL Spend & Expense, I have experienced no issues

Avantages

The website and app are well-designed and easy to navigate. The site is fast and I am able perform tasks without many slow-downs.

Inconvénients

Issues popped up occasionally with my users not being able to login due to a Date of Birth entry problem. Some physical cards were not delivered properly.

Avantages

I like that there is an app, that I can attach receipts, that I can see what I've spent, that I can refer back to spending easily, and that I can pull my bills for review.

Inconvénients

I didn't know that your points that you earn are lost at a point in time if you don't use your card as often. I lost all of my points without notice.

Avantages

1) Dashboard for all transactions - allows us to work on what needs completed and then publish to QBO.
2) Automatic notifications - allows us to request receipts and categorization from cardholders in seconds.
3) Virtual cards - allows us to automate transaction entry, manage overspend with our vendors, and minimize and mitigate fraud with our expenses. If a card gets compromised we turn off that one virtual card and then create a new one within seconds.

Inconvénients

There aren't many features built yet for Accounting Firms to manage their list of clients.
There isn't good features like Ramp & Brex to text the categorization details, notes, and receipts on the transactions.

Avantages

ease of use, ability to assign funds fast and instantly (on the road even on my app). 100% card integration

Inconvénients

approval workflows aren't greatno ability to send push notifications for "needs approval" why on earth is that not fixed?automated push notification on phone should be every 48 - 72 hours. (concur does this).once a week emails are spotty (dont actually send) and most of my managers have no idea they have something to approve. 1st round with production implementation specialist was lazy, non-responsive, "Goal of 24 hour response time" was a pathetic goal and was more like 2-3-4 days. by that time the context of the email was misunderstood and issues had to be repeated, repeated, repeated, new customer manager seems a lot better and Salesman Michael Gleason was always great.

Avantages

Ease of use, customer service, customizability, constant improvements to the system and its capabilities

Inconvénients

Slow loading of transaction data on the website, could use more robust pre-approval process including more than one approver of an expense before a funds transfer, & our physical card orders get lost/never delivered about 50% of the time

Avantages

Divvy is a fantastic solution. We have been using it for 4 years and it not only saves our travelers and admin team time each month, but we feel it saves us from unnecessary spend each month. We are heavy users of Divvy with over 40 active users. We also manage all of our business software subscriptions via the virtual card solution that Divvy offers. This provides us greater visibility into spend and keeps it organized in one place. It also prevents fraud when using the virtual card solution. And come month end we easily integrate Divvy activity into our financial close in a matter of minutes. I highly recommend Divvy for companies of all sizes. It is truly a transformational expenses/card management solution that is light years ahead of the way it use to be done.

Inconvénients

I've been pushing for a global solution with multi-entities so we can roll out to our UK and Canadian teams. No solution offers that at this time but hoping Divvy is the first as we would likely use it.

Avantages

Time savings, faster expense approvals, cash rebates & increases in enterprise value.

Inconvénients

Need a better mileage reimbursement app, which we understand is coming.

Avantages

Price is FREE for use, the card allows you to have control over spend much more than normal credit cards, you can extend credit to users on demand with a good approval workflow on the app/computer.

Inconvénients

A bit overwhelming at first to setup but just need to get a handle on it. The users don't need to use that ability anyway. But the users do have control to request credit/use of card and that is great but also can be more tedious than just walking in and swiping.

Alternatives envisagées 

Pourquoi choisir BILL Spend & Expense (Formerly Divvy) 

Logiciel antérieur 

Pourquoi passer à BILL Spend & Expense (Formerly Divvy)

Avantages

Switching to Divvy purchase cards have streamlined our processing of credit cards statements exponentially. The flexible budgeting controls allows us to issue cards to more staff and process more invoices via credit card.

Inconvénients

The customer support is lacking - we often find ourselves in a continuous loop in the support chat.

Avantages

The Divvy Visa card and mobile app have been the best! My team is able to make purchases, instantly upload receipts, code their purchases to match our accounts and classes in QBO, and I can easily review, approve and sync to QBO. Such a time and effort saver! And I know that our QBO is accurate because it's a direct sync, no other people needing to reconcile from a credit card statement.

Inconvénients

None really - sometimes the transactions screen freezes and goes blank after I've approved and synced a transaction but this is fixed by a reboot.

Avantages

Love the QBO integration and how effective, intuitive and powerful that feature is. Seamless in how we experience getting transactions logged.

Inconvénients

Automatic seemingly meaningless credit limit adjustments. This is confusing.

Avantages

So many things I love about Divvy, the cards look "cool"! The app and web interface are intuitive and easy to use. The fact that Divvy syncs overnight to my accounting system makes it so that our expenses can be tracked in "nearly" real time as opposed to monthly expense reporting. Uploading and email receipts is very easy and each transaction pops up immediately which reminds employees to add a receipt and code right away.

Inconvénients

So far, there are only 2 things that I can think of that could use improvement:I've been told by employees that when I deny their transaction, it comes back to them without the receipt attached and the coding is gone.I would also love to have the capability to add a negative amount in a split transaction.

Avantages

I love how easy it makes expense reporting and tracking.

Inconvénients

I wish the integration with Sage Intacct was simpler to implement. It is available and it does work, but we have struggled to get it running smoothly. That said, manually uploading transactions is fairly simple, so this is not a major con.

Avantages

The user interface and the ability to easily track and manage where money goes and how.

Inconvénients

I don’t really having anything bad to say it’s very helpful