En savoir plus sur CallTrackingMetrics

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using intelligent analytics to monitor the quality of conversations. CallTrackingMetrics' key features include call tracking, call management, online forms, secure communications, reporting, conversation analytics, contact centers, agency tools, apps and messaging. The platform provides reports such as call center agent performance reports and agency performance reports. CallTrackingMetrics integrates with applications such as Acquisio, Google Analytics, Google Marketing Suite, Facebook, Stripe, Flowdock, Desk, WordPress and Salesforce. The product is available on a monthly subscription basis, and support is extended via phone, email, live chat and an online help desk.
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CallTrackingMetrics - Prix

CallTrackingMetrics n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de CallTrackingMetrics est disponible à partir de 39,00 $US/mois.

À partir de :
39,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Afficher toutes les alternatives

CallTrackingMetrics - Avis

Note globale

4,6
( 101 avis )
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,6
Simplicité
4,4
Support client
4,5
5 avis sur 101 Afficher tous les avis
Robert
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
3
Support client
5
5
Publié le 25/09/2020

Goodbye physical phone! Hello soft phone!

Avantages

I can access it from anywhere, my home computer, my smartphone and it records all my calls so when I'm driving I can gather customer info and call them back after putting their info in my CRM.

Inconvénients

It's highly customizable so that means it can be quite complicated in it's settings. But that's just a natural cause of it being very customizable, you have to invest some time to understand it.

Utilisateur vérifié
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5
4
Publié le 17/03/2021

Easy Alternative to Call Rail

It has been good.

Avantages

Easier to deploy than call rail. Give them a call or chat with them for a program to fit your budget or agency. Simple for a small business or a smaller agency.

Inconvénients

Not as technical as CallRail. There are fewer selections on placement and connection.

Alternatives envisagées 

CallRail et Google Voice

Pourquoi choisir CallTrackingMetrics 

I actually use them both depending on the client. If a client requires HIPAA or something more technical I use Call Rail. However if it’s a small local business then Call Tracking Metrics is suitable.

Logiciel antérieur 

CallRail

Réponse de CallTrackingMetrics

Thank you so much for the review! It is always helpful to hear how we measure up to our competitors.

Répondu le 09/04/2021
Meira
  • Secteur d'activité : Bijoux et produits de luxe
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
2
1
Publié le 04/05/2022

Choose Another Call Tracking Company

Avantages

If it would work, it would be useful in measuring offline conversions.

Inconvénients

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

Alternatives envisagées 

CallRail

Pourquoi passer à CallTrackingMetrics

We had been with them for years and wanted to try and maintain the current integration.
John
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5
5
Publié le 24/08/2020

Everything I was Looking For!

Avantages

For my business purposes, CallTrackingMetrics provides all of the marketing elements into one platform. I enjoy the Geo-Routing, tracking, and how we can integrate the software for many of our clients.

Inconvénients

Not too many, I am a slow learner and often I need to call Customer Service,

Réponse de CallTrackingMetrics

Thanks for the awesome review, John!

Répondu le 26/08/2020
Armando
  • Secteur d'activité : Cabinet d'avocats
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5
5
Publié le 19/09/2022

Happy trooper

CTM has been a total gamechanger for our business, from the capability to measure different sources to the extensive reports we can pull, CTM is simply a ''must have''

Avantages

Tracking Sources, Dimension Reports, Recordings and Queues, all these features and how detailed they are help in great measure to achieve our production and marketing goals

Inconvénients

No cons for now. CTM has offered a very smooth transition and work flow for us.

Alternatives envisagées 

Twilio

Logiciel antérieur 

Nextiva
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