En savoir plus sur User.com

User.com est une plateforme complète de marketing automation qui permet de satisfaire et de fidéliser les clients. L'application vous permet de recueillir des informations sur les prospects et de communiquer avec eux à l'aide d'un chat piloté par des bots. Les autres coordonnées des clients peuvent être collectées par SMS, à travers des fenêtres contextuelles ou avec des notifications push web, selon vos préférences. Configurez des processus dynamiques et envoyez des e-mails automatisés pour tout scénario prévisible. Les modules inclus avec chaque compte sont les suivants : chat, CRM (Customer Relationship Management), base de connaissances et intégrations de calendrier. User.com vous permet de créer facilement des séquences d'automatisation et de gagner du temps tout en vous assurant que toutes vos communications restent cohérentes. Le produit est disponible gratuitement et avec des abonnements mensuels.
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User.com - Prix

User.com est disponible en version gratuite et propose un essai gratuit.

Version gratuite :
Oui
Version d'essai gratuite :
Oui

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User.com - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,5
Simplicité
4,5
Support client
5
5 avis sur 32 Afficher tous les avis
Izabela H.
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/12/2020

Great all-in-one sales and marketing automation tool

We are using User.com to welcome, onboard, support and reengage our users and customers.

It's pretty easy-to-use, therefore we were able to save up time to do other tasks.

I am amazed by the fact, that this tool was able to help us simplify our daily task enormously.

Avantages

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Inconvénients

Just two extra features in 'Conversations' and it would be ideal:

- possibility to search previous chats by keywords

- would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Réponse de User.com

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

Répondu le 15/12/2020
Jakub N.
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
3
Support client
5

4
Publié le 11/03/2021

Magnificent support, and a good product

I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood.

Avantages

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips.
But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

Inconvénients

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

Utilisateur vérifié
  • Secteur d'activité: Comptabilité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 20/07/2021

Great software with excellent customer service

I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help.

Avantages

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

Inconvénients

There could be more nice-looking templates to build emails and pop-ups.

Utilisateur vérifié
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
4
Simplicité
2
Support client
5

3
Publié le 10/03/2018

Software with a lot of potential but significant number of errors

Avantages

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

Inconvénients

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Réponse de User.com

Thanks for the feedback!

Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users.

We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

Répondu le 07/05/2020
Mariusz S.
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 28/06/2021

Myshop

Non

Avantages

It is very useful and helps us to provide business

Inconvénients

Integration with mobile phone

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