Onfleet

Avantages

The platform is easy to use, very responsive, has a well-built API which allows you to get your information in and out of the platform. Everything is lightning quick when you make changes they reflects across all dispatchers and all drivers instantly.

Inconvénients

Overall not many, however if I had to pick something, I would say allowing a bit more organization tasks and better segmentation of communication to customers.

Avantages

- It comes with driver apps for Android and iOS out of the box
- Setup was quick and easy
- SMS and live notifications very well integrated
- Easy to use dispatch UI and drag and drop options
- Transparent pricing
- Amazing feature of multi brand support (especially when you scale)

Inconvénients

- Not the best for food delivery or on demand delivery services and there is no way to broadcast tasks and drivers to pick up tasks (Currently in beta but featureless)
- Allows communication between drivers , caused us potential trouble of drivers ganging against us
- No driver management of driver pay integrations
- Route optimization is made for truck or warehouse deliveries and not like on-demand deliveries, Eg.If you need 50 drops from one pick up location it takes a lot of workarounds to optimize
- Few downtimes of software when the entire communication went down since they were using twilio, sometimes route optimizations had issues

Alternatives envisagées 

Pourquoi passer à Onfleet

Avantages

I hate how this company reduces features and raised prices

Inconvénients

The account manager only hits you up to raise prices on you

Avantages

I absolutely love the simplicity that this platform provides. Optimized routing and the option to see where our fleet/drivers are in real time.
The last feature that is very helpful is the eta text message.

Inconvénients

I liked the price point least, along with the way the scheduling auto-sets. It seems like it's a little redundant but it definitely still gets the job done.

Avantages

The software has been reliable and just works. Delivery is a key part of our business and this software definitely helps us co-ordinate well with the drivers along with giving customers the opportunity to track their food.

Inconvénients

The time estimates are too pessimistic and overshoot actual driving times by at least 50%.

Alternatives envisagées 

Pourquoi passer à Onfleet

Avantages

Onfleet is a modern product, it has world-class UX and an API that rivals Stripe's for completeness, up-time, ease of integration, and capability. They have serious technical chops. Too many logistics platforms are overly focused on specific verticals and back-office use cases, Onfleet has a product that is adaptable to diverse industries and, with their technical capability, it can be integrated seamlessly into complex products. Onfleet delivers.

Inconvénients

There are many features I would add to the platform, although they have correctly aimed at a "less is more" approach for wider usability and product focus. My biggest gripe is the lack of a mobile-native dashboard, as they have a responsive web UI instead. This is mitigated somewhat by the programmability of the platform. I also would love if the driver tracking were mobile-native as well, it is presently also hosted in a response web UI. These are minor issues compared to the total value they deliver.

Avantages

Onfleet's set up and onboarding is incredibly simple.Unified dashboard is great, and provides ease of use.Integration with our Point of Sale (Dutchie) works, but leaves much room for improvement.Support from [sensitive content hidden] is great when needed

Inconvénients

I cannot save vehicles to a location, this makes assigning different vehicles a pain.Route optimization will not allow us to adequately bulk optimize all tasks for our windows, we had to create zones without butting boundaries to help achieve this but my team still prefers to hand build smaller routes. There has to be a better solution.Route history, showing estimated completion vs actual, along with mileage Inability to route back to store without using a task

Avantages

Onfleet is extremely user-friendly for all involved, from the Admin, dispatchers, and drivers, the software keeps up with large volume. The ability to customize the Driver, Team, and customer experience.

Inconvénients

My only issue is that things that should be commonplace are considered extra add-ons which can increase your price.

Avantages

The integration with Onfleet is very easy and the documentation is very well laid out to do so. The feature set is quite large, and Onfleet solves for most of the our use-cases. The Customer Success and Support teams are exceptional, making it a breeze to resolve any issues!

Inconvénients

The dashboard requires some training to get user's accustomed to it, and it would have been more helpful were it more customizable.

Avantages

Things we like most: Ease of use and functionality

Inconvénients

Too much money for the amount we use it

Avantages

that it is a live tracker and accecable via the driver app with so much extra features

Inconvénients

the optimisation could be better as sometimes the routes are not best and a nice idea is to change driver routes so that they don't do the same route always.

Avantages

I don't have much to say other than we couldn't operate without it (at least not at our current capacity)

Inconvénients

The lag within the app, aside from that it's excellent

Avantages

Easy to find the address to make delivery including GPS in the app. Able to track how long for each delivery and how long to finish all the tasks. Able to locate where the delivery drivers for late pick up. Able to see how many miles for delivery every day.

Inconvénients

Sometimes the phone icon on the app doesn't work collect as the phone number suppose to call..

Avantages

The core functionality of Onfleet, that is the ability to dynamically generate and optimize routes, is a difficult to understate. While route pre-planning is super helpful, saving hours (days?) on a manual process, the ability to add stops dynamically while a driver is en route has been a game-changer for us. From there, it has a modern interface with plenty of data analytics that have helped us to plan ahead in ways that would have been impossible with other solutions.

Inconvénients

There are a couple of small usability decisions that might be counterintuitive for a beginner user, but those are more than made up for by an extensive help resource guide.

Avantages

Easy to use and it's super user friendly

Inconvénients

Sometimes glitches with Treez software so it sends our drivers to the wrong place

Avantages

Easy to use software, live updates and tracking beneficial to staff and customers

Inconvénients

The price point feels a little bit too high since the last increase

Avantages

Easy to set up, easy to use. Provides a great range of functionality in an elegant design

Inconvénients

Adding drivers and assigning to teams can be a lengthy process

Avantages

- Easy to set up, easy to use
- Quick to scale
- All features needed
- Easy to integrate

Inconvénients

- Not able to customise delivery processes

Avantages

I like very much the API intégration. Its easy to use

Inconvénients

I don’t like the fact that we can’t let thé drivers auto assign themself task

Avantages

Easy to use. Simple to set-up. Very nice UI.

Inconvénients

The dragging of tasks from unassigned, the blue line, very hard sometimes to align up in the spot that's intended.

Avantages

keep tracking all shipping
perfect for everyone at work

Inconvénients

I like everything about it
im please by this progam

Avantages

It's very easy-practical to follow up and navigate while on site or in the app.

Inconvénients

That our driver or the driver suddenly can get losted, due that we lose vision or site of him. In other words, the green blinking circle, it suddenly turns off, not because the driver turned off his on duty status. We are very worry that we can loose clients if we face again the block out mentioned before. Thanks that we could see we got a sales in our account we could respond.

Avantages

Geospatial mapping, drag and drop to re-order tasks, in-app messaging between drivers and dispatch, in-app signatures between drivers and recipients

Inconvénients

I did not have access to reporting functions - but it would be great to have assistance with developing fields for data points and then translating them into reports...

I also had trouble dispatching from my cell phone, so a simplified app version to assign drivers to tasks and then be able to reorder them from iphone using drag and drop could be useful down the line.

Avantages

The simplicity of the UI makes it easy to find items and teach new users.

Inconvénients

The speed once volume is added is borderline unusable.