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Document360 - Prix
Document360 est disponible en version gratuite et propose un essai gratuit.
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Document360 - Avis
Évaluation des fonctionnalités
Tous les avis sur Document360

- Secteur d'activité : Services d'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Great authoring tool with great support
The transition from docs as code to Document360 has been very smooth. The support team has been there every step of the way and is very available whenever I have needed help. I always have a response within 24 hours and then receive updates regularly about the progress.
Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the front-end website, and unreliable or outdated content. Document360 has helped us to resolve each one of these problems. The authoring tools such as the review workflow for better collaboration, versioning, the glossary, templates, and content reuse have been essential to us. The ability for readers to leave feedback has also been a welcomed feature.
Avantages
I love how easy and intuitive the interface is to use. I'm able to write, manage, publish, and customize everything from the same location smoothly and easily. The content editor has all the necessary features and more. Furthermore, the support team is always open to feedback to improve it. The article versioning capabilities are more helpful and intuitive than git or other tools. This allows me to get my work done quickly and effectively to publish on time and revert to any previous version if needed.
It is very easy to fully customize the produced KB website to fit our needs. I a not a developer and don't like to spend my time fiddling with the front end but it has been very to customize and make changes. The support team is also very helpful and punctual when I've needed help to customize certain elements.
Inconvénients
Some of the features available through Document360 are only available via add-ins and not by default, meaning the overall cost can increase depending on your needs.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Document360 for technical writing
My overall experience with Document360 has been highly positive. After using several documentation tools in my career, Document360 is by far the most efficient and user-friendly. The platform has greatly improved my workflow, from content creation to analytics, allowing us to deliver better support to users based on their behavior and needs. It’s an invaluable tool for any technical writer.
Avantages
The easy-to-use editor and content reuse tools are standout features. The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which pages are most visited. The Glossary popups that appear when hovering over terms offer a clean way to present descriptions without overwhelming the main content. This makes it much easier to provide targeted support and continuously improve the documentation.
Inconvénients
While Document360 is a robust tool, there can be a slight learning curve when it comes to fully utilizing all its advanced features. However, this is a minor issue compared to the overall functionality.
- Secteur d'activité : Jeux d’argent et casinos
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Powerful solution and fantastic support team.
I've been using doc360 in my current workplace on an almost daily basis for 2 years and I have to say that it's an incredibly powerful platform which offers almost all the functionality we require to meet our needs for publishing a technical help center.
Avantages
I've never experienced any bugs while using it and have always found the user experience very smooth. One of the main positives of using doc360 is the incredible support and technical teams, they seem to always be available during work hours in the CET timezone and I regularly use the chat function to get immediate help. They always go the extra mile to find solutions to coding issues and every individual I've interacted with is friendly and helpful. I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor.
Inconvénients
The main issue I have with doc360 is sharing previews. I'd like a similar functionality to Figma, where I can share prototypes with colleagues that don't have Figma accounts. I often spend a lot of time removing and adding new team account users just so I can share a preview with a colleague on a particular project. Doc360 have now introduced a new review role but it comes at a cost, which isn't ideal, I think it should be a basic function available in any package, as receiving feedback from colleagues is an essential part of the content writing process.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
The easiest and best tool for KB
Avantages
Very easy and intuitive tool for KB
Gives complete ownership to writers to manage the end-to-end workflow of documentation
Inbuilt image and table styles make work much easier
SEO and Analytics give broader understanding of how to design KB
Inconvénients
Inflexible home page editor
Introduction of span styles on copy-paste
Junk characters with periods, quotes, etc.
Difficulty in working with callouts
Unavailability of preview or staging for intermediate check or review
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
An Excellent Knowledge Base Platform
I've used many knowledge base platforms over the years to create, review, and curate large documentation repositories and they've all had their drawbacks. Document360 manages to be both feature-rich and easy to use, which is a combination you rarely see. The platform is so good, in fact, that we've migrated all of our documentation to it. What I like best about Document360, though, is the team behind it. The Kovai team clearly cares about the customer experience and building the best knowledge base platform out there. They are proactive, respond quickly and clearly when assistance is required, and clearly care about delivering a platform that provides a great customer experience. I'd recommend Document360 to anyone seeking an intuitive, modern knowledge base platform.
Avantages
- Intuitive, feature-rich platform
- Excellent customer support with regular check-in calls
- Ambitious, responsive development team committed to creating useful new features
Inconvénients
- Occasional technical issues with minor features/aspects of the platform.
Alternatives envisagées
HelpjuicePourquoi choisir Document360
We needed a more feature-rich platform. Zendesk was fine, but lacked a lot of the functionality we needed to manage several large knowledge bases.Logiciel antérieur
Zendesk SuitePourquoi passer à Document360
The platform seemed easy to use, the team was very responsive in a helpful, non-pushy way, and they seemed committed to continued development. The pricing was also competitive.- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Just what our users required: easy to use and easy to find information
I tested a number of products and Document360 was the easiest to use as well as being very powerful. For example, during the trial, it took only a couple of hours to create a great looking home page.
We now use Document360 as our main documentation tool as it is very easy to create and maintain content.
Avantages
The responsiveness to requests. The Document360 team are constantly improving and already great product by listening to their user base and adding features to make life easier for the developers suing it to create content. For example, we have multiple versions of each product in our suite and Document360 allowed creating a copy of an article to use as the base for a new version, but with hundreds of articles this was still time-consuming. Now they allow duplicating (cloning) whole categories, meaning we can clone a version as the basis for the next product release in minutes! We asked for it and Document360 delivered.
Another example, we use the markdown editor and they have recently added spell-checking to this editor which was asked for and is a great addition.
Inconvénients
The advanced search is very powerful but includes filtering that we don't want so would prefer not to display to our users.
- Secteur d'activité : Sécurité et enquêtes
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Document360 - Premier Documentation Tool
Excellent product and customer experience. This is the premier tool to help manage customer and internal documentation. The tool is rich in features and their support team is very responsive.
Avantages
Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration.
Inconvénients
The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369.
Alternatives envisagées
Zendesk SuitePourquoi passer à Document360
This was a specialized product to help manage our IT documentation, knowledge bases, etc.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Document360 - Talkwalker
It is positive, we saw a mutual growth in understanding and fixing issues and problems.
Avantages
Both workspaces and languages can be used in the same space, making it easy to edit and update the content. The options to edit the content and create articles are straithforward (especially after all the releases).
Inconvénients
The biggest issue, at the moment, would be that the platform can be very slow in loading, especially when switching between tabs and workspaces. As for a general feedback, some useful features to edit the content between the different languages have been removed and some feature requests have been left under review for the past years already.
- Secteur d'activité : Marketing et publicité
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Awesome Functionaties
The experience is awesome until now. The support team is always on to help, and the time to answer is great.
Avantages
It's really easy to set up, has a lot of integrations and the support team is always ready to help.
Inconvénients
The price is expansive, but with all these features it makes worth it.
- Secteur d'activité : E-learning
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
It's a simple choice - use Document 360, or go for more complicated and less flexible solution!
From start to finish, working with Document 360 and Kovai was simple. They were friendly, flexible, and knowledgeable. And the product itself did exactly what I needed it to do. If I ever have cause to build a knowledge portal again, they'll be the first company I look at!
Avantages
It's incredibly easy to setup and use. It's very fast. Users love it too. The search is great. And the customer service is responsive and friendly.
Inconvénients
Very little not to like! At the time I was using it, the only thing I wished to see (that I didn't) was a way for users to mark a document as 'needing revision.' They found a workaround which did the trick, but it would have been nice as a standalone feature.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Love Doc360, migrated from Paligo/Zendesk - but the support is the best part
We are about to launch the product, and we are super excited. We did an internal soft launch and we have already received a ton of positive feedback about the look and feel, the useability, and the search ( which was a huge thing for us)
Avantages
-I love how easy the platform is to use.-the UI is absolutely incredible-post migration, customization is completely ready out of the box-their customer and technical support is unmatched - they answer 24/7 and I always feel like they are taking care of me
Inconvénients
-the sales process could be a little more transparent. They had a price change that was coming up but didn't indicate how much the price would change, it almost made them irrelevant for us, but they were willing to work with us <3

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Solid documentation & KB solution with a very responsive product/support team
We use Document360 to produce documentation and knowledge base articles for our software products. In some cases our software links directly to this documentation, and we regularly direct our customers to this documentation when they have questions about our products or their configuration. Getting up and running with a diverse (technically speaking) team was a breeze.
Avantages
Simple & intuitive to use, great out-of-the-box features. Has been easy to implement across our team, and has great collaboration features. Very responsive, proactive customer support & product management. Great visibility into activity by customers who use our documentation/KB articles.
Inconvénients
The legacy WYSIWYG editor would frequently insert rogue HTML styles upon saving that had to be cleaned up manually. It appears that these issues have been resolved with their brand new editor, however. Pricing seems a little more expensive compared to other alternatives we've looked at.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Document360 is a great product
Easy to use, great support and awesome search capabilities. This is a great product
Avantages
Search capability is unmatched by most search engines used for this type of thing
Inconvénients
I would say cost out of everything. Although I still believe it is worth it
- Secteur d'activité : Équipements publics
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Flexible knowledge base with top-notch support
Avantages
I've been using Document360 for our internal knowledge base, which is privately accessed. It's been a great experience overall. The platform is flexible enough to meet our specific needs, and the support team has been fantastic. What I like best is how easy it is to use and their outstanding customer support. They've been incredibly proactive in helping us with configuration changes and design requests. I never had to follow up on anything we asked for - their tracking and follow-up are solid. The features are intuitive, and I especially appreciate how well it handles custom JavaScript. We use a lot of it, and Document360 accommodates it without any issues. If you're looking for a reliable, customizable knowledge base solution with great customer service, I'd definitely recommend giving Document360 a try.
Inconvénients
Other than the price, I don't have any significant complaints. It's met our needs well.
- Secteur d'activité : Biotechnologie
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
A standout Product- Document360
Avantages
An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation. This software is user-friendly ideal for structured documentation and enhances productivity significantly.
Inconvénients
Currently, there are no particular negatives to highlight. We are happy and satisfied with their services, especially customer support
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Efficient Collaboration with Document360
Avantages
We are thoroughly pleased with the software and anticipate that all our needs will be addressed in their feature releases. Their support team is excellent and strives to address all queries promptly. The main attraction of this software is User-Friendly.
Inconvénients
We have faced occasional document export issues and formatting glitches but the development team is quick to address them. The regular system updates while beneficial
- Secteur d'activité : Internet
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Easy to use Document Management system
Avantages
Document360 is an exceptional platform that utilizes the way teams manage documentation. As a user, I have found Document360 to be a great tool for organizing and sharing knowledge.
Inconvénients
Although it's a great management system. There is still a room for development such as more functionality and able to customize features by using API.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great Product with Excellent Customer Support
Avantages
- Friendly, efficient and responsive customer support
- Intuitive system
- System is easily navigable
- Decent features and capabilities
Inconvénients
- Some issues/bugs can occur around the release of updated versions, but these are dealt with swiftly by the customer support team
- Limited export capabilities (e.g. HTML)
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Works very well for our needs, and easy to on-board new users.
Switching to this cloud-based system greatly improved productivity and workflow. Going from separate documents to an integrated system makes search much better, which serves our customers better.
Avantages
Robust system with many features, yet is very usable and easy to on-board new users and casual users, which lessens the burden on the primary writer to create all content. Other people can draft and review and main writer/editor can edit and publish.
Inconvénients
Although it's easy to learn, there are a few things that are quirky and require special attention to understand it and not break something.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Great Knowledge Base Platform
Avantages
A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning and comments from users
Inconvénients
A few bugs here and there, some implementations to be made

- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Fast, easy and outstanding customer support!
Customer self-service and KB embedded in our product using URL Mapping so our users always have the right information at the right time. The KB was very easy to set-up and configure inside our product, saving us the effort, cost and time of developing a custom-made solution.
Avantages
1. Outstanding customer support and follow up on every need shared with them. They genuinely worry for our success with our clients through the KB.2. Easy set-up and use (intuitive), the KB was embedded into the product up and running with our clients in a matter of days.3. Offers URL Mapping so your KB shows only what your users need at that time without losing the chance to search in the whole KB.4. Great integrations with other tools.
Inconvénients
1. It only 1 support 1 language language in the lowest tiers: If your KB only needs 1 language and is different from english, you'll need to step up to the next package to support "Multilingual" and then select your language as de default.2. Would like more flexibility in the design and layout in general.
- Secteur d'activité : Eau/gaz/électricité
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Low Cost, High Value Documentation System that Delivers
I have been using it about three years nearly everyday. It gets the job done.
Avantages
The cost is very reasonable, with great support. I like that it offers everything I need to edit out of the box.
Inconvénients
It is not a true document management system with the single sourcing built in, but it works very well and delivers beautiful documentation.
- Secteur d'activité : Fabrication électrique/électronique
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Good to use
Document 360 is a robust document management and knowledge base software that excels in providing a user-friendly interface, efficient organization, version control, collaboration, and powerful search capabilities. It offers centralized storage and simplifies knowledge management, enhancing productivity and information accessibility. While it may have limitations in advanced customization options, its intuitive design and comprehensive functionalities make it a valuable tool for organizing and accessing documentation. Document 360 is ideal for businesses and teams seeking an easy-to-use solution for managing documents, creating a centralized knowledge base, and promoting collaboration within their organization.
Avantages
Document 360 offers a user-friendly interface, robust document management features, and a powerful knowledge base system. It enables centralized storage, easy organization, version control, collaboration, and efficient search. With its intuitive design and comprehensive functionalities, Document 360 simplifies knowledge management, enhances productivity, and improves information accessibility for users.
Inconvénients
One potential drawback of Document 360 is that it may lack some advanced customization options. While it provides basic customization features, users with more specific or complex requirements may find limitations in tailoring the software to their exact needs. However, this may vary depending on individual use cases and preferences
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Ease of use and great user experience
Overall a very good experience, and will surely suggest others to use it.
Avantages
Likes:1. UI is very user friendly2. Multiple Editors available3. KB can be used to reduce support tickets4. Changes made in writing portal gets instantly reflected in KB site5. Good support team
Inconvénients
Dislikes:1. Text editor needs more options2. Writing portal theme option is not there3. New Feature request takes a lot of time

- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Excellent product, even better customer service
Avantages
Document360 made it easy to stand up a complete Knowledge Center in a short period of time. The Customer Happiness Team is nothing short of exceptional; their responsiveness, flexibility, and customer service are better than any company I’ve worked with - and their customization team was just as wonderful at helping us to quickly and efficiently create a beautiful, branded site.
Inconvénients
The lack of inline commenting - though that is included in an upcoming release.
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