En savoir plus sur HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding. HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers can use the dashboard to gain a 360-degree view of business performance, rank agents based on their voice tone or language proficiency, and generate real-time analytical or historical reports. Users can also monitor ongoing interactions through call recording and playback, answering machine detection, and call barge-in functionalities. HoduCC provides an API, which allows businesses to integrate the software with various third-party applications including Twilio, Zoho PhoneBridge, and Telnyx. Agents can improve clients’ call experience using configurable call scripts and handle incoming service requests via the ticketing system. It also lets managers create SMS campaigns and send messages to multiple recipients using broadcasting functionality.
HoduCC Logiciel - 1
HoduCC Logiciel - 2
HoduCC Logiciel - 3
HoduCC Logiciel - 4
Vidéo de HoduCC
HoduCC Logiciel - 1 - aperçu
HoduCC Logiciel - 2 - aperçu
HoduCC Logiciel - 3 - aperçu
HoduCC Logiciel - 4 - aperçu

HoduCC - Prix

HoduCC n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de HoduCC est disponible à partir de 400,00 $US/unique.

À partir de :
400,00 $US/unique
Version gratuite :
Non
Version d'essai gratuite :
Oui

Produits similaires à HoduCC

Call Center Studio

AloTech est une solution de call center basée sur le cloud qui fournit des fonctionnalités telles que l'enregistrement...

Ameyo

Ameyo is a customer experience management solution that helps businesses leverage their call center resources to...

Freshdesk

Freshdesk est un système de centre d'assistance et une solution de service client qui en simplifie les processus pour...

Genesys Cloud CX

Genesys Cloud crée des conversations fluides sur les canaux numériques et vocaux au sein d'une interface simple et...

NICE CXone

NICE inContact is cloud-based call center software that helps businesses to maximize the quality of leads and minimize...

XCALLY

XCALLY est une solution pour centre d'appels sur site et dans le cloud qui gère plusieurs canaux, notamment la voix, le...

HoduCC - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,6
Fonctionnalités
4,7
Simplicité
4,7
Support client
4,8
Maxwell
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 09/03/2022

Full Featured Call Center System

It's been a great ride

Avantages

IVR capabilities are top-notch - very flexible and easy set up

Inconvénients

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Alternatives envisagées 

Freshdesk et Call Center Studio

Pourquoi choisir HoduCC 

We needed a full featured product with price predictability and transparency.

Logiciel antérieur 

Ameyo

Pourquoi passer à HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Austine
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 03/02/2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

Avantages

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Inconvénients

Not yet observed as it currently meets all our contact centre expectations.

Ankur
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 11/07/2020

Good voice solution to recommend

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Avantages

It has multiple options for login purpose depending upon your need

Inconvénients

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Vinesh
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 04/08/2020

Hoducc user friendly software

Helps organisations to save costs and be more efficient.

Avantages

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Inconvénients

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Alternatives envisagées 

Avaya OneCloud UCaaS

Pourquoi passer à HoduCC

Mainly due to the customer support and the user friendly nature of the software.

Réponse de HoduSoft

Thank you Vinesh.

Répondu le 13/08/2020
Gandhi
  • Secteur d'activité : Télécommunications
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
4

4
Publié le 16/05/2022

HoduCC is Full of Features

Avantages

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Inconvénients

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Réponse de HoduSoft

We're glad that you loved HoduCC's Product features. It will surely boost our product team to improve our existing product with new and advanced features that help businesses for better CX. Must appreciate your valuable feedback. Onwards and upwards!

Répondu le 30/05/2022

Catégories connexes