En savoir plus sur CallHippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings. CallHippo offers Activity Feed that lets users access caller name, call status, total call duration, department and more. Primary features of CallHippo include productivity tracker, sales script designing, call recording samples and call analysis. Additionally, the platform lets users filter call logs by applying filters such as call type, specific time period, incoming calls or outgoing calls. CallHippo integrates with Zapier, Zoho, Zendesk, Slack, HubSpot, Intercom, Groove, Freshdesk and Pipedrive. Pricing of the product is based on per month, per user basis and support is extended via email, phone, live chat and documentation.
CallHippo Logiciel - 1
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CallHippo Logiciel - 1 - aperçu
CallHippo Logiciel - 2 - aperçu
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CallHippo - Prix

CallHippo est disponible en version gratuite. La version payante de CallHippo est disponible à partir de 20,00 $US/mois.

À partir de :
20,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Non

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CallHippo - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,0
Fonctionnalités
4,2
Simplicité
4,3
Support client
4,5
Rudy
  • Secteur d'activité : Formation professionnelle et coaching
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
4
Simplicité
4
Support client
5

3
Publié le 21/02/2022

Pas adapté au marché FR

L'expérience aurait pu être géniale, la technologie et l'ux sont top. Le seul problème c'est leur offre inadaptée au marché francophone et ces minutes payées 30x le prix annoncé. Le problème c'est qu'on s'en rend compte seulement APRES avoir payé les positions. Compte tenu cela je leur ai demandé un remboursement qu'ils ont refusé.

Avantages

Service Client, réponse immédiate avec une super prise en charge

Inconvénients

Le pricing inadapté au marché français on vous annonce 0.02/minute et on se retrouve avec du 0.60/minutes soit 30x le prix annoncé sachant que vous devez d'abord acheter les positions (j'en avais prit 3 pour commencer heureusement) PUIS après il vous font acheter des crédits.

Alternatives envisagées 

Kavkom et Ringover

Pourquoi passer à CallHippo

Parce que le réseaux de aircall est défaillant depuis plusieurs jours et qu'ils n'arrivaient pas à apporter une solution.

Réponse de CallHippo

Hi Rudy, Really apologize for the inconvenience. Can you please send us a mail at to [email protected] and cc to [email protected], we will look into your concern to resolve the issue.

Répondu le 24/03/2022
Nancy
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 01/11/2022

New User, Happy So Far

I am able to record my calls now, and although I chose to purchase a new CRM along with it, I can also integrate and log those calls to clients accordingly. Overall, I'm happy with the system. I will specifically name two reps that helped me with my transition and navigation of the system, [SENSITIVE CONTENT]. Both were very patient with me and quick to respond to my inquiries. I even gave Vishali's email to a colleague and she helped him quickly, too. Customer service is very important, and I really like that I'm able to reach out to them directly if necessary.

Avantages

My industry now requires calls to be recorded and retained for 10 years, so I had to find a program that would work but was also affordable. This seems like it will work very well for me, now and hopefully, in the future.

Inconvénients

There are a lot of features that I do not use and I find it a little overwhelming when I open the page, but I'm still learning the system. I think the differences in the 2 call systems choices to purchase, Pro or Ultmate, could be explained a little better, especially pertaining to Call System, which I did not need. I almost purchased the wrong plan and only discovered it by accident because I asked a question.

Alternatives envisagées 

Intulse

Pourquoi passer à CallHippo

Price
Susan
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 03/11/2022

Support on new set up

So far so good

Avantages

Easy to use - [SENSITIVE CONTENT] was of great help with my questions and was fast to resolve.

Inconvénients

Haven't seen it yet, easy to use. Support team is so helpful [SENSITIVE CONTENT] was very helpful on 2nd Nov.

Amit
  • Secteur d'activité : Gestion d'organisme à but non lucratif
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 04/02/2021

Excellent Sales and Support Team, But could use a few more features and integrations.

Overall I am more satisfied here than, dial pad, phone.com and cloud.io.
Even Zendesk support wasn't that great and don't even get me started on Zoom phone setup. What a nightmare compared to yours.

You guys are onto something, don't lose your excellent support and sales strategy.

Avantages

Ease of use, and how quickly I could implement my setup.
Moreover the quick and friendly sales and support team.
[SENSITIVE CONTENT HIDDEN] from Support were just wonderful people to work with.

Inconvénients

It would have been great if we can implement a team chat plugging for my website right through here like it is with zoom and zendesk, but for now, I think you have some room to grow on your product interface development and integration to implement for the future, which is pivotal for your company.

Alternatives envisagées 

RingCentral MVP, Zoom Phone et Nextiva

Pourquoi choisir CallHippo 

Lack of support and quick response from their customer service team. these days I don't have time to wait for someone to call me back the next day on a ticket or even 2 hours from now. Times have changed and I don't think they realize this.

Logiciel antérieur 

Dialpad, Zoom Phone, Phone.com et Zendesk Suite

Pourquoi passer à CallHippo

Your support, [SENSITIVE CONTENT HIDDEN] quick response and willingness to explain everything over a quick screen share was enough for me to get started with this solutions. and Today, [SENSITIVE CONTENT HIDDEN] quick responses and answers were enough for me to know that I will stick around for a bit longer. :) Happy Customer today.
Aaron
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 31/12/2020

Thank you so much [SENSITIVE CONTENT HIDDEN], phenomenal Customer Service!

Incredible rate, quality, customer support, everyone goes above and beyond the call of duty to make sure that their customers are well taken care of and it is something that is noticible from the very first moment you sign on with a customer service rep. As someone who works in I.T. and handles situations like these on a daily basis I can appreciate just how much work goes into the service they provide to their customers, and this speaks volumes. The time I spent with my customer service rep. [SENSITIVE CONTENT HIDDEN] there were many moments where the conversation could have ended with my issue left unresolved, but [SENSITIVE CONTENT HIDDEN] was patient and strategically helped me find a solution to the issue I was having. Individuals like this are a HUGE asset to a company, and with individuals like [SENSITIVE CONTENT HIDDEN] on the team I have no doubt that the future is very bright for CallHippo.

Avantages

Provides all the features that would need and then some. There are lots of services to choose from but no matter which service you choose having reliable customer service is critical to making it all work.

Inconvénients

The only thing I can think of is the robot voice for the voicemail technology could probably be upgraded. But they also allow you to upload your own pre-recorded audio file which works perfectly for me so it wasn't really an issue at all.

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