ScrapRight

You rock, Kandy! Thanks a lot for sharing your feedback. Shon and his team are the best, so that makes us even happier. We're always working to improve our software, so it makes our day to hear that our recent update was a hit. Keep on being awesome, and we'll keep on providing the best software and customer service you've ever seen. If you have anything else you want to share, please don't hesitate to call us at (877) 897-6422.

Belinda - thank you so much for taking time to Review ScrapRight! The constructive feedback really means the world to us and really helps us to be a better company. I will be asking Derek to reach out to you on two topics 1. You can settle multiple BOL on one check, so he will show you how. 2. To review the new release on Assett management and tracking and make your life wonderfully easier with all the new features and fixes!! Please tell Chris Bates how much we appreciate your business and feedback as well!

Ashley, thank you for the review and the honest feedback! I appreciate it more than you know.
When you are ready to go to the next level and learn all that ScrapRight can do for you let us know!! Here is a first and easy one, to find the packages that you just created - simply click on the top left side of your inventory screen on the tab that says finished goods. You will see all of your packages listed here and you can filter and sort to make finding them a breeze!

Mary, I am sorry to hear about the issues you are facing with quick books, we certainly feel your frustration with intuit and quickbooks, a very finicky product!
Do you have the quickbooks connectivity trouble shooting guide that we produced last year? You can get this on your dashboard or from support. I can guarantee you that when these steps are followed every time, your ongoing issue with quickbooks remaining connected & syncing will go away!
Regarding the inventory, we have a fix for the slowness you are seeing and Brandon will get you on the schedule for an update! Lastly the drivers license scanner, we have been seeing some intermittent issues with connectivity and we have some exciting changes coming very soon for Drivers License, signature pad and fingerprint pads!! Stay tuned!!
If for some reason these issues are different that quickbooks remaining connected, please feel free to give me a call! Shon Duty 877-897-6422

Wow Christina! Your comments blow me away! Thank you so much! This is exactly our mission to strive to make a difference for customers that have no or underperforming software! Our continued commitment to you will be to service you for a very long relationship at this same level! We are so glad you chose to partner with us! Do you know anyone else that we can help in this way?

Hi Sophie
Thank you so much for taking time to review us! We really appreciate it and it definitely helps build us into the Customer Centric brand that we are striving for!
if you reach out to our support department they will get you the info on batch printing that you need! if there is still an issue please feel free to reach out directly to me the owner of ScrapRight and I will make sure we get you the assistance you need!!

Hey Justin

The single biggest issue with using our hosted option! Having good internet speeds! When we set everything up with Jason and Dan we told them you guys will want 50/10 speeds - then later we revised that to a minimum of 25/5. But I know you guys are still struggling with 1.5 up and .5 down!! Ouch! Dark Ages! Yes you will see all kinds of wonky stuff and will have to keep a close eye to make sure that everything records as it should when you have connections like this. Please try to convince them to get you guys upgraded, this would solve all of your woes! Feel free to call or email with any questions at any time!

Good morning Jennifer,
Thank you for taking time to review ScrapRight we appreciate and build our software based on candid reviews like this!
Wanted to make sure you are aware of the FAQ's on our dashboard in the software, these can sometimes provide you with self help, also did you know that there is a chat available at the bottom of the dashboard page as well, this can sometimes help you to get the answers from a tech support agent a little quicker!
We are striving to take your comments and stars to the next level, what would be a few changes you would like to see that would help make that happen?
Also if I can ever be of service never hesitate to call or email me direct - Shon Duty, Pres

Victor, thank you for the kind words and the honest review of ScrapRight. We appreciate this more than you know! Wanted to follow up on price updating, have you seen the ability to update pricing from the grid? This eliminates the one at a time price update. Please feel free to give me a call at anytime and I can show you this and a few other tips and tricks that can speed up your day! 877-897-6422

Angela
Thank you so much for the solid feedback from one of our longest and first customers!! We appreciate you!

Kevin, Thank you for taking my call and allowing us to help you with the issues you are experiencing! I am confident that we will clear all of these for you with a little working together! Please never hesitate to call or email me direct! Shon Duty

Scott, thank you for taking the time to provide ScrapRight with a review! We really appreciate it! The kink you referred to with GA NMVTIS has been fixed int eh latest update which is being tested as we speak! You can expect a call this week to get your system updated! Please never hesitate to call or email if we can ever help with anything else!

Kevin! Merry Christmas my friend, thank you so much for taking time out of your day to review us! Please let me know if there is anything you ever need help with, you know I am here for you!

Dennis, thank you so much for taking time out of your hectic year end schedule to provide us with a review! You don't know how much it means to us!
If there is ever anything you need, you know my door is open! Merry Christmas!

Robert thank you for submitting your review! This not only means the world to us but also helps other CRV and Scrap/Recycling yards like yours to make the "Right" decision to go with ScrapRight! Its crazy to think you guys have been using ScrapRight now for eight solid years! I am reaching out to Tech support find out why you are seeing a slowness in the customer history report.