En savoir plus sur Intercom
Intercom - Prix
Intercom n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de Intercom est disponible à partir de 38,00 $US/mois.
Produits similaires à Intercom
Intercom - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Highly recommended if you are looking for a tool that you can integrate with other sales and...
Avantages
Highly recommended for systems and tools integration. If you use other platforms that need lead and sales generation, this might be the one you are looking for.
Inconvénients
A little pricy compared to other solutions.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501-1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great tool with some improvements needed, but a great ally for support and sales
INtercom is very nice, their support, account managers super efficient.
At the same time it has points for improvement from what I've seen from competitors I still prefer the package offered by Intercom
Avantages
- Chatbots in code
- User-friendly when it comes to aesthetics
- Fast and efficient support
- It has a learning track which makes it easy for new developers
Inconvénients
- Data analysis within the platform is quite poor, which brings the need to cross-check with other tools
- Exporting data results in lack of standardization
- Lack of governance to access team settings like macros, for example
Alternatives envisagées
ZendeskPourquoi passer à Intercom
I was not in the decision making, I arrived at the company and Intercom was already a hired tool- Secteur d'activité : Exploitation minière et métaux
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Good entry into chat and support
Intercom was great! Good was to start out and decide what your business needs, I just wouldn't keep it once a business scales.
Avantages
Intercom is simple to use and set up, it is very user-friendly and uncomplicated. It provides and quick, easy and fairly affordable option to provide customer communication, service and sales communications.
Inconvénients
When scaling a business and moving into the realm of a more powerful CRM it didn't make sense to use Intercom anymore. There is syncing and integrations available for most platforms but software like Hubspot has the same capabilities as Intercom, in some cases more, and you get a full sync with a contact record.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good product let down by atrocious customer support and shady pricing practices
We've been with Intercom for a number of years and unfortunately the customer service in the last 18 months has been atrocious. It's not possible to call anybody... everything is done via chat, which would be fine if they responded in a timely fashion but often it takes weeks to respond and often they'll just go radio silent. The irony.
Whilst the product is very good, it will get VERY expensive VERY quickly once you start using the whole suite of products. Their constant changing of product names and pricing options is annoying to say the least, particularly when you come to use a feature that was previously within your package only to find it's been moved into a more expensive package and you need to upgrade to use it.
Oh, and then there's the annual auto-renew buried in the small print so if you decide to move away from Intercom which we have just decided to do, you'll probably be tied in for longer than you expect.
Avantages
The software to be fair is the best integrated product out there if you need live chat, knowledgebases, chatbots, outbound marketing etc., all in the same package. The range of features is VERY comprehensive.
Outbound campaigns are really nice as is the knowledgebase.
Inconvénients
Notifications for incoming chats are poor. If your support team are doing tasks other than sitting on Intercom all day it's easy to miss incoming chats.
The AI bots are more miss than hit in my experience when it comes to suggesting solutions and some of the bot responses are simply bewildering.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Intercome is up to something, but it's not there yet
In your everyday job, when you simply respond to incoming chats - Intercome is amazing. Once you want to do anything beyond that, it gets complicated, but not impossible. Also, their support is not really responsive, but you eventually get an answer from them.
Avantages
The live chat! It's working perfectly, it's easy to set up, and easy to use by both the customer and the support agent - one of the best options on the market for me.
Inconvénients
Everything besides the live chat - the knowledge base management has so little features and possibilities it hurt my soul everytime I needed to write an article :( Also, sending or receiving email is also quite a mess, it needs a little bit more work from Intercome.
Alternatives envisagées
ZendeskLogiciel antérieur
Help ScoutCatégories connexes
- Logiciels de génération de leads
- Logiciels de marketing automation
- Logiciels d'email marketing
- Logiciels de service client
- Logiciels de CRM pour banques
- Logiciels de CRM pour hôtels
- Logiciels de CRM pour casinos
- Logiciels de CRM pour assureurs
- Logiciels de CRM pour le secteur pharmaceutique
- Logiciels de CRM pour hypothèques
