CallHub

Avantages

I generally like the app that allows me to use CallHub from my phone, which makes campaigning and other calls feel more natural.

Inconvénients

I found that it can be quite glitchy, and a few times it would freeze at awkward moments. I also found that it needs to be restarted regularly to keep it working well.

Avantages

CallHub is a great tool to use for outreach campaigns. You’re able to contact a large segment of your target population rather quickly. It also has a function that allows you to practice making the outbound calls prior to using it in a live scenario.

Inconvénients

I am new to user, so I’m still getting acclimated to using CallHub. I noticed a dial pad to call out, but I didn’t notice a button to place the outbound calls once the phone number has been entered if I am trying to reach someone in particular. The system automatically places the calls to the population you’re looking to reach though.

Avantages

That it auto dialed and kept dialing until it reached an actual caller

Inconvénients

There didn’t seem to be a way to make the system recognize that someone’s number had been called already & the person spoke to one of the volunteers as a number of people said they had been called multiple times.

Avantages

The transfer call feature is very beneficial to the organizing community.

Inconvénients

The audio issues tend to make me go for another dialer more often, my team needs all the chances they can get. When you are able to get someone willing to talk to you, and you lose them though a website issue, it can tank the ability to reach our deliverables.

Avantages

easy to use, the reception is good. sometimes i think it repeats calle

Inconvénients

repetitive music, sometimes calls just disconnected, or the occasional wrong number.

Avantages

I love its easy UI design, and ease of access.

Inconvénients

What I like least is the occasional lag between joining campaigns.

Avantages

Ease of use. Quick turn around between calls

Inconvénients

It was more with the set up of the questions. Some pertinent questions were lost if their answer did not follow the script - for address and email confirmation

Avantages

Easy and seamless. Facilitated my day-to-day work and kept all my information in one place. I highly recommend as a great workplace tool.

Inconvénients

Overall it is great however I did have a few call drops.

Avantages

The app is user friendly. I enjoyed using it.

Inconvénients

Having to sign in and out was a bit frustrating. It took some time to get back to the page I was on.

Avantages

Sorry...nothing good to say about it. Need to make it easy to connect when we've been in a rush to connect with people
.

Inconvénients

Never was able to get onto it/connect. Very disappointing

Avantages

Compared to Callhub to other available calling system on the market, Callhub has a lot of features for a reasonable cost. it also doesn't lock you into the seats/licenses. This allows you to scale up and down as needed.

Inconvénients

The analytics and reporting still need improvement. It is still very much designed for a B2C type of campaigns. There are limitations for B2B campaigns.

Alternatives envisagées 

Pourquoi passer à CallHub

Avantages

I like the intuitive nature of the platform, as well as the dynamic suite of services that you can offer from it.

Inconvénients

The cost of adding team members to your account is a little pricey.

Alternatives envisagées 

Pourquoi choisir CallHub 

Pourquoi passer à CallHub

Avantages

Very cool AI features and agent QC features!

Inconvénients

Time zones are tricky as their team is all over the place!

Avantages

I like that my team of staff and volunteers can easily make lots of calls to our constituents. We try to call through everyone we can twice a year.

Inconvénients

When we first started using it they didnt have an app for phones or iphones. But they do have that functionality now.

Avantages

Love the way I am able to set up call dispositions, love how easy it is to set up.

Inconvénients

The UI is outdated looking, would be cool if it looked better

Avantages

It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders.

Inconvénients

It was a bit hard to figure out at first, but now it’s better. There’s also no mobile option. I was able to use my phone at first, but then it stopped letting me do that.

Avantages

It is easy to use and easy to train others to use.

Inconvénients

When editing a script, the pop up window is very small. It would be nice to be able to make it bigger.

Avantages

I lost 2 days of work, I didn't like any of them

Inconvénients

There is no problem while signing up and making payment. You create a campaign and you get the message (Each account has a total limit of 60 calls/min for all the running campaigns click here for more details or contact support.), you cannot send, it asks you for payments that are not in your account again. Also For calls, they charge money on a minute basis rather than a second basis. This is an impossible mistake. For example, a customer opened the call, hung up the call in the first 5 seconds and demands a fee for 1 minute from you. It is impossible to get an answer from the support. I definitely do not recommend it, it is a money trap.

Avantages

It was mostly intuitive and easy to go to the next call.

Inconvénients

Apparently, it doesn't work with Microsoft Edge. Most people use Chrome, but it should be acknowledged especially before you get on to use it for the first time.

Avantages

Simple enough to use interface, customizations on music, ability to add giant swaths of numbers and get through them effortlessly.

Inconvénients

A bit glitchy here and there, calls disconnecting or audio being very quiet. Also the process of creating a new campaign and adding members is very tedious - wish it was easier.

Avantages

The ease of sending messages for the ministry

Inconvénients

It seems that is costs us more to send a message

Avantages

Easy to use, affordable, agile, no issues deploying at scale

Inconvénients

I needed more sophisticated performance analytics for campaigns and canvassers such as a live dashboard

Avantages

Pretty easy to use and set up. We use it about twice a year and it works well every time.

Inconvénients

Transitioning from call to call can be a bit jarring, however even this isn't that bad

Avantages

Like to contacting veterans periodically and provide needed referrals for necessary human services and financial assistance

Inconvénients

Do not have any negative comments about CallHub and use the service on a weekly basis

Avantages

The direct base to base for calling. Straightforward listing. Easy to get to next call.

Inconvénients

Only the bugs with refreshing members. It’s not as easy to setup all the time.