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ScrapRight est un logiciel de contrôle des inventaires conçu pour aider les entreprises à créer des contrats de vente, à gérer le cout des matériaux, à gérer les stocks et à effectuer des expéditions. La plateforme permet aux...
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- Secteur d'activité : Automobile
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great way to stay organized
I can't imagine running our business without Scrapright. It's made daily business so much easier. The customer service is excellent. Anytime I have a question or problem they respond within the hour and have a solution for me.
Avantages
It prevents a lot of mistakes to happen from human error. It saves us time by generating a ticket and doing the math that by the time the customer comes to the window they are already paid and taken care of. I like how you can make the program to fit your needs as far as different commodities and prices for specific customers.
Inconvénients
Using the Ipad on the road. You have to be connected to wifi in order to log in. Then when you go on the road and try to use the printer it only prints "weight" ticket. Sometimes when you don't have wifi the ticket gets lost. I understand the ticket isn't connected remotely and it's supposed to sync when you hit wifi, it doesn't on occasion.
Réponse de ScrapRight Software
Good morning Randa! Thank you for the amazing review! Appreciate it more than you know!
Regarding the iPad, you can now login remotely without Wifi and without an iPad that is connected to the internet. This would of course eliminate the possibility of losing a ticket as well. I asked Derek to give you a shout on how to make this happen for you ASAP!
If, after that call, it resolves your cons and you want to update your review, I believe Capterra makes a way for that!
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Help getting problems fixed
overall has been good been a few bumps in the road but always been able to sort it out
Avantages
The software is easy to use has lots of features that fit our needs
Inconvénients
There are really no cons I can think about, about the software itself. My real concern is when you need help
everything is done through email and chat lines and that does work if you are comfortable with that type of communication. I prefer to pick up a phone and talk to someone.
[SENSITIVE CONTENT HIDDEN] in Technical support has been very good to us and for our company. We appreciate her help, dedication, and quick response even though the email/chat line.
Réponse de ScrapRight Software
Alex, thank you for the amazing review! I appreciate the candid & honest feedback more than you know. I have spent some time today with the Support Engineers and reminded them that not everyone likes to txt & chat like you do and reminded them that our policy is to pick up the phone and call 100% of the time! Thank you for your patience with us! We appreciate your long time business with ScrapRight and all of the referrals you have sent as well!
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Senior Buyer
for the price I wish the program did more. I also wish that when you call tech support to fix a problem it could be done right then, that is when the customer is here-loss of customers
Avantages
It makes filing reports easy. would be better if when it messes up you could fix problems to resubmit the reports. example if license was expired be able to update after the transaction.
Inconvénients
can not fix problems. we are just stuck. the program is slow. the program is redundant, it does not do everything we need to be compliant. ie cash cards the program forces us to type and retype customer info to stay complaint.
Réponse de ScrapRight Software
Elizabeth, we are so sorry for your experience with https://iscrapright.com/, I believe we shared with you early on, all of the features you are looking for are available at https://scrapright.com/ and we would love the opportunity to assist you in upgrading your account. We are hoping that an upgrade would also turn that frown upside down and help get you to 5 Stars!! That's our goal! If not know that we are working on improving your experience with iScrapRight every day and we have some exciting things in the pipeline for you! Shon Duty 877-897-6422
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- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great software
We have been using this software since since Shon started and still today are using it .
Avantages
It’s easy to use , easy to learn , and always improving it
Inconvénients
Difficult combining 3 yards to one main server
Réponse de ScrapRight Software
Angela
Thank you so much for the solid feedback from one of our longest and first customers!! We appreciate you!
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Scrap Right is the Right Choice
We have enjoyed excellent service for five years now. They are always willing to improve there product to keep current with technology and industry trends. I look forward to running Scrap Right in all of our future location!
Avantages
The ScrapRight Software is the easy to use. Customers are in and out quickly with complete transparency. We can also recall old purchases with easy. This system has paid for its self over and over again! I have it in use at both of my yards and if ever we have a problem tech support is always available to assist.
Inconvénients
Scrap Right is real good about addressing issues and making changes to better fit your needs.
Réponse de ScrapRight Software
Pat, thank you for you very kind review! We appreciate partnering with you, your companies & your employees! And we look forward to being there with you as you grow into your new locations!
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
My Personal Experience
We were recently with a company that we literally had issues with DAILY. I don’t mean like one or two, I mean like we hardly even got to use the system we paid for each month! Since getting with ScrapRight, it’s been SUCH A BLESSING, & the customer service has been exceptionally AMAZING!!! I’d recommend them to EVERYONE that wanted a low cost, AFFECTIVE way to run their business simple, professional, EXTREMELY great customer service, and never have to worry after hours what the day will bring come tomorrow!
Avantages
It’s extremely easy to learn, use as well as to teach our employees! Even those not so efficient in English comprehends this!
Inconvénients
There is absolutely NOTHING I’d say negative!!
Réponse de ScrapRight Software
Wow Christina! Your comments blow me away! Thank you so much! This is exactly our mission to strive to make a difference for customers that have no or underperforming software! Our continued commitment to you will be to service you for a very long relationship at this same level! We are so glad you chose to partner with us! Do you know anyone else that we can help in this way?
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
BB Recycling
Great
Avantages
POS system. Buying and Selling is very simple to understand and operate.
Inconvénients
Inventory Tracking. All the regrading that we do has gotten messy over the years.
Réponse de ScrapRight Software
Thank you so much for taking time to review ScrapRight! You have been a loyal and faithful customer for many many years and we have good news coming very very soon that will address your concern regarding inventory! Keep your ears and eyes open this winter!!
It's feedback like yours that has helped us to become the industry leader and our responsiveness to our customers feedback will keep us there!!
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Scrapright
Never had any issues with the Scrapright team they are always prompt with their response when you need help and quick to get it fixed
Avantages
Easy to use as well as easy to navigate and teach to new employees
Inconvénients
I would say theres just too many counterparts for harwars with the set up but as long as you know how it all relays and works its good
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
repair service
Avantages
the help and service is just fantastic and program are easy to us that i have to call for help with a problem a couple of months and problems are fixed super fast
Inconvénients
having to request help with a problem but it is fixed very fast and proper
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
New approach needed
Avantages
Good POS system for the price and run specials.
Inconvénients
Doesn't interface well with Quickbooks, and staff isn't helpful navigating the pitfalls of your product.
Réponse de ScrapRight Software
With no name I have to make an assumption that you are an iScrapRight subscriber? Our iScrapRight product is not intended to integrate with QuickBooks, nor will this be an offering in the future on this product. If you would like a discounted price on upgrading to our flagship product ScrapRight which does including integration to QuickBooks I would like to offer that to you.
Also, iScrapRight includes chat support with our Tier One team but our Tier One and Tier Two support techs are available to our ScrapRight customers from 7am to 7pm EST M-F and Saturday's from 8am - 4pm EST via phone, chat and help desk tickets.
Again, my main message here is please feel free to call me directly with concerns and for any help you may feel you are not receiving. My door is always open!
Shon Duty, President, 877-897-6422 x1001
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
survey for [sensitive content hidden]
Works good for our business
Avantages
The inventory and billing process is easy. I like that it sync's to quick books, when it is working.
Inconvénients
The syncing, I always have to send emails to start syncing with quick books
Réponse de ScrapRight Software
Anna
Thank you so much for taking time to write a review! We take every single review seriously. We are always working to try and make quickbooks an easier process between intuit and ScrapRight. There is a new document available that potentially could really help in this area. Please get with support and they will send that document over to you which will absolutely help understand single user mode vs multi user mode and how to be able to navigate that from your side without needing support's assistance, however, support is always ready to jump in anytime you need them!
- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Few bugs for a new system, over all faster and keeps you compliant.
Makes sure you are legal and compliant, that's worth the world to me in this business.
Avantages
Once a customers info is put in, its easy to find and fast getting them in and out. The pictures of the customers and commodities make it easy to see what was bought and who from.
Inconvénients
Still a few bugs to work out and you must have fast internet for the system to work properly. Sometimes you have to double check the customer is getting everything they brought in and make sure it not on someone else's ticket.
Réponse de ScrapRight Software
Hey Justin
The single biggest issue with using our hosted option! Having good internet speeds! When we set everything up with Jason and Dan we told them you guys will want 50/10 speeds - then later we revised that to a minimum of 25/5. But I know you guys are still struggling with 1.5 up and .5 down!! Ouch! Dark Ages! Yes you will see all kinds of wonky stuff and will have to keep a close eye to make sure that everything records as it should when you have connections like this. Please try to convince them to get you guys upgraded, this would solve all of your woes! Feel free to call or email with any questions at any time!
- Secteur d'activité : Vente en gros
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good for compliance
Compliance with state scrap purchasing laws. Photo record of scrap purchases
Avantages
Keeps us compliant with state scrap purchasing laws requiring photos of material and seller, scanned drivers licenses, etc.
Inconvénients
Supplier does not communicate well regarding requested changes or modifications of software. For example, we requested a "list all" button for a part of the program. We were told that it was a good idea and that the change would be made. But, after a while, we gave up waiting.
Réponse de ScrapRight Software
Kevin, Thank you for taking my call and allowing us to help you with the issues you are experiencing! I am confident that we will clear all of these for you with a little working together! Please never hesitate to call or email me direct! Shon Duty
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
We've been using ScrapRight for over 5 years now and have been very pleased with it.
Avantages
ScrapRight keeps us compliant with state recycling laws. It's easy to use and easy to teach others to use.
Inconvénients
I have no major complaints. The tech team is working out some kinks in the latest version. I will be ready for the GA vehicle upload to work without any problems.
Réponse de ScrapRight Software
Scott, thank you for taking the time to provide ScrapRight with a review! We really appreciate it! The kink you referred to with GA NMVTIS has been fixed int eh latest update which is being tested as we speak! You can expect a call this week to get your system updated! Please never hesitate to call or email if we can ever help with anything else!
- Secteur d'activité : Compagnies aériennes/Aéronautique
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
I scrap right app
Andrew in tech service help me out to two or three times I needed him and all of those years
Avantages
There was no training need it. You just picked it up and started using it.
Inconvénients
It’s hooked to the Internet, so that’s one of those things you’re at the mercy of
- Secteur d'activité : Entreposage
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
ScrapRight review
Overall, Scrapright does what it advertises. The new updates has made it much better and shows that the company is working to improve the software.
Avantages
The software team has come a long way. They have implemented quite a few things that have made the program more user friendly. If learned correctly, the program does do a great job in assisting in your business. Rep is extremely helpful and patient.
Inconvénients
The learning curve is tremendous and tech support is very particular about questions. If your call is about X, don't ask about Y.
Réponse de ScrapRight Software
We have come a long way with your input and your help! Your team has been stellar to work with and your feedback invaluable! Mike, thank you for the kind words!
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Camera Install
In this instance, getting our scale camera to work/talk to Scrapright, [sensitive content hidden] was phenomenal. Over the period of two days that it took, due to wiring issues at our end, she was able to get our camera up and running while talking me through was wire had to be installed where.
Avantages
Ability to keep track on individual sales from customers.
Inconvénients
None that I can think of. Product performs exceptionally for my needs.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good Service
Customer service is very good. [sensitive content hidden] is great.
Avantages
Ease of function. I am done with this survey.
Inconvénients
Continued problems with some of the weights and frayed out screens.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Equipment Problem
Avantages
Very helpful & stayed on the phone until issue was resolved.
Inconvénients
Issue with printer occurs too often & would be nice if it was not so.
- Secteur d'activité : Énergies renouvelables et environnement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Team have been very helpful over the years I have had Scrap Rite.
With ATM attached it gives me piece of mind
Avantages
ease of use!!! Easy installation . good service . Anybody can learn how to use it for new employees
Réponse de ScrapRight Software
Lex, thank you for taking the time to review us!
This is a huge help to prospective customers in helping them make an informed decision and also helps to make us a better company! Also, when you are ready to talk QuickBooks integration give us a call and we will get you set up!
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Good Software Solution for small to medium businesses
Great support team at ScrapRight, however, there is no support outside of their business hours.
Avantages
Software is easy to use and interface is simple and friendly, it must be since where it is used, the users are not tech-savvy. The software is updated regularly by the ScrapRight team.
Inconvénients
Requires regular maintenance, such as restarting certain services. The automated scripts and maintenance tasks are not doing sufficient job. I am sure its a configuration/setup thing that can be easily resolved.
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great Software
Our overall experience has been great. From sales to installation everything went smooth. Shon was awesome to work with and we are excited to continue with this company. Support is great. They get back to you same day.
Avantages
The ease of use. It makes daily transactions a breeze. Scale integration and the ability to customize all aspects of the transaction is nice for compliance and the users permissions. Everything works well together with very little downtime.
Inconvénients
The inventory module is confusing. There is quite a few steps that need to be done correctly otherwise your reporting will be off. I have had to call support often for help with the inventory module and they have been mostly helpful.
Réponse de ScrapRight Software
Hey Chris, thank you for the real & honest review! I will pass on both to our development and training team your comments on inventory! We want to make every step as easy as possible! We appreciate your business and your partnership! Let us know if there is anything that we can help out with at any time!
- Secteur d'activité : Comptabilité
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
ScrapRight > Other Guy
Avantages
I switched to ScrapRight from one of their competitors, and unfortunately because of
the new tools that ScrapRight provided we found out that my niece and daughter had
stolen over $72000 from our company. I hated that this happened, but I am ever
grateful to the tools provided by ScrapRight that help me know exactly what is going on
in my business. The other software basically helped them to accomplish this. Thank you
ScrapRight! I don't believe I will ever be stolen from again
Inconvénients
This was a very painful lesson or me to learn that the right company is worth so much more than what I am paying, it cost a lot of money to figure that out. If you are reading my review, please choose these guys, they literally could save your business!
Réponse de ScrapRight Software
Russell, I am so sorry to hear about the theft, but glad we were there to help stop this before it was too late! Thank you for sharing! Let me know if I can be of assistance!
- Secteur d'activité : Réseaux informatiques
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Works great, does what we need
Avantages
Easy enough to setup, and customer support is a breeze. Liked the way the software interface looks as well.
Inconvénients
Sometimes have devices disconnect or need reconfiguring, otherwise seems like a solid platform software.
Réponse de ScrapRight Software
Chris, thank you for taking time and providing this review and feedback for us! Please note that when it comes any hardware connection issues we do provide FAQ & Videos on the Helpdesk which can be found on your dashboard! If you ever need us to hep with those connection issues we are here for you 7am to 7pm M-F and 8am-4pm on Saturdays at 877-897-6422 Option 4
- Secteur d'activité : Construction
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Has a lot of great features
Its easy to train people on scrapright
Avantages
It takes pictures of products, customers getting paid, place to store information.
Inconvénients
The receivables is very time consuming. When your receiving payment from one company, I could have 15 bill of ladings on one check, you have to go into each bill of lading, correct the price, put the amount paid, check number. it would be nice to have the option to select multiple bill of ladings to one check payment entry.
container tracking has a lot of issues, we allocate one, then pick it up, bring it back, make it available, then when it is shipped out again, allocate it again. it would be nice if the software worked to see how much and often that container was used, I notice it doesn't track it properly
also the businesses, it would be nice to have different locations that are able to put on container tracking, it only wants to use what you have for the check, which is not good for tracking.
there are drivers that I can't remove from the container tracking, due to a change that was made, so their names are there and they don't work here anymore.
Any updates, maybe letting the customer know what changes were made, so you know what to expect, more tutorials so people learn more about scrapright. there is a seller/car image button, not sure what its for ?
Réponse de ScrapRight Software
Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well!
