Lightspeed Restaurant

Avantages

Rien. On l'avait pris pour les modules de gestion et on ne s'en sert pas car trop complexe et déjà trop à faire pour gérer les problèmes opérationnels

Inconvénients

Les bugs à répétition. Pas intuitif. Trop complexe et pas de hotline. Ils rappellent parfois 4 h00 après en plein service et demande de faire des tests. N'importe quoi ce logiciel et leur gestion. Pas adapté

Avantages

J’ai longtemps cherché un système de vente simple, abordable et efficace qui est compatible avec MEV et c’est le seul que j’ai trouvé qui correspondait à mes besoins! Je recommande Lightspeed sans hésitation! Ça fait 1 an que j’utilise le produit, la compagnie fait des suivis avec moi et je l’apprécie!

Inconvénients

J’espère qu’éventuellement on pourra avoir accès au système sur notre téléphone également!

Avantages

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Inconvénients

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

Avantages

Ease of use, ease of setup, always someone to help available 24/7

Inconvénients

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Alternatives envisagées 

Pourquoi passer à Lightspeed Restaurant

Avantages

Handheld devices which were helpful for the wait staff.

Inconvénients

The system went down often, and it was VERY difficult to get a hold of tech support.

Alternatives envisagées 

Pourquoi passer à Lightspeed Restaurant

Avantages

When I was bartending at my last restaurant job they had us using Lightspeed as our POS system to put orders in and use for our cash register. I've been in the restuarant industry for 8+ years so I have seen a multitude of different POS system - and this was by far my favorite I've used.

Inconvénients

I didn't have any bad reviews using Lightspeed. It was very quick and easy to learn. I was able to really get down the gist within my first day of training. The biggest thing I had to learn was just memorizing where all our items on our menu were to efficiently and quickly put in orders.

Avantages

Please note that I have subscribed to Kounta which at the time had good support in Australia. Since it has been taken over by Lightspeed support has gone down the drain.
There is no knowledge and response time is unacceptable.
Forget about using phone as the message clearly states if you don’t get connected to operator within 15minutes call will be disconnected.

Inconvénients

Really bad support. It absolutely frustrating to have to chase my payments which are short. Waiting for answers for like 20minutes. Requesting contact with my account manager repeatedly for last four weeks. As a business owner I don’t have time to chase it. Resolutions should be fast and easy. I dread every tine that I have to contact their support.

Avantages

A lot of features and reporting - integrates well. Nice user interface and design for staff

Inconvénients

I found the system overall too much, everything was just harder than it needed to be to set up, harder than it needed to be on the back offfice, inventory was far more complicated than it needed to be, reports covered everything but were also just a little too meticulous at the same time that it was counter productive and just needed to provide the information needed.

Alternatives envisagées 

Pourquoi choisir Lightspeed Restaurant 

Pourquoi passer à Lightspeed Restaurant

Avantages

What I like most about Lightspeed Restaurant is the data and reports you need are in there and you can easily pull them out because it's easy to navigate.

Inconvénients

So far, there's nothing I like least about Lightspeed Restaurant because the reports needed by the team are in there.

Avantages

Fast integrarion and accurate reporting for stocked products

Inconvénients

Sometimes it can take awhile to get a response from support

Avantages

Lightspeed is very easy to use and very intuitive for staff

Inconvénients

Inventory is limited and not suitable for businesses with a big listing of products

Avantages

It runs fairly stable and has a lot of features

Inconvénients

Difficult set-up and customer service and particularly a billing department that don't care about the customer.

Avantages

It is critical as a POS system and useful for posting all needed journal entries.

Inconvénients

Can be difficult to learn to use and impliment.

Avantages

How easy it is to get support, how knowledgeable the support staff is with the software & shortcuts to use it. Also, it tracks inventory across multiple platforms so you don't sell inventory you don't have.

Inconvénients

It's fairly expensive in comparison to what we were using in the past (quick books POS - doesn't track inventory across multiple platforms but cheaper)

Alternatives envisagées 

Pourquoi choisir Lightspeed Restaurant 

Pourquoi passer à Lightspeed Restaurant

Avantages

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

Inconvénients

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

Avantages

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Inconvénients

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

Avantages

Its hard to offer what is good when things are so bad! This system is designed by computer people who believe all their customers are as computer knowledgeable as they are. When they dont answer their phones its hard to give anything positive!

Inconvénients

The Customer Service is Diabolical! I lost sales due to big glitch in the system! No one answers the phone, even at 6.30pm. They only deal with you through text!! This takes 10 times longer than is required. They are quick to take your money but offer pathetic after sales service!

Avantages

Easy to learn, easy to use, easy to make changes in the back office, simple.

Inconvénients

The void that are made during a shift dont appear on the reading.

Avantages

EASY TO USE - GOOD VALUE COST - GREAT CUSTOMERS SERVICE

Inconvénients

SOME FUNCTIONAL NEED TO BE IMPROVE AND SOME AREA NEED TO BE ADJUST TO BE MORE FUNCTIONAL

Avantages

Lots of different bells and whistles and the developers are willing to work with you to customize a solution.

Inconvénients

Too much work to stand up and too much work to keep running. The system crashed all the time and has to be constantly updated, revitalized, refreshed, and worked on in the back end.

Avantages

Intuitive UI, very good customer service, A1 onboarding team

Inconvénients

Splitting bills is very easy to do but I would love to be able to chose fractions of bills.

Avantages

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Inconvénients

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

Avantages

Fairly simple to use, super basic questions get quick answers.

Inconvénients

First line support can be done by my 13 year old, Advance Reporting is more along the lines of Basic reporting, Found issues in Reporting where numbers do not add to be the same as Daily Reports (no answers). Support has a hard time following any type of logic instead they get hung up on stuff that has zero relevance.

Avantages

its ease of use, customer support is great, reporting is good. They are always coming out with updates and improvements

Inconvénients

it was buggy at first but they have come a long way and are always there to help

Avantages

Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

Inconvénients

Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.