En savoir plus sur BigChange

BigChange est une solution cloud de planification qui aide les entreprises de toutes tailles à gérer leurs effectifs et à suivre leurs travaux. Ses principales fonctionnalités sont le suivi des véhicules, la réservation des clients, le CRM (Customer Relationship Management), la gestion des ressources et les notifications en temps réel. Le système comprend une application mobile qui permet aux clients d'effectuer des réservations en ligne pour les services. De plus, les responsables peuvent utiliser ce système pour gérer les appels des clients, envoyer des messages, gérer un parc de véhicules et préparer des rapports. Le suivi des véhicules permet aux utilisateurs de surveiller les journaux des conducteurs et de suivre les dépenses. BigChange permet aux équipes de synchroniser les données entre le back-office et le personnel en intervention et d'enregistrer les heures facturables. Sa fonctionnalité de gestion de la relation client aide les membres de l'équipe à stocker les données des clients et à les aider lors de la détermination du prix des contrats, des travaux, de la main-d'œuvre et des pièces. BigChange est disponible sous forme d'un abonnement mensuel et l'assistance est assurée par téléphone et par e-mail.
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Vidéo de BigChange
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BigChange Logiciel - 3 - aperçu
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BigChange - Prix

BigChange n'est pas disponible en version gratuite et ne propose pas d'essai gratuit. La version payante de BigChange est disponible à partir de 64,95 €/mois.

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BigChange - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,5
Simplicité
4,5
Support client
4,5
5 avis sur 154 Afficher tous les avis
Colin N.
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/07/2020

Working with Big Change

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Avantages

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Inconvénients

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Réponse de BigChange

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.

Répondu le 05/11/2020
Jordan W.
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 23/10/2019

Big Change Revolutionised My Business

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Avantages

The facility to invoice live and make cash flow through the business improve.

Inconvénients

The schedule does not have dynamic scheduling

Alternatives envisagées 

WorkflowMax, Commusoft et JobLogic

Pourquoi choisir BigChange 

How they promised they would adapt to suit my requirements, they did deliver!

Logiciel antérieur 

JobLogic

Pourquoi passer à BigChange

Same as above!

Réponse de BigChange

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

Répondu le 28/10/2019
Utilisateur vérifié
  • Secteur d'activité: Énergies renouvelables et environnement
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1
Publié le 06/01/2022

Big fraud

Dreadful

Avantages

Nothing - I would not like to recommend any positives.

Inconvénients

Big Change bullied me into the contract when I refused to sign following a meeting on the day after I buried my daughter.

I then informed them I was no longer interested after establishing the product had been misleadingly sold.

Their response was to go legal and demanded over £15,000 with zero empathy.

I would not recommend this service due to a variety of issues.

Stacey D.
  • Secteur d'activité: Automatisation industrielle
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 26/10/2021

Whole business can now function as one

Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful

Avantages

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team.
The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

Inconvénients

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

Alternatives envisagées 

Point of Rental Software

Pourquoi choisir BigChange 

Cloud based Full team access Reliability Ease of use

Logiciel antérieur 

Protean

Pourquoi passer à BigChange

Better fit for business needs
Mike C.
  • Secteur d'activité: Jeux d’argent et casinos
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 17/09/2019

A complete solution

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Avantages

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Inconvénients

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Alternatives envisagées 

Jobber et Synchroteam

Pourquoi passer à BigChange

Big Change offered a more polished solution that was better suited to integrate in to my business.

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