Ricochet

Avantages

It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.

Inconvénients

Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products.

Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker.

Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.

Alternatives envisagées 

Pourquoi passer à Ricochet

Avantages

This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory.
It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.

Inconvénients

I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.

Avantages

I'm trying to find something positive, with difficulty :-
We found it relatively easy to add inventory.
Having a bar code system is very nice, and simplifies the check out process.
Pulling sales data for monthly sales tax filing is easy.

Inconvénients

Nothing is intuitive, the website interface is messy and difficult to read even on a 18" screen.
Didn't integrate with our payment processor, required a workaround (entering card purchase as check and check as cash)
Being an antique store with consigners, some who were elderly who had great difficulty entering their inventory. One started deselecting sales tax - why? No idea. There is no way to shut their ability off. That was a headache.
There is no way to pull ALL data using DETAILED sales report, this has made yearly tax filing unnecessarily complicated and time consuming

Avantages

We began our consignment business with Ricochet and truly believe it played a huge part in our success and is a key to our continued growth.

Our team frequently comments on how easy it is to use the software. Many of us have had past experience with systems that were cumbersome and clunky; in comparison Ricochet has an interface that makes it easy to train new staff. Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors.

As we have grown, Ricochet has evolved along with us. The Ricochet team is constantly working on making the software better and adding features that give us the ability to do business more efficiently. It is important to us to be partnered with service providers who are always looking to enhance their services because it enables us to also always be improving.

Their customer support is exceptional. A team member is always readily available to assist and answer questions. We appreciate this level of service because it allows us to offer the same value to our customers and consignors.

Inconvénients

There are some features and capabilities we hope to see in the future.

Alternatives envisagées 

Pourquoi passer à Ricochet

Avantages

I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.

Inconvénients

There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!

Avantages

The personal one on one assistance & customer support is unmatchable. Everyone on the Ricochet software team is so genuinely nice & supportive whenever you need customer support. The support team is always available and has been there for me any time that I ever called for help. They help you with any issues within minutes.
I love that my consignors can view their accounts so easily & can do so with user-friendly technology. I have never once had a consignor unable to access their accounts or have any trouble using the software.
I have managed a consignment store in the past for five years & have now had my own shop for close to three years; so, I am very aware of the consignment business. I am so grateful to Ricochet for meeting all the needs & wants of a consignment shop owner. Thanks to Ricochet, my consignment business is so organized, safe, and user-friendly. I have loved this software since day one of using it & have never had to look elsewhere.

Inconvénients

Honestly, I really love everything about this software. Perhaps a few features can be perfected...but I know the team will get to any of those imperfections with the next update.

Avantages

I like the convenience and functionality, Having access to the software anywhere helps eliminate any errors or miscalculations.

Inconvénients

Cost and ease of use. As a small business owner, it's an investment to maintain. I new updates have helped with making it easier to use. However, there are a few areas of concern like searching.

Avantages

I love how easy it is to use and track my business. It has really streamlined processes for both me and my consignors. As a result, I have saved myself several hours of work each week. I can't recommend Ricochet enough!

Inconvénients

Some of the reporting isn't as intuitive as I would like but I can always get help when I need it and figure it out pretty quickly.

Alternatives envisagées 

Pourquoi choisir Ricochet 

Pourquoi passer à Ricochet

Avantages

WE LOVE LOVE THE COMPANY! ALWAYS THERE TO ANSWER QUESTIONS AND HELP. SO FRIENDLY AND PATIENT....EVERYONE IS AMAZING. WE WERE NEW TO ALL OF THIS AND THEY MADE THE TRANSITION SEAMLESS : ) HIGHLY RECOMMEND!!

Inconvénients

I CAN'T REALLY THINK OF ANYTHING I DON'T LIKE

Avantages

It was supposed to be the answer to our problems but it is the problem. You can't collect booth rent from the beginning. Just credit your consignors...

Inconvénients

Tech support knows nothing about their program and blames the glitches on quick books

Avantages

I love have it tracks every sale I have ever recorded from the item purchased to who purchased. For how much was made for store andfor the consigned all the way down to the tax collected!! Also the report feature...at the touch if a button you know weekly sales..monthly sales, how much netted, how much for each vendor...just amazing!

Inconvénients

That I am not able to quickly see what a consignor made for one year. It only has total of all sales and I have vendors who have been with me since I bought the store in 2017. This is very minor since I can easily add up sales.

Avantages

Easy to use, pretty self-explanatory. Customer service is always helpful and spot on. In the time we've used it, they've improved and updated the software pretty regularly. Looking forward to more integration with Quicken, as they've said would be coming. I would like full inventory integration. Overall, really good value for the money.

Inconvénients

A little glitchy on the rare occasion - sometimes it does not work as expected. But it is pretty rare. I know that it was originally designed for large item consignment (furniture) and they've improved the functionality for smaller item consignment, but there are still a few things that could be improved in that area.

Avantages

Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.

Inconvénients

There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.

Avantages

24/7 access to all the accounts
easy setup
multi vendor friendly
easy to navigate
excellent technical support

Inconvénients

the colors display. but not a deal breaker.

Avantages

Hands down best consignment software we have used.

Inconvénients

Not much.... I love it and all of my consignors.

Avantages

Everything. I love every single thing about this software. Ease of use would be #1

Inconvénients

Only that I didn’t buy it sooner! I haven’t found anything that I don’t like about it yet. There are some features that I don’t use (that I probably should be using) that I will implement in the future I’m sure.

Avantages

Ease of use and the ability to customize the way we need to use it. The software updates are amazing and appropriate for our use.

Inconvénients

The only "con" would be the inability to customize sales and inventory reports based on timeframes.

Avantages

The customer support is phenomenal. Response to questions is fast and the staff ALWAYS know the answer to my questions.

This software, is also easy to use and offers lots of ways to gather data and sort through data.

Inconvénients

It is missing just a couple features that I would like. For example, you can only look two pages ahead or behind when looking up products.

Avantages

It keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.

Inconvénients

I cannot put in the cost of an item after it has sold.

Avantages

* Ease of Use
* Intuitive
* As a vendor, entering inventory data is easy and intuitive
* As an admin, going in and correcting errors is fairly easy
* As a bookkeeper, pulling the reports I need to reconcile accounts is very helpful

Inconvénients

* Inability to pull a mass daily report summary - right now I can pull a daily summary for one day or I can pull a summary report that gives me totals for a period...but I cannot get a report that shows summary level data for each day in a period without pulling each report by day individually
* The ability to fully customize reports to pull the specific data that I need

Avantages

I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.

Inconvénients

The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.

Avantages

The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.

Inconvénients

I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.

Avantages

Perfect functionality for consignment and vendor base shops.

Inconvénients

Would like to be able to delete things rather than just archive.

Avantages

It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.

Inconvénients

It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.

Avantages

It is very easy to use. Excited to start selling online through Ricochet.

Inconvénients

Since the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.