En savoir plus sur FluentStream

FluentStream is a business phone solution designed for companies of all sizes. It offers call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based and on-premise deployment options. The auto-attendant functionality within FluentStream allows users to record call greeting messages and play it for the callers. This feature works as a virtual receptionist and directs calls directly to the information, team or individual, as per their request. The conference bridge functionality of the software comes with a virtual meeting room in which any number of users can call in and join meetings. Users can also record their meetings and customer calls and use it for call training, reference and quality assessment. The reporting functionality of the software features automated scheduling functionality, which enables users to create and send customized reports via email. It is available on a per user per month subscription basis.
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Vidéo de FluentStream
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FluentStream - Prix

FluentStream n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de FluentStream est disponible à partir de 20,00 $US/mois.

À partir de :
20,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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FluentStream - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,6
Fonctionnalités
4,4
Simplicité
4,5
Support client
4,8
Jessica
  • Secteur d'activité : Relations publiques et communications
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 22/01/2019

Couldn't ask for better customer service!

Any issue I may have, or need assistance with customer service agents are friendly, helpful and hands on. At first I was skeptical suing a phone company that is not located in my back yard, however remote access is a wonder and gets the issues taken care of, almost immediately. The technology is advanced but easy to use, couldn't ask for more.

Avantages

I love the user friendly platform, very "dummy proof" for those of us that aren't as technologically inclined. I also the love the Fluentcloud mobile app that allows me to access my extension while I am out of the office.

Inconvénients

I would not say there is anything I don't like, in most cases it is my lack of knowledge on how to navigate the software.However anytime I contact the customer service team they are ready and willing to walk me through these processes through instruction and education.

John
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 10/06/2020

An upstart VOIP provider that will give the big names a run for their money!!!

It's been world-class amazing from the sales process, to onboarding, to daily use.

Avantages

The software is fairly straightforward like most VOIP systems. It may not be as flashy as Vonage, RingCentral or 8x8, but it's a great cost, and the customer support team has been AMAZING for both selection, implementation and ongoing use.

Inconvénients

Nothing really. Some things are a little harder to find compared to the bigger systems because they're a new vendor. But they're constantly upgrading and making the system easier and easier to use.

Kariann
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
5

3
Publié le 09/08/2019

Up's and Downs

Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed. Even if you feel extra needy. They never let on that they aren't happy to help. [SENSITIVE CONTENT HIDDEN] is especially patient with our nit pickyness.

Avantages

I really like that it's user friendly and easy to learn. It really helps that it allows us to have many phone lines. Also the online faxing feature and text feature are helpful. Their support team is awesome and there for you 24/7 and don't sound annoyed when you call back multiple times.

Inconvénients

There were some quirks to work out to get it to work smoothly with our business. We don't like that there isn't a contact list for the fax machine feature and that you can only text 180 characters. The no contact list for the fax slows us down in having to find fax numbers every time. The text feature really limits what we can text clients. We had to get really creative in our wording to keep it within the limit.

Alternatives envisagées 

Nextiva

Pourquoi choisir FluentStream 

We were limited with 2 phone lines and a growing business. Clients were upset that they couldn't get through to us. Also, every time it rained or snowed our phones and internet went down.

Pourquoi passer à FluentStream

They were a cheaper alternative and didn't make you sign a 3 year contract.
Utilisateur vérifié
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 23/08/2019

Great VOIP Company!

Very good

Avantages

Its feature packed. Everything I need in a program it offers & its priced right

Inconvénients

Very little. Maybe they just need to make it a bit easier to find recorded conversations

Alternatives envisagées 

RingCentral MVP

Pourquoi choisir FluentStream 

Terrible support.

Logiciel antérieur 

RingCentral MVP

Pourquoi passer à FluentStream

I liked the people & the the support has been outstanding. AND they speak english. LOL
Utilisateur vérifié
  • Secteur d'activité : Services juridiques
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

4
Publié le 08/12/2017

High quality VOIP phone service, very helpful customer service; so-so portable service.

High quality VOIP service, ability to make and receive calls when away from my office.

Avantages

I am impressed with the quality of phone service (clarity, very few dropped calls). When using a VOIP service, this is my top priority. I also regularly make international calls, and the rates are very competitive. The ability to take my number with me and make calls on the go from my computer is helpful - but see cons.

Inconvénients

Using my computer as my phone (with a cell phone headset), the reception, particularly by the other party of my voice) is spotty and deteriorates over the span of a call, particularly a longer one. The integration with GSuite, including the use of the address book, leaves too much to be desired. The user interface is not intuitive and deserves an upgrade.

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