Toast POS

Avantages

Very easy to use, awesome user interface, very helpful customer support. Toast POS is great in almost every way!

Inconvénients

Constant updates can cause confusion when menus and their items randomly move around sometimes. Some processes are complicated and difficult to understand or remember.

Avantages

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

Inconvénients

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!

Avantages

Handheld and xtra chef are good products

Inconvénients

There customer support is terrabile and if they approach you about payroll you better run.

Avantages

Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are.

Inconvénients

Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages

Avantages

As far as POS systems go, Toast is very user-friendly and highly customizable to your restaurant, bar, or venue. It is easy to set up and when changes need to be made, they are easy to do.

Inconvénients

If you need customer support to resolve an issue, help with a feature you may be unfamiliar with or network support, Toast is very weak in this area. The customer service reps have minimal knowledge and are running off a script with no actual knowledge of the product. In the event they need to "escalate" your issue, the call is over at that point. The ability to speak with someone with the knowledge to help you with your issue promptly is practically non-existent. DO NOT use Toast Payroll services. They greatly messed up on tax reporting and nearly caused a significant increase in our IRS fees due to their incompetence.

Avantages

The ultimate decision of why Toast was because at the time they were one of the only POS that integrated well with third party deliveries For that functionality it has been great and done what we needed it to do included wrapping up our payroll and scheduling into one system.

Inconvénients

A few things. Toast is extremely complicated to get set up for some reason. Unlike other POS systems we have used in the past they do there PCI compliance through a router rather than through there software. However, you can not use their router for regular internet usage so the restaurant needs static IPs, one for Toast, one for everything else. This has made it so our hardware/infrastructure is extremely complicated and every time we have an issue we have to get our ISP, Toast, and now a IT Consultant involved to solve issues. Very time intensive and expensive.

Second, when the system has a disruption or even if you want to make certain changes you have to be at the store using the terminals. The backend is pretty useless and as a owner that doesn't live by my store this is extremely frustrating. When speaking to the reps and going through the demos it is pitched as if you can run and correct items from your house but the reality is you can only do a handful of things that are not impactful. For example, when credit card processing goes down, which happens often with them for some reason, you then have to key in cards (which Toast then charges higher merchant fees to do this) and then you have to get to the store and either wait until your slow or closed to fix the issue for the next day. There is nothing you can do on the backend, customer service can't help you, nope you have to be physically present manually doing everything on your own time with maybe someone on the phone to assist you .

Alternatives envisagées 

Pourquoi passer à Toast POS

Avantages

Very user Friendly, easy to update menus and add people.

Inconvénients

They constantly changing design do not like new designs.

Avantages

On the fly menu changes were accessible, the UI was fairly intuitive.

Inconvénients

We always dread seeing an update. The product's stability is inconsistent.

Avantages

The pos screen setup is good Easy to do orders

Inconvénients

Customer service! I was told during the sign up process I would be able to do certain things (these thing

Avantages

it is convenient, easy, and accessible without downloading.

Inconvénients

Slightly complicated for average user who is unaware of UI techniques.

Avantages

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

Inconvénients

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.

Avantages

It's relatively easy to use and set up. Being able to adjust prices and buttons on the fly is helpful, as well as color coding them.

Inconvénients

It can be slow and difficult to search for items.

Avantages

Toast has been seamless for us to use. Customer service is always top notch and the amount of mistakes in restaurant has decreased dramatically.

Inconvénients

Online order was a bit tricky to set up and has been a little harder to implement.

Avantages

It has many comparable features that I was used to with the Dominos Pizza PULSE system.

Inconvénients

The mobile access to data that has since been solved with the IOS app. I am really looking forward to the andriod version.

Avantages

The ease of use for beginners is great. Very simple for new staff to start using with little training.

Inconvénients

The install is very complicated with little help. Setup could be a bit better.

Avantages

We do not currently use the POS system for this client. I do, however, have other clients that use Toast POS and really like the ease of use.

Inconvénients

I wish there were a few more options. Also, there are a few things that have been discontinued that I used to use--Progressive Discipline

Avantages

Great system have been using for over 2 years

Inconvénients

Not much to report on this end, we enjoy the system

Avantages

Reports. We like being able to see everything from home when we are not at the restaurant to tell if we need to go help or not. It is also nice seeing the financials.

Inconvénients

Cost and customer service. We have to wait too long sometimes to get help. I feel the customer service could be better. We only call when we have issues that need to be addressed right away.

Avantages

Toast is a very easy-to-use and intuitive POS. It was a great change from a legacy platform, and a brief stint with another terrible platform. Team picks it up very quickly.

Inconvénients

Wish the handhelds had a longer lifespan. We spent a lot of money on them just prior to covid, then shut down for more than a year. Upon reopening many of them had issues with card readers, batteries and a new model was released. Wound up being many thousands of dollars spent only to be on the cusp of needing to replace them all.Wish there was more flexibility with an enterprise system. It would be nice to have more local customization while maintaining a brand database.

Avantages

Fast, easy to use, mobile friendly, great support when needed, one of the best for restaurants I've seen.

Inconvénients

Sometimes to synch the mobile with the brain would take sometime and that was a bit annoying

Avantages

There are so many POS devices in a Restaurant and Toast has one device that can take order, Create and Take Payments all in one and that is more easier for servers.

Inconvénients

The Bar Order taking and Payment terminal should have autodiscovery that has reachable IP addresses in the same network to be able to link it easily.

Alternatives envisagées 

Avantages

It was really easy to use once we got it set up and going. In concept it is a wonderful product, and it could be a great asset to any restaurant.

Inconvénients

Customer service left something to be desired. At times we were on the phone with them for over 2 hours and we still wouldn't be up and running.

Avantages

I wish I had any pros to list, but unfortunately we did not get far enough along into the process of setting up Toast to process a single payment.

Inconvénients

Toast's customer service is incompetent at best and predatory at worst.

Avantages

The ever evolving addition of modules and ease of use. Simplifies our line operations and enables us to offer a loyalty program and gift cards that a small business would be challenged to offer on our own

Inconvénients

Toast is the simplest POS system I have ever used.

Avantages

Nothing at all. If I don't get support there's nothing I can like.

Inconvénients

Customer service sucks. There is absolutely no service support. No one can answer your questions. No fixes anything. It's a waste of time and money.