En savoir plus sur Toast POS

Toast POS est un système flexible conçu exclusivement pour les restaurants et le secteur de la restauration. Offrant des outils tels que la commande en ligne, la livraison, les plats à emporter, la commande sur application mobile, les paiements sans contact et l'achat de cartes-cadeaux électroniques, cette solution vise à aider les restaurateurs à s'adapter rapidement et à prendre le contrôle des tendances changeantes du secteur et des attentes des clients. En tant que plateforme cloud sûre et sécurisée, Toast POS inclut de nouvelles mises à jour des fonctionnalités tout en permettant aux utilisateurs d'accéder aux données du restaurant de n'importe où, sur n'importe quel appareil mobile. Sa puissante suite de reporting et d'analytics aide la direction du restaurant à identifier les opportunités d'économies sur les coûts, à mettre en évidence les éléments de menu les plus vendus et bien plus encore. Ce système de PDV (point de vente) peut contribuer à rationaliser la gestion des stocks et les opérations des restaurants. Les mises à jour de menu nécessaires, telles que les offres spéciales quotidiennes, peuvent être effectuées à partir de n'importe quel terminal Toast ou appareil mobile à l'aide de l'application Toast. Les serveurs peuvent utiliser des fonctionnalités de commande à la table et traiter les paiements à l'aide de tablettes portables, connues sous le nom de Toast Go. Avec cette solution de PDV, les utilisateurs de Toast peuvent également suivre les onglets du bar et rechercher des recettes de boisson, contribuant ainsi à améliorer l'expérience globale du client. La borne interactive de Toast est également disponible pour les options de service en libre-service. Le produit de gestion de la paie et des équipes de Toast est une solution qui permet de gagner du temps et intègre des systèmes de PDV et de paie pour les restaurants afin de gérer le temps de manière transparente, les approbations et les fonctions RH. Cette intégration peut aider un propriétaire de restaurant à économiser de l'argent en réduisant le besoin d'éditeurs de logiciels supplémentaires. Le système Toast POS automatise également les pourboires standardisés qui encouragent les pourboires équitables, ce qui peut améliorer le moral des employés dans le secteur de la restauration.
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Vidéo de Toast POS
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Toast POS - Prix

Toast POS est disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de Toast POS est disponible à partir de 165,00 $US/mois.

À partir de :
165,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Non

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Toast POS - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
3,7
Fonctionnalités
4,0
Simplicité
4,2
Support client
3,7
Jayelynn
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 05/09/2019

Incredibly Efficient!

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Avantages

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Inconvénients

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternatives envisagées 

Aloha EPOS

Pourquoi choisir Toast POS 

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Logiciel antérieur 

TouchBistro

Pourquoi passer à Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Réponse de Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Répondu le 08/11/2019
Utilisateur vérifié
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 5 001-10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

4
Publié le 21/08/2020

I'd give it a 10 but then it would be perfect!

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Avantages

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Inconvénients

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Alternatives envisagées 

CAKE POS, Clover et NCR Aloha

Pourquoi choisir Toast POS 

We needed to have a better system than the old one we were using, as in most places. Toast offered the package at a wonderful price and the system supports the costs.

Logiciel antérieur 

NCR Aloha

Pourquoi passer à Toast POS

Price, support, system use

Réponse de Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Répondu le 27/08/2020
Joan
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
1
Support client
1

1
Publié le 14/10/2022

A Nightmare from Day 1

Customer service is abysmal. We got a hard sales pitch from their rep, and they knew we needed a seamless launch, as we have two busy locations. After several weeks of discussions and group calls with their rep, we were all assured by Toast rep, before launch date, that everything was set to go, no additional settings or tweaks would be needed. As it turned out, there were MANY essential steps that were never explained in advance. When I called the rep, and asked if she could do a one-on-one site visit to troubleshoot and complete setup (as other companies do!!) she rather snottily said, "I'm the sales rep, not customer service. We have a 24/7 sales line if you have problems." I asked to be referred to our dedicated service rep -- again, something every other company we deal with has -- and was told they don't offer that, only their 'help line.'!! When I expressed surprise, she got obnoxious and said "Well, we are the leader all over the world so we must be doing something right." Being that the setup is VERY un-user-friendly and counterintuitive, we were appalled, but had already invested a huge amount of time getting our online ordering transitioned to Toast and invested in the equipment, so decided to try to make it work. Ongoing, it's customer support, along with system function, has been terrible. Equipment has been gitchy and we've had many times where back of house functions misfire. It's been a disaster for our takeout orders, we've lost customers & $

Avantages

It initially fulfilled our need to have orders print out directly in kitchen and for system to integrate with delivery services and online ordering...

Inconvénients

1) Overly complicated for our front of house management 2) Customer service is abysmal - there is allegedly a 24/7 help line, which is NOT always available. There have been times when we had major system issues during busy hours and had to leave message to wait for a callback. Unlike every other b-to-b service we use, they don't have dedicated customer reps - all the manpower is in sales, and once they've got you installed -- even before successful setup -- they drop you. Bait and switch. 3) Proprietary equipment is expensive and prone to errors/breakdown

Valentina
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
2

4
Publié le 21/10/2019

Beware of their promises

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Avantages

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Inconvénients

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Réponse de Toast

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

Répondu le 08/11/2019
Utilisateur vérifié
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 16/05/2019

Toast--Support when you need it.

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Avantages

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Inconvénients

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Alternatives envisagées 

Square for Retail

Pourquoi passer à Toast POS

We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens

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