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Synder - Prix
Synder n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Synder est disponible à partir de 52,00 $US/mois.
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Synder - Avis
Évaluation des fonctionnalités
Tous les avis sur Synder
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Great Platform Excellent Customer Service
Great!! I will continue to work with it to perfect my process and make the automation smoother
Avantages
I really like the platform. Clean imports. It was refreshing compared to other platforms I have tried. And [SENSITIVE CONTENT HIDDEN], the tech, is just a chat away and super helpful.
Inconvénients
Needs a few features added. Like classes for PayPal
- Secteur d'activité : Internet
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Synder App - They Do One Thing and Do It Well
It was excellent. We went from a Quickbooks Desktop workflow that included emails/post-its to a fully streamlined, automated workflow. While we could have stayed with Quickbooks Desktop, we shifted to Quickbooks Online with little or no effort on the Synder app.
Avantages
Loved the flexibility of the application to act as a conduit for our transactions. Support staff [SENSITIVE CONTENT HIDDEN] were fantastic to help us through testing and onboarding.
They support multiple transactional sources.
Inconvénients
We had some glitches at first and had some display issues using various browsers. The support staff helped to rectify the issues and kept us in the loop throughout the process.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Too complicated, too time intensive
Time consuming, difficult set up, overly complicated a few seconds ago by dee...com
Having worked with Webgility before (which is very easy, intuitive and has great set-up instructions, but is more expensive) I didn't think setting up Synder would be any big challenge. Boy was I wrong. Maybe if this was a first-time syncing set up you would find it easier to work with but having a previous system in place with an established work-flow, made this extremely difficult. Being a small business owner, wearing many hats, I couldn't spend the amount of time it would take to work your way through this confusing flow. Linking not just channels like Big Commerce and Amazon, but also Payment merchants like Paypal and Authorize.net, meant that I would get duplicate invoices, both subtracting inventory from my accounts on one transaction - one from Big Commerce and one from Authorize.net, etc. It also created multiple clearing accounts in my chart of accounts (which would be workable, but time intensive), and also new expense and income accounts. I should have dropped it during my 15-day trial, but I figured that I just needed to get my head around a different workflow and instead of fighting to make it fit mine, I tried to go with the flow and understand theirs, who knew, maybe it was easier. But reconciling all of these individual clearing accounts (Amazon, Big Commerce, Authorize.net, Paypal) and try to map products and expenses, while trying to keep the syncs going so shipping could continue was a nightmare. And nowhere could I find decent documentation on what different setting meant. The syncs also take forever, compared to Webgility. I would have to go find something else to do each time I tried a sync, even if it was just a few orders to test results. While scrambling to keep it going, figuring that I would eventually get it fixed issue by issue, my 15 days were up and they charged me for the full year. Still I was willing to keep trying, because I also knew there were smart rules that should be able to help me refine issues, once I got a good idea of what my issues were (there were so many I didn’t know where to start with support). I thought the smart rule purchase was a onetime $49.00 fee for ten rules, then found out that it was a monthly subscription fee so the initial $88.00 per month which I had signed up for went to $137.00. I finally just gave up and cancelled within 30 days of my initial download, and they are keeping my entire yearly subscription fee, no prorated refund of any kind. I’ve gone back to Webgility and the set up took 30 minutes. All is good. The price difference is negligible when you consider the extra $49.00 monthly for Synder over there base fee and the hassle. My nightmare is over, they can keep my money, I will tell you to be very careful with this set up. Be sure you have all the time you need to try it and realize how difficult it is and then go to Webgility. Or maybe just save yourself and try Webgility first.
Rating: 5
Avantages
At first pricing was more reasonable than other syncing software. But functionality of base package is limited and once you add in monthly subscription to smart rules, pricing is comparative
Inconvénients
Nightmare to set up. Very little documentation of settings. Sync time was mindblowingly slow. Had to find other things to do when syncing even a few sales transaction.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Great product, Great service
Very smart program and very smart customer service
Avantages
I've been using this program for a few years now and it is very intelligent and saves my business hours of labor. [sensitive content hidden] was a great asset in setting up my account and ensuring smart rules were working properly. Highly recommend
Inconvénients
This program may be difficult to start with however, their staff is very talented at onboarding and ensuring all of your needs are met
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Useful product, great customer service
It's taking a little while to learn, but customer service has been excellent. They're available and helpful by chat, so I've received all the information I've asked about. I've chatted with several people who were helpful. [SENSITIVE CONTENT] was patient and worked hard to answer all my questions.
Avantages
It connects sales from multiple platforms to QBO and has the option to roll back the sync, which gives you the chance to fix errors and resync correctly.
Inconvénients
It's somewhat complicated to set up. All products and services must be set up exactly as you want them in POS systems and QBO, so it takes a while to iron out the kinks. Run it in small batches to see how the sync sends information to your P&L.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Syncing with QuickBooks not ready for Prime-Time
It took a while to get into a good working relationship due to the default hands-off approach and reliance upon scripted answers as opposed to engaging directly, but once we got past that and started to work together, their support staff was extremely responsive and helpful, and I was not a happy customer and was very demanding. I think a big part of that initial disconnect is caused by some poor decisions as to support priorities. A shift there towards front-loading their support interactions to focus heavily on the quality of the onboarding experience would do wonders. That being said, they have a lot of fundamental technical challenges that they have yet to resolve before this transaction syncing software is ready for any serious accountant who has to import transactions from multiple sources like Amazon & Paypal without spending an inordinate amount of time triaging and fixing problems and errors.
Avantages
I like their flexibility, and their support staff really listened to my input for changes and even in the short time I used their product; I saw some of those changes take place in the application, so from that I also know that their developers are also eager to improve and adjust their software to make it more effective.
Inconvénients
Their product just doesn't work well enough to save me any time by importing Amazon & Paypal transactions into QuickBooks Desktop. Their process is full of errors and their configuration interface could be a lot more intuitive, which would reduce miscommunications along the way. In the few months I spent working with Synder, I wasted more than 100 hours troubleshooting & repairing. I even ended up with a corrupted QB file which had to be restored from backup to start the process of importing nearly a year's worth of transactions all over again. Their onboarding process is designed to be hands-off, and this caused a lot of initial problems. If they spent more time with onboarding and understanding the QuickBooks account and classification structure at the beginning, many of the initial issues could have been avoided and a significant amount of my wasted time could have been avoided.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
The best product for Quickbooks Online
Overall experience with Synder has been great! I would recommend this product to anyone using Quickbooks Online and selling products with Shopify or other supported platforms.
Avantages
The software works great, saves me lots of time with completing the sales reconciliations for my clients e-commerce sales deposits (Shopify). The support team is great. [SENSITIVE CONTENT HIDDEN] has helped me with a variety of stuck points and has solved my problems very quickly and taught me how to better use the software along the way.
Inconvénients
The only suggestion I would make is to have a accountant portal developed similar to how QBO and receipt bank have, so that the client files/transaction data is more clearly separate. That being said I run multiple clients and have had zero issues with it.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great solution to sync 1000s of Stripe payments in QBO
Fantastic. It does what it says it will do.
Avantages
Super easy to set up. WOrks the first time. QBO records all required info from the connection.
Inconvénients
paying via paypal. But I think they have changed that.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Automatic billing is predatory with no notice and Synder refusing to refund anything a day...
Very negative overall experience based on their predatory subscription model.
Avantages
Not unbearable to install. There is no phone support for the lower level accounts, only the premium ones.
Inconvénients
My account profile has my email address but Synder sent no notification before charging my card $500. A day after I noticed the charges, I reached out but they refused to refund any portion of the yearly charge even though I had no intention of using it at all.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Wondering Synder at its finest
Overall, I really love this software you can have them by buying it on the store. I’m sure you love the security and convenience it has.
Avantages
I like how it works. I love the convenience and it is very user-friendly. It was also fast I was able to use it always without any bug. It is also very cheap compared to the other application. You can use it on your work or on your business. You can try it now.
Inconvénients
There is nothing I don’t like this application. It is very easy to use. Every one of us makes our life easier by this software. I hope you’ll be able to upgrade this from time to time for us to explore any hidden features it has.
- Secteur d'activité : Biens de consommation
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great service
Avantages
Amazing customer service! [sensitive content hidden]
has helped me several times and has always spent as much time as needed to get my questions answered and issues resolved. I value there service very much, saves a great deal of time.
Inconvénients
I've lost connection a few times but customer service has always been there to help.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Amazing Support
Avantages
Synder has a team that can speak to you instantly via the live chat or you can even request a call/Zoom meeting. Accounting can be very time-sensitive and it has been of crucial importance to have the Synder support team available for me when it is really necessary. Shout out to [SENSITIVE CONTENT] for his support and patience in helping me deal with a multi-channel issue regarding Amazon FBA, shopify, and many other platforms. We figured it out after several meetings and he was right there to help along the way.
Inconvénients
I don't have a lot of cons to share other than the fact that it can be a bit tricky to set up everything perfectly if you have several sales channels. But, the point of this is to stick through it, to set it all up, and then you don't have to worry about accounting headaches down the line.
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Nice product with a lot of functionality
Avantages
Unlike many who probably use this, we use Square POS for restaurants. The main feature we love is the ability to real-time import Square transactions. But what's really different, is how they handle each transaction. Along with Square for Restaurants, we also have a Square checking account. Unlike traditional use of merchant accounts (where your transaction is logged and then automatically transferred to your bank account), with this setup Square is both the settlement account and the first deposit account. Synder is the only company that actually executes and logs both transactions (the sale / settlement & then the transfer to the square internal "checking" account).
Inconvénients
Not really a Synder con, as so far none of them support this, but the lack of Square support for other Square transactions. Square now has checking & savings accounts, debit cards and loans. All of which are not sync'd by any of these types of software products (including Square's own).
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Customer Service / Support
Overall I am happy with this service
Avantages
I hate any kind of technical software issues and when I have trouble, or questions, I LOVE your customer support. Tonight, I was able to use a chat with [SENSITIVE CONTENT HIDDEN] and he answered all my questions quickly and efficiently and solved my problem right away. I appreciate you hiring wonderful people like [SENSITIVE CONTENT HIDDEN] to help me thru things like tonight's issue which are so frustrating for me.
Inconvénients
Sometimes I get emails or corespondence that is not intuitive to me. I wish things were worded more "idiot proof" so that a layman can understand it. I make jewelry .... I am not an IT person.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Excellent Customer Support!!
Avantages
I am a new user of this product, and recently had some trouble with the syncing of the transactions across the different platforms. I reached out to the help desk and was connected with [SENSITIVE CONTENT HIDDEN]. She was such a massive help, and constantly guided me through the entire process of fixing all the errors that had been building up for months. She spent days going through our company transaction reports trying to identify the errors and was wonderfully patient to deal with.
Just wanted to give [SENSITIVE CONTENT HIDDEN] a massive shoutout for being so great to work with!
Inconvénients
I didn't know the product well enough before, and found it slightly confusing to sync up with my quickbooks. It was hard for me to identify the cause of error, and where it existed.
Overall i am happy with the product, after having my issues resolved.
- Secteur d'activité : Services et installations de loisirs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Easy to verify transactions
Great customer support!! Helpful and patient.
Avantages
The searching through transactions is easy to do when investigating payments.
Inconvénients
There is one month per year when we exceed our number of synchs in our plan. Would like to pay one month extra for 50-100 more synchs.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Bulletproof Sync Between Stripe & QBO
Avantages
Business Payments is basically set and forget. We've been using it for more than a year and we haven't had to touch it at all. All of our Stripe transactions are automatically imported into QBO just a few minutes after they happen.
Inconvénients
We don't have any dislikes. It does exactly what it's supposed to do.
- Secteur d'activité : Gestion d'organisme à but non lucratif
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
New user here
Avantages
New user here. Can't comment on anything yet except implementation assistance, which was outstanding. Anna asked all the right questions to find out what we needed, then walked me through every step of the process to configure Synder AND configure QBO (!!!) to integrate the two products in exactly the way I hoped things would work. I think this is so important to a successful implementation and, honestly, not something many companies get right. Synder did.
Inconvénients
New user - don't have enough experience to comment.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Fantastic customer support
Avantages
The automation between QuickBooks and payment gateways. The support is absolutely fantastic. I had such in depth and immediate help from the rep who made me feel that I was important enough to answer promptly and spend time on. I have been so frustrated in setting up my new QuickBooks account, and their online chat was painful and clearly the operator was talking to someone else. With Cloud Business, I had immediate and individual help, which really worked for me and helped to get my book keeping operational where QBO had no real interest. Thank you so much. The support alone is why I have now chosen to use Business Payments going forward.
Inconvénients
The price of course but it's not a real complaint!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Love this app
EXCELLENT and their customer service help is WONDERFUL. I worked with [SENSITIVE CONTENT HIDDEN] and she was so helpful she worked very hard to get my information set up and linked the correct way. It was a long process but she didnt stop until my store and synder was straight. [SENSITIVE CONTENT HIDDEN] was amazing
Avantages
having the set up to report your taxes for tax purposes is very important to me. This app has all the features that a small business owner needs. It is easily to comprehend as well
Inconvénients
set up is a bit serious ineeded some help with a few things
- Secteur d'activité : Études de marché
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Snyder App is Excellent tool for Stripe to QB sync
Great product! Very easy to get started using the app to sync Stripe to QB. Customer support is super helpful, especially [SENSITIVE CONTENT HIDDEN]!
Avantages
Very easy setup, intuitive, and user-friendly. Mapping of accounts is seamless.
Inconvénients
Wish there were more pricing options... we need something between "Small" and "Medium"
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Does the job superbly in the background
Brings payments into Quickbooks on Line from my PayPal account with no worries. Initially I had a bit of a problem because some settings were wrong but the team at Business Payments quickly discovered the problem and advised me.
Avantages
I just set it up and it works, i dont have to think about it.
Inconvénients
The is nothing to dislike i just does the job!
- Secteur d'activité : Import/Export
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Synder Support
Excellent! We are new to Synder but so far it has been a seemless transition. I had to make a change to our process today and [SENSITIVE CONTENT HIDDEN] was on chat to walk me through it every step of the way and didn't jump out until my change was completed successfully.
Avantages
Customer Support is excellent! Walked us through the setup of the product and had us going in an hour
Inconvénients
Not always intuitive where to find the item you need to update
- Secteur d'activité : Mode et vêtements
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Great customer support, They actually want to solve your problems
Avantages
The automated transaction matching and integration with QuickBooks Online save a whole lot of time. Integration was easy and it allows for multiple connections with payment processors and ecommerce platforms.
Customer support is fast and they know what they're talking about. Very helpful. [SENSITIVE CONTENT HIDDEN] has helped me out more than once and patiently answers any questions and guides me through anything I need.
Inconvénients
If you've got an existing manual solution it may be hard to swap to this system. It works well with our new business but I couldn't make it work smoothly with our older business which we've been matching manually for a few years.
The limited transactions can be annoying if you're just over the 100 transactions a month mark. It feels very expensive especially since it costs more than QBO itself and doubles in price for the 1000 transactions/month tier which is overkill for some small businesses but required during our busy Christmas months.
I've had a shipping tax override issue where I've had to manually modify half of my transactions in QBO, I'm expecting this to be fixed in the next couple of weeks with their next update though.
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Synder Support Rocks
Fantastic
Avantages
I have had such an awesome experience with Synder saving me tons of time on data entry and what makes it really a super smooth experience is that the support team is RIGHT THERE when you need them. They are so great to deal with. Today, I had an issue that I needed support with and [SENSITIVE CONTENT HIDDEN] walked me through it in 2 minutes instead of having to spend forever on hold. It was awesome. These guys rock at what they do and are dedicated to excellent service. I highly recommend them.
Inconvénients
It is a little confusing for me at times.