Avis clients sur Swept

Avantages

It is very user friendly, our employees like using it, and it is great for communicating with customers.

Inconvénients

I would like to have more storage options under the employees such as being able to store their photo or emergency contact information.

Avantages

This app allows us to perform inspections at client sites, inform cleaners of expectations we and the clients have and to let the clients know if there are issues or maintenance requests needed,

Inconvénients

The new app has it's issues where typing notes causes the inspection results to drop behind the keyboard as you are typing which Swept Support, once informed worked to start finding a fix immediately. Customer support has been very receptive to feedback. Also it sometimes takes a while to load a page.

Avantages

allows me to speak with cleaners and clients directly. Allows me the ability to audit w/ pictures...

Inconvénients

the new updates now limit my ability to see specific client and supervisor feedback. I am also limited to the length of my notes . Swept does not aggregate Issue Management data details or allow me to pre-schedule push notifications which could be used as a reminder to improve service delivery( example: Remember on Friday we clean the refrigerators...)

Avantages

The fact I can see where they are and how long they worked.

Inconvénients

The messaging has really taken a step back with this last update. Our employees text when they arrive on site and when they leave, which makes it easy for a manger to look at their phone and know whether or not someone is at their location. Now you have to log onto the app and check the app for who is working where. It's several steps that our people shouldn't have to do when they are in the middle of a job.

It doesn't seem like a tough fix to time stamp EVERY message that is sent... I helps when people can't log in or out for some reason. Backup processes...

Avantages

I love how easy it is for my staff to learn the software. From the part-time cleaner in the field to the manager. The learning curve is just a couple days. It keeps track of hours, mood of my cleaners, budget of cleaning hours, and the crazy schedule. I can't imagine running my company without the software.

Inconvénients

I think the only complaint I would have is that as we added more accounts and had those account for longer periods of time, the APP version of the software seems to work slower. I'm working with Swept to see if there is a solution to this.

Avantages

This system lets me easily check time sheets and approve payroll. It has streamlined our communication around who is doing what, and helps everyone get the updates they need. I even have the peace of mind that if someone doesn't show up, I'll be alerted after a certain time following a scheduled shift! This has never been an issue, but you know we can worry about anything.

Inconvénients

It took me a minute to figure out the best way to put in recurring schedules and how to change only what I need without changing everything, but I got it figured out now. At times, team members struggle to clock in, but I can update it easily on my end when I get the time. The translation to spanish is only for messages. I thought it would be for instructions and alarm/security info too. Just a bit of a workaround for me to do spanish and english.

Avantages

Been able to upload photos and the resolution has gotten better.

Inconvénients

Sometimes when uploading pictures to the work orders they don’t upload and take long to upload. Can’t upload more than 25 pictures per report if more images are added report doesn’t sent out.

Avantages

The message boards have broken down a lot of walls in the field. Shifting blame between shifts is no longer an issue and accountability has risen. It seems like such a simple thing with text messaging and social meadow being so prevalent, but creating something specific for our cleaners' needs has been an invaluable piece of equipment in the field.

Inconvénients

Payroll is still difficult. Trying to determine if someone is close to overtime or having to manually approve every shift is difficult.

Avantages

message board and variance report and GPS

Inconvénients

urgent button in messages now gone
integration with api's and external systems not available (eg xero accounting, salesforce)
That you cant have a contractor in two companies without two email addresses
inpections report is not so great. doesnt show well and not applicable should not rate in the score.

Avantages

The time tracking is accurate and with geofence enabled we know our employees are on site when they're supposed to be. The scheduling is really organized and let's a fairly big company like ours know who is at which building. It's much easier to manage labor.

Inconvénients

I think payroll management requires a little baby sitting for our people. Some forget to sign out or sign out too late (no OT approved). I wish the app could notify them to sign out based on their schedule so they do it and no adjustments are required. Sometimes the GPS creates problems but it's more rare.

Avantages

Swept is very easy to use. Our employees love it.

Inconvénients

Swept is always improving and adding more features. We have asked for more “bells and whistles” and feel they have listened to us and continue to add more features

Avantages

It is Very easy to use and the type of things it should do are great

Inconvénients

Geofencing doesn’t always work
Customer service is terrible
Very costly for what I get

Avantages

Ease of use, customer support and how well it is liked by my employees

Inconvénients

The scheduling feature! But they do know it needs work and have been great about taking feedback.

Avantages

Besides from making life easier for me as the owner of a cleaning company, Swept has become the best selling tool with a closing rate of over 90%.

Inconvénients

Minor technical issues when introducing updates to the software.

Avantages

This software is mostly used for communication. Being able to communicate in multiple languages is great for our staff.

Inconvénients

The inspection feature is very weak and we are not able to customize in a way that maximizes the software's potential.

Avantages

The simple use of the dashboard. It makes it easy to locate what I need and do it quickly.

Inconvénients

The constant error with the Time Zone location not updating properly no matter how many times we update the time zone in the Settings or in the Scheduling. This makes the scheduling report incorrect.

Avantages

Ease of use and the customer service response

Inconvénients

More flexible reports so that we can adjust them to receive the information we need.

Avantages

Ease of user, friendly user interface, multiple languages

Inconvénients

Photos and messages sometimes slow to load. App has to be restarted sometimes in order to work.

Avantages

I like the ability to track my employees did not realize it it may or may not work correctly

Inconvénients

This app cost me quite a few contracts because it worked when it wanted to and for the most part was unusable by me and my staff.

Avantages

I like that it has the cleaners building information and contact numbers in case we need to get in touch with them, and its easy to update their information.

Inconvénients

In order for the program to work everyone has to have an email address and some of the cleaning staff doesn't have an email address and isn't interested in getting one.

Avantages

Clocking in and out.

Inconvénients

No way of prioritizing notifications.

Avantages

Really helps communicate the areas of concern with client and employee.

Inconvénients

Filling out inspections sheet sometimes takes too long.