GoToWebinar est un webinaire et un outil web conçu pour aider les entreprises de toutes tailles à gérer les conférences en ligne et à dialoguer avec les clients. La plateforme permet aux professionnels de générer des leads, de former leur équipe, de prendre en charge les clients ou d'informer les employés.
GoToWebinar offre des fonctionnalités de planification, d'engagement et de publication qui aident les organisations à héberger des évènements à grande échelle. Cet outil offre une multitude de fonctionnalités telles que des pages d'inscription personnalisées, la gestion d'évènements, des modèles de webinaires, le partage de vidéos, des sondages, la gestion de l'audience, etc. En outre, il est doté de capacités de marque blanche, qui permettent aux utilisateurs de personnaliser le contenu du webinaire à l'aide de logos, d'images et de couleurs personnalisés afin d'établir l'identité de la marque.
Grâce aux analytiques et au reporting, GoToWebinar permet aux gestionnaires de mieux connaître les performances des webinaires, les participants, les sujets tendance, les réponses aux questions, etc. Cette solution est disponible sous forme d'abonnements mensuels/annuels et l'assistance est assurée via le téléphone, les FAQ et d'autres moyens en ligne.
Yogendra G. Secteur: Services et technologies de l'information Nombre d'employés: 201-500 employés
This is a great software even for large organizations. We all love it.
1. Our company uses GotoWebinar for hosting quarterly update calls and all hands meetings
2. It is a slick application that has useful features such as muting or unmuting all or few.
3. Attendees can virtually raise hands in the app by pressing a button when they are muted by organizer and when they want to speak.
4. Users can send private messages to one another or can send group messages or broadcast messages to everyone.
5. It has screen sharing and Video camera option too.
6. It has lot of toll free and local numbers from almost all of the countries to dial in
7. Phone app is equally great to dial in and has a calling ability as well.
8. No need of hosting this software in local premises. It is available as a software service.
I have no complaints about this software.
Utilisateur vérifié Secteur: Services d'information Nombre d'employés: 201-500 employés
We use GoToWebinar to host educational sessions with our clients or leads. If you're an experienced user, the platform does everything you need it to do. It also integrates nicely with our email management platform and takes the burden off of manually managing registrations and confirmations.
All organizer controls are readily accessible when you host your event. Everything is located on the right hand column so you can toggle between boxes for whatever function is required. The newly designed dashboard makes it easier to see at a glance upcoming events. Creating an event is simple and integration with our email management system was seamless. The automatic confirmation emails that are sent to registrants are also one less thing we have to worry about during our webinar registration process.
When you first host your event, the controls can be intimidating. The boxes are piled on one another and it's not straightforward as to what each control does unless you've had prior experience running an event or reviewed their resources to understand how to operate everything. While the labels of the function provide some context, it would be helpful if a "?" hover option was available so users know what each feature does while you're in an event. Chatting during an event is also a concern. You'll have to be very careful to select who you want your message to go to.
Kat M. Secteur: Hôtellerie Nombre d'employés: 11-50 employés
user friendly, like the analytics and reporting
GoToWebinar has let us down time and time again when calling into the customer service line. We receive information that ends up being incorrect. Previous experiences include video recordings lot playing and recordings disappearing. The most recent and most upsetting, particularly in the times we are in, is with a webinar we hosted on the CARES Act yesterday (Wed). We had almost 1,500 registrants. My team called in on Monday to verify our package and limit we have available to specifically avoid people not being able to get into such an important webinar. We were told we had a limit of 5,000 attendees. That was specifically asked. We reassured our Board and Executive team with this info, which we trusted since it came straight from the source. Day of the webinar, we had a max of 501 and several hundred people were unable to join. Finally speaking with a friendly rep today I learned that we were misinformed by the GoToWebinar representative on Monday and that since it shows the max attendee number on the general pricing page online GoToWebinar chooses not to take responsibility. This is so disappointing how little care is shown, as mentioned, particularly in these times. Folks livelihoods are in the mix and all GoToWebinar can say is "Sorry, info is on our website". Where is customer service and trying to mitigate a situation? We will have to look elsewhere for another product as we cannot continue to support a company with so little regard for people in need of help.
Kate B. Secteur: Services financiers Nombre d'employés: 11-50 employés
It’s among the best webinar and virtual meeting software platforms. I recommend it and will keep using it unless another platform can do the same thing for a lower price.
GoToWebinar is easy to use from the get-go, the learning curve is very short. It makes setting up a webinar very simple and you can share events in a variety of ways. That makes it easy to get the word out about your events and it integrates nicely with other products, like Pardot and website platforms.
Sometimes it’s confusing to know what level of service you have, and it’s not always clear if a feature is included in your subscription or not. It would be nice if they took excluded features out (based on your service agreement) or made it clear what’s included in you subscription and what’s not when you’re setting up an event. We also have multiple people using a corporate account and the notifications get out of control sometimes.
Charlotte G. Secteur: Recrutement Nombre d'employés: 10 000+ employés
Overall this tool allows us to reach a greater audience with ease and we have had a lot of success with people logging in from home or at the office to tune in. I like the ease of use and the results we have had!
I think that the ability to use GoToWebinar both on and off network is great because we host weekly training sessions across the nation for people at home or at various companies. We haven't had any connection issues and the interface is intuitive and user friendly. Pulling reports on attendees or viewing how many people are registered are a breeze with the option to pull .csv or .xls. You can easily share screen, see the attendee view, add in polls, chat function for questions, etc. I like that all webinars are recorded and you can share them out afterwards. The ability to schedule/change/cancel reoccurring webinars is nice too! Easy to figure out without a user guide which is a plus!
When you pull reports for for attendees you aren't able to pull by parameters, it is just a set report. For example, we have a recorded webinar that we send out to people and weekly I need to view for new applicants - I would like to pull the report based on specific dates but I can only pull the report as is (a giant list of everyone that has ever viewed the webinar). For my purposes its only a minor inconvenience but more capability in this area could provide more insights.