Diligent HighBond

Avantages

This is one of the most powerful and versatile analytics software packages available. The built-in functions are relevant and effective. The ACL community and support provide literally thousands of scripts and other helps. The new features keep coming and are amazing, like the ACL Robotics (automation functions). We could not do what we do without this software. They have also provided hands-on service with implementation of new software packages.

Inconvénients

There is very little to not like about this software. Probably the most difficult thing to overcome was convincing our own IT group to allow the software access to our in-house databases. We had to provide overwhelming proof that the ACL software is read-only to the databases and does not overwrite or replace data or change the existing tables in any way.

Avantages

The product is quite easy to use the moment you define the best way to use it. And that's the real challenge according to me!! Choose the best flow takes time and this brainstorming activity is more often time consuming and under estimated.
There are always several configuration possibilities to achieve our client's goals. Depending its maturity, its licenses subscription and the time he has to allocate to the implementation phase.

Results is very often a part of the solution and thanks to Robots we can always manager tricky situations and propose workaround when needed.

Inconvénients

I think thaht there are too many clicks in Projects to get on the right page.
I also find that Contributor and Oversight user profiles are not very easy to understand...
Another comment in Results: when you want to apply a filter you need to click twice, not user friendly. Morover, it could be very useful to add computed field in Results rather than using a Robots for that. It could help clients to create better reporting without having ACL for Windows skills!

Avantages

Ease of managing large data and the ease of applying scripts compared to MS office.

Inconvénients

The history and the scripts are not easy to find and store.

Avantages

The best part of Highbond is that it is an intuitive platform that is easy to implement, learn, and use. Our implementation went very smoothly and was ready much faster than I expected. That allowed us to start learning how to navigate and create steps and attributes within the tool. The online training helped us get started quickly. Soon after the prototype was delivered, we were creating our tracking and steps for our audits. Our user group of 40+ auditors worldwide were able to use the platform with minimal training just because it was so intuitive. We are now working on various reports and other summaries to speed up our monthly reporting.

Inconvénients

The report writing feature is a little clunky and slow to generate reports. There could also be more easily placed custom fields. Once you learn the the logic behind the reporting fields and how they are grouped, it gets somewhat easier, but there are still some fields in the tool that cannot be pulled into reports.

Avantages

ACL, now Highbond, had been very easy to use from the get-go. The features that had been most impact for me as user were (1) the timesheet; (2) the automatic notifications/reminders to auditees (for requests/action items); and (3) the easily downloadable reports.

Inconvénients

This is something very minor and not really a feature that I like least, but something that needs to be fixed in the timesheet, particularly in the time report. I just noticed when I was try getting to get a time report, the days in the month, as reflected in the calendar, did not reflect the actual day and date. Example, right now, I'm looking at the calendar in time report and June 17, 2021 is reflected there as a Sunday.