CallHub

Avantages

CallHub is a very flexible and easy to manage Call Center phone-banking tool that is focused on serving political and issue advocacy organizations.

The user interface is very intuitive - especially for callers, who can work remotely and make all calls entirely within a web browser. The experience of nearly 1600 remote volunteer was consistently positive.

Backend integration with CRM/Membership management platforms is extensive, including NationBuilder, SalesForce, Action Network, and others is extensive. CallHub also integrates with Zapier. Our implementation with NationBuilder allows for 2-way data flow and immediate database updates with selected Tags, Survey Responses, and Notes from calling activity allowing for direct post-call follow-up.

The CallHub platform can easily scale to large implementations and their Customer Care team has proven to be very responsive.

One of the best features is their no-cost sign-up and pay-as-you-go pricing model which makes it very easy to get started and see how well it works within your organization.

Inconvénients

There were some initial issues with importing calling scripts, but regular improvements in the user interface and backend functionality by CallHub has resolved this.

There is still some room for improvement with the tools available for managing calling Agents within the system, especially when we had such a high number of volunteers.

Avantages

Compared to Callhub to other available calling system on the market, Callhub has a lot of features for a reasonable cost. it also doesn't lock you into the seats/licenses. This allows you to scale up and down as needed.

Inconvénients

The analytics and reporting still need improvement. It is still very much designed for a B2C type of campaigns. There are limitations for B2B campaigns.

Alternatives envisagées 

Pourquoi passer à CallHub

Avantages

helps us get the word out there for our events

Inconvénients

it's a bit tricky to navigate and uploading contacts lists can be hard

Avantages

CallHub's interface is more user-friendly and straightforward than other platforms I've used. Tech support is fast and helpful. I really enjoy using CallHub.

Inconvénients

It's really hard for me to think of anything. Whatever problems I have had -- they have been about 90% error on my part, at least. Rarely a CallHub glitch. Regardless of what caused an issue, I always get super fast and helpful tech support.

Avantages

easy to use, simple for admin and agents
no need to pay monthly fee per agent
spamshield

Inconvénients

poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns
Cost is too high

Alternatives envisagées 

Pourquoi passer à CallHub

Avantages

great interface, pretty user friendly. LOTS of applications you could run an entire organizing operation out of it. very cool

Inconvénients

Takes too long to autosend messages, only 45 mms per minute. Good for small elections but not good for congressional, countywide or statewide.

Avantages

Love the way I am able to set up call dispositions, love how easy it is to set up.

Inconvénients

The UI is outdated looking, would be cool if it looked better

Avantages

Very user friendly for agents - easy to set up campaigns for admins and managers

Inconvénients

Campaigns don’t save as drafts, making it difficult to leave a page and come back

Alternatives envisagées 

Pourquoi passer à CallHub

Avantages

It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders.

Inconvénients

It was a bit hard to figure out at first, but now it’s better. There’s also no mobile option. I was able to use my phone at first, but then it stopped letting me do that.

Avantages

It is easy to operate and allows multiple campaigns to be running in conjunction. Call Hub responds to help requests in a timely manner.

Inconvénients

Calling numbers appear as spam and this cannot be removed in Australia. Call Hub is set up more for an American context.

Avantages

This program covers all the features for our basic needs when it comes to customer's needs in the utility department.

Inconvénients

Very seldom, we will experiences an anomaly when 120 calls couldn't launch. Also, a few occasion this was user error which customer service has gone over and beyond to satisfier the needs of our service.

Avantages

IVR, our sales team gets 100 leads a day, so we get a feature where customers can call us back.

Inconvénients

I think it is a little expensive. Maybe in future if we find a better company we might switch.

Avantages

Callhub us a great tool for one on one outreach and organizing.

Inconvénients

Some of the features and built in compliance functions are US centric.

Alternatives envisagées 

Pourquoi passer à CallHub

Avantages

Saved so much time for us calling to say the same thing over and over

Inconvénients

It deleted our call recordings once before but we just had to re-add them

Avantages

Great integrations and support is very responsive.

Inconvénients

Not as cost effective as other competitors.

Avantages

Easy to use, affordable, agile, no issues deploying at scale

Inconvénients

I needed more sophisticated performance analytics for campaigns and canvassers such as a live dashboard

Avantages

Easy to use and easy to set up a campaign.

Inconvénients

Nothing really, it’s easy for myself and my team to use.

Avantages

So intuitive and easy to use. Makes calling and texting effortless.

Inconvénients

A bit of a learning curve but not much. Nothing to dislike.

Avantages

The affordability and the ease and user friendly interface of the app

Inconvénients

I think they can make the app look a bit better with better fonts, more pretty and attractive colors. It looks a bit bland

Avantages

the voice call centre which we use the most. user friendly.

Inconvénients

the text broadcast tool is a bit difficult to use.

Avantages

ease of use and set up.
I've had a very positive experience with your support staff. There are great. They are friendly and quick to respond with great follow up. Cant ask for any better in that department.

Inconvénients

dialer picks up a lot of answering machines even when you tell it to hang up. I spoke with support and its normal.
Also it seems expensive, it cost me 25 dollars to call 500 numbers.
I think I'm going to have to look for a flat rate monthly dialer service.

Avantages

It allows me to reach voters quickly and efficiently.

Inconvénients

I'm having issues merging accounts for different campaigns.

Avantages

Easy to navigate, easy to follow instructions, and quick response to changes

Inconvénients

I have no cons to report at the present time

Alternatives envisagées 

Pourquoi passer à CallHub

Avantages

I've found that CallHub is relatively easy to get started with, and has an intuitive interface.

Inconvénients

I would find it helpful if there was a more straightforward "getting started, step by step" for a political campaign guide.

Avantages

best feature for the price tag
easy to use

Inconvénients

uiux is a little bit out dated it feels like that