En savoir plus sur Ricochet

Ricochet Consignment Software est une solution de PDV (point de vente) basée sur le cloud et conçue pour les commerces de détail de consignation et d'occasion. Elle les aide à gérer leurs opérations commerciales quotidiennes, leurs interactions avec les clients et à traiter les transactions financières. Ricochet aide les utilisateurs à créer différentes répartitions de commissions et de frais d'articles. En se connectant, les consignataires peuvent vérifier l'état des stocks, les paiements en attente et l'historique du compte. Les utilisateurs peuvent effectuer des remises sur les articles et traiter les retours via le système. Les paramètres personnalisables prennent également en charge les remises automatiques et les expirations. Le module de contrôle de compte de Ricochet stocke les informations des consignataires et les articles de l'inventaire. Sa fonctionnalité de paiement permet de payer un ou plusieurs consignataires à la fois. En outre, Ricochet propose aux utilisateurs divers composants matériels qui s'intègrent à la solution, tels que des imprimantes d'étiquettes, des étiquettes DYMO, des imprimantes, des pistolets de balayage et autres, qui peuvent être achetés séparément sur le site web du produit. Les services sont proposés sur la base d'un abonnement mensuel comprenant une assistance par téléphone, par e-mail et une base de connaissances en ligne.
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Ricochet Logiciel - 1 - aperçu
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Ricochet - Prix

Ricochet n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Ricochet est disponible à partir de 99,00 $US/mois.

À partir de :
99,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Ricochet - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,8
Fonctionnalités
4,5
Simplicité
4,7
Support client
4,9
Alexandria
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/12/2019

Best software you'll use

Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier

Avantages

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

Inconvénients

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Réponse de Ricochet

Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage.

Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!

Répondu le 12/12/2019
Capri
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/12/2019

Everyone Loves Ricochet!

I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.

Avantages

We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!

Inconvénients

When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.

Réponse de Ricochet

Thanks for the 5-stars, Capri! We LOVE LOVE LOVE when our customers use the software to it's fullest! Glad to hear you use the tools in so many different situations, and that your consignors love it too.

Thanks for your feedback as well. Definitely noted!

Répondu le 12/12/2019
Stephanie
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
0
Simplicité
4
Support client
5

3
Publié le 13/11/2015

Easy to Use and Outstanding Customer Support

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.

Bart
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 21/11/2019

Rico Cosign Review

Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

Avantages

Ability to Organize Consignment Items.
Multiple updates
Sleek design

Inconvénients

Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)

Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)

There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.

In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)

Sometimes features I enjoyed in an old version were dropped in an update

I would like to see sales by hour of past days.

Sometimes glitchy (could be our computer)

Dawn
  • Secteur d'activité : Art/artisanat
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 20/12/2019

Very Functional Ricochet Consignment Software

We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

Avantages

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Inconvénients

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

Réponse de Ricochet

Building a comprehensive online support center was one of our largest endeavors last year. We're so, so glad it's working well for you. Thanks, Dawn!

Répondu le 23/12/2019

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