Avis clients sur Synder

Avantages

- fast set up
- worth the price
- easy to use
- multiple settings
- syncs both Stripe and PayPal
- awesome support

Inconvénients

I haven't found any in 1.5 years. Maybe they should keep expanding and adding new services. However, it's an opportunity and not a con.

Avantages

Accurate transaction syncs. Great customer service. [SENSITIVE CONTENT HIDDEN] was of great help.

Inconvénients

The transfer app is a little on the expensive side.

Avantages

I like their flexibility, and their support staff really listened to my input for changes and even in the short time I used their product; I saw some of those changes take place in the application, so from that I also know that their developers are also eager to improve and adjust their software to make it more effective.

Inconvénients

Their product just doesn't work well enough to save me any time by importing Amazon & Paypal transactions into QuickBooks Desktop. Their process is full of errors and their configuration interface could be a lot more intuitive, which would reduce miscommunications along the way. In the few months I spent working with Synder, I wasted more than 100 hours troubleshooting & repairing. I even ended up with a corrupted QB file which had to be restored from backup to start the process of importing nearly a year's worth of transactions all over again. Their onboarding process is designed to be hands-off, and this caused a lot of initial problems. If they spent more time with onboarding and understanding the QuickBooks account and classification structure at the beginning, many of the initial issues could have been avoided and a significant amount of my wasted time could have been avoided.

Avantages

The web interface is well done, easy to understand without watching videos or reading tutorials.

Inconvénients

It would be better for small businesses to be able to buy more Syncs from the lowest cost package. Business volume fluctuates monthly,

Alternatives envisagées 

Pourquoi passer à Synder

Avantages

We love Synder! We have a small business that holds a lot of daily transactions and syncing them with Quickbooks would be a nightmare manually. Synder has made the automation process smooth and their support team is always available to answer questions. [sensitive content hidden] met with us recently due to a payment processor switch and quickly helped us set up everything just like it was before!

Inconvénients

Nothing so far, we are currently hoping that they expand to other platforms to fully automate everything!

Avantages

Not unbearable to install. There is no phone support for the lower level accounts, only the premium ones.

Inconvénients

My account profile has my email address but Synder sent no notification before charging my card $500. A day after I noticed the charges, I reached out but they refused to refund any portion of the yearly charge even though I had no intention of using it at all.

Avantages

It's nice when you can have a software that runs in the background without having to manipulate and configure on a regular basis.

Inconvénients

There isn't anything I would improve on this software, it runs as it needs to.

Avantages

The ease of setup. The fact you can import past transactions to save hours of time.

Inconvénients

I have not found anyting yet - just started using.

Alternatives envisagées 

Pourquoi passer à Synder

Avantages

I chose to use business payments because it offered a simple way to record my stripe payments in QBO. I accept payment through docusign and did not want to manually enter each payment, especially during my busy season. Business Payments offers great value and is easy to use.

Inconvénients

I have not been able to figure out how to get the software to link to existing clients, so I do have some duplicate customers. Does not kill my productivity, so I am ok with it. will review when things slow down, as I am sure there is a solution.

Avantages

By far the best app to use when transfering square transactions into QBO. It imports sales, sales tax, tips, customers profiles, ect for you!! The customer service is par none as well. [SENSITIVE CONTENT HIDDEN] was able to help me instantly with my questions today and guided me to a solution.

Inconvénients

The only thing I've found that I disliked about the app is the ability to transfer cash payments into another account other then the general account that it pulls all transactions into.

Avantages

I need detailed transactions loaded to QB desktop - not daily summary. We track inventory for apparel and there are thousands of items. Most interfaces I found do only the summary. Synder gives me that detail and once setup correctly puts the transactions into the correct accounts on QB Desktop. Big time saver.

Inconvénients

My biggest complaint is not being able to data map the item name to a field in quickbooks. I need the variation on Square to map to the item name in QB Desktop. My background is technology - programming. The ability to map fields is already part of their functionality for setup - just not for this field. I have tried multiple times to explain but am not heard. I have to pay staff to go into every transaction and update the items. If this was fixed I would five start this software 100%!!

Avantages

Once setup it helps transfer Stripe raw transaction data into Quickbooks Desktop software. It saves me a lot of time.

Inconvénients

It took awhile to setup the app. However, I had great customer service from [SENSITIVE CONTENT HIDDEN]. She helped me quite a bit to get things working.

Avantages

Unlike many who probably use this, we use Square POS for restaurants. The main feature we love is the ability to real-time import Square transactions. But what's really different, is how they handle each transaction. Along with Square for Restaurants, we also have a Square checking account. Unlike traditional use of merchant accounts (where your transaction is logged and then automatically transferred to your bank account), with this setup Square is both the settlement account and the first deposit account. Synder is the only company that actually executes and logs both transactions (the sale / settlement & then the transfer to the square internal "checking" account).

Inconvénients

Not really a Synder con, as so far none of them support this, but the lack of Square support for other Square transactions. Square now has checking & savings accounts, debit cards and loans. All of which are not sync'd by any of these types of software products (including Square's own).

Avantages

Synder takes the work out of my accounting. All invoices paid are synched directly to my Quickbooks. It's smoother and I never have to worry. Before Synder, I was manually trying to keep track of everything. This makes it so easy.

Inconvénients

I have no complaints. Synder has been great with all needs

Avantages

As I told [SENSITIVE CONTENT HIDDEN] the last time I asked for his help importing PayPal and Stripe - This service is the only reason I'm not on tranquilizers while trying to work with Quickbooks online. The Synder app is logical, well thought out and works - in other words, everything that Quickbooks online is not.

Inconvénients

At the moment I'm so grateful it exists I cannot think of a con.

Avantages

Business Payments is basically set and forget. We've been using it for more than a year and we haven't had to touch it at all. All of our Stripe transactions are automatically imported into QBO just a few minutes after they happen.

Inconvénients

We don't have any dislikes. It does exactly what it's supposed to do.

Avantages

Love the automatic Syncs and that you don't need to constantly check if it's working

Inconvénients

Nothing it's great.

Avantages

I never even knew a such thing existed. I initially went back and forth between QuickBooks and my clients Stripe account. Once Business Payments was referred to me by a fellow bookkeeper I immediately downloaded it, and I will definitely keep using it for myself and other clients.

Inconvénients

When I initially downloaded this product for my client, I needed to sync a few months of transactions--exceeding the 50 transaction sync limit. The organization is so small that going forward the 50 transaction limit will suffice, however, just for my initial setup I would have liked to be given a little more. Perhaps a first time user bonus?

Avantages

I was having a very hard time and was going to give up. [SENSITIVE CONTENT HIDDEN] helped me to get the app working and now I am so happy I stuck with it. It is a great app. Once set up is easy to use.

Inconvénients

I had trouble with set up. It was not clear how to link multi currency accounts.

Avantages

I have had such an awesome experience with Synder saving me tons of time on data entry and what makes it really a super smooth experience is that the support team is RIGHT THERE when you need them. They are so great to deal with. Today, I had an issue that I needed support with and [SENSITIVE CONTENT HIDDEN] walked me through it in 2 minutes instead of having to spend forever on hold. It was awesome. These guys rock at what they do and are dedicated to excellent service. I highly recommend them.

Inconvénients

It is a little confusing for me at times.

Avantages

It's easy to use with great support. Website is easy to fololow.

Inconvénients

Nothing to dislike, works very well. Easy to use.

Avantages

Sync worked immediately and connected with my Quickbooks without issues. Support staff was very responsive and kind.

Inconvénients

You have to manage the total number of syncs per month and this may involve workarounds if you're importing past transactions.

Avantages

Helps me to simplify the reconciliation process on QBOnline by streamlining transactions from different payment options.

Inconvénients

So far, the only thing that has confused me is the website is b-payments.com, but the customer support comes from cloudbusinessltd.com, so it can misdirect a new user. Otherwise, once it is set up, there are no hang-ups.

Avantages

Very easy to set up and use, easy to see and choose which transactions to sync, how to integrate with chart of accounts, etc

Inconvénients

The only issue I have with the software is with classes in Quickbooks. If you are using classes in Quickbooks it can be difficult to sync to the correct class. Easy workaround is to sync in batches, change the class in between. Not a major issue even for large volumes.

Avantages

That application is a great automatic tool for my current money flow. It's simple to use because of an intuitive interface.

Inconvénients

Despite the fairly large number of settings, the automatic default settings on initial setup are working correctly, after the sync my accounts stay balanced.