Novi AMS

Since using Novi, we are way more confident in the data we pull. Monthly membership reports use to be my least favorite thing to do, now its a piece of cake thanks to Novi!

Avantages

First, our website looks great! As for the program itself, we are able to get most of the information needed when it comes to monthly reporting to the board. This was the main reason for switching.

Inconvénients

I'm assuming, because it's new there are a few bugs that have to be worked out, but they are great at helping out. Overall, my least favorite was the data import when you first start. It was very tedious and time consuming.

The biggest problem solved for me was online registration for our meetings. Prior to Novi I manually registered our members, sometimes this could be for 300 people. I now have more time for other duties.
Everyone from the start at implementation through months afterwards has been very helpful. They really listen to your problems and offer ideas very quickly. If you have a suggestions for streamline something, they really do listen and sometimes they implement the idea. They area always open to ideas to make everything work more efficiently. Every is so helpful, no matter how small the issue.

Avantages

I really like that Novi & QBO work together, this saves me time with posting payments, creating invoices & running reports, registrations for our meetings. Instead of multiple programs having to be merged together, all of the information is in one place. The Events module is also a great time saver for me. Our members can finally register online for our meetings very easily. They really like the ease of paying invoices online too. I also like the ability to have more than one window open while working in Novi, so easy to copy and paste from one page to another. I like they way they explain why something is not a good idea, instead of just say no, that won't work.

Inconvénients

One thing I really do not like is the Guest function. I have members register for our meeting as a Guest even though they are in the database, most of the time they don't even try to log in, which is frustrating for me. I cannot merge these two records when this happens. Yes, some people need to register as Guest, but the majorities are our members are in the database. It would be nice to have a way to merge these records.

We are a small association with very limited time and resources. This software has truly cut down on some repetitive tasks I was having to do previously, and now I have more time to get to things I may have not been able to in the past. It's easy to use, the training was thorough, and I like that it integrates with Quickbooks online.

Avantages

I can easily access the information I need about my association simply. I like the interface. I love that it connects with Quickbooks and that I can easily copy/paste past events to get them set up quickly. It seems pretty intuitive to me. I also like that there are easy-to-access help articles and the response time when you have a question is fast.

Inconvénients

Some aspects of the ECommerce could be better improved to tie in with events. Generating reports can be a bit time consuming because of the amount of data that is available; it can be overwhelming to try to find the exact field you're looking for.

Overall, our experience with NOVI has been exceptional! From start to continued usage, we are so glad we made the switch. We have more and more members joining online through our awesome new website that is so easily navigated.

Avantages

We mostly like the ease of operation, the one stop simple entry and how the information automatically populates to Quickbooks Online and Constant Contact.

Inconvénients

Usually it is human error when we find something that needs to be corrected, but we have been able to correct any keyboarding errors quickly. The support staff is awesome and always responds very quickly to any questions we might have to help us out of a problem.

Exceptional. I was able to significantly reallocate staff resources to new projects and member benefits with the time we have saved thanks to novi. Having used two other AMS providers I can tell you novi is head and shoulders above the rest! You won't regret working with them!

Avantages

We were one of the first to use noviAMS and even early on it was an exceptional service, and major upgrade from our previous providers. As the CEO one of the things I love most about novi is how seamlessly it works with our accounting software (QuickBooks) and how clean our books are as a result. Our audits went from a week long process to less than two days. And, that's not even the sexy part of this AMS. The software is so robust that the functionality is nearly unlimited and the aesthetic is amazing. More importantly, it is intuitive and easy to use for my team and especially our members. We went from having roughly 100-200 members creating logins for the site to well into the thousands. In fact, now all of our sister affiliates within the state (100% of them) are using novi as well!

Inconvénients

No software is perfect, but it is really hard for me to identify too many flaws. They are super responsive to bugs (and even most of those turn out to be something we did). ;-)