A1 Tracker

Avantages

We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget.
We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance.

Inconvénients

Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask.

Avantages

A1 listen to what you need and work towards providing that. The A1 team ([sensitive content hidden]
) worked closely with BCB to help us move from having concepts to having clear ideas on what it was that BCB actually needed to succeed. A1 have continually provided excellent service in the almost 3 years I have had the pleasure to work with them. The A1 team feel like they want BCB to succeed first and foremost. I can't speak highly enough of the A1 team.

Inconvénients

There are no cons. If you are reading this and want to find a software partner - go with A1, you genuinely won't regret it.

Avantages

I am a Risk Manager & Senior Investigator for my company. My company employs over five thousand employees throughout the United States. We have been utilizing A1’s software for a little over three years and I can honestly say this software is amazing. As a Risk Manager / Senior Investigator, I need a dependable report software to document my investigations and workers compensation claims. The A1 program is easy to use, and it also compiles important data that can be imported to stats. [sensitive content hidden] and his team are always available to assist with training and modifying the fields. A1’s team has always been available if my company wanted to modify a field or needed to train a new employee on how to use the A1 program.

Inconvénients

The product is great, at the moment I cannot think of any improvements.

Avantages

The simplicity of it made it easy to learn and use!

Inconvénients

The settings side of the program could be a little more intuitive.

Avantages

Ease of us, Customer Service, Data collection and reporting.

Inconvénients

No cons at all with A1 Tracker, great system.

Alternatives envisagées 

Pourquoi passer à A1 Tracker

Avantages

A1 provides the insight required to track, access and execute next steps when dealing with customer warranty claims, it offers a comprehensive overview of the product a customer has registered along with the components for the product. at a glance warranty information and so much more.

Inconvénients

Difficulty navigating through the system, there are no que's or hints that would assist a first time user or even an intermediate user, more information needs to be provided and an example offered to aid the novice user. Even better would be an instructed on line course that offered explanations for each section and feature. The more we empower the user, the better experience is had.

Avantages

Sandbox design and endless customization is where A1 truly shines. While we may not be the primary demographic for A1, they still worked with us to satisfy all of the needs of our business.

Inconvénients

I think Data Import/Export could be improved. Our biggest issue is going over a data limit and needing to purge data manually instead of an integrated system to archive after a certain amount of years.

Avantages

Ease of use, ability to customize screens and data elements

Inconvénients

I had no issues with anything offered by A1

Avantages

A1 is an easy system to use with good basic functions. It gets the job done at a reasonable price point. Its interface is customizable and can be created in the users eye.

Inconvénients

While it has some deeper functionality they are not all seamless and many require some degree of settlement if they want to be used as they are generally static and not fully customizable. If changes are sought later as you realize some functions or options being used are not necessary or not set up in an ideal manner, it is not the easiest to change and re-integrate.

Avantages

The software meets our company needs for tracking auto, property claims and certificates of insurance. I am not a tech savvy person, and I find it fairly easy to navigate through. They have the best customer service team. They are always there to help with questions and issues. They take their time in assisting when there is a problem. They truly care that their customers are happy.

Inconvénients

I do not have any complaints or dislikes about the company. I am very happy with their software.

Avantages

I really enjoy the features and organization that A1 provides its users.

Inconvénients

There is nothing that I dislike about A1.

Avantages

It's easiness is the most beneficial to my team.

Inconvénients

Making changes to settings is difficult for me however I am not always technology savvy.

Avantages

the flow setting up claims. easy to understand

Inconvénients

nothing. it was straight forward. easy to understand and set up.

Avantages

The most that I like to A1 Tracker was the improvement the process to recovery of damages in my company. The integration of members of team in one software to make easier the recovery process.

Inconvénients

A1 Tracker needs to consider integrating in the team a bilingual person ( spanish and english). In the proposal incorporate a schedule (time for delivery) of work-process for the implementation the new software.

Avantages

Easy to use, great navigating, lot of options

Inconvénients

sometime its slows down and freezes but maybe a computer issue on our end

Avantages

Very user friendly, easy to navigate, very clear and concise.

Inconvénients

Was quite pleased with the Tracker, no improvements to mention at this time.

Avantages

it is user friendly, the environment has little error

Inconvénients

The claim number should be on the notes page

Avantages

The website is very easy to use and navigate through the category headings.

Inconvénients

The only tip I find it can be a little slow. Might be on our end with our internet service.

Avantages

The ability to modify our current program without making contact with A1. The flexibility is unsurpassed compared to other programs. The attention detail and work arounds help mold this program to our specific needs. The knowledgeable team and staff work with us to collaborate on creating new product within the program. Customer Service is top-notch. Questions and issues are resolved in a timely fashion, sometimes quicker than expected. While meeting expectations are always a bonus, A1’s staff always exceeds our expectations and a regular basis

Inconvénients

There was a lot of data to import; sifting through all of the data to import and organizing that was time consuming. Additionally, we invest the time up front into understanding our short and long term business needs to collaborate with A1 on how to best “structure” the system. Because A1 Tracker is so customizable, there are lots of decisions to make for a business owner to optimize for users and for the business needs.

Avantages

This software is very user friendly, there is no guessing at where information "might" be. The dashboads are clear and can be customized for anyone in the organization. The quick batch update feature took hours off my data entry time.

Inconvénients

I would like to see a save feature where an entire record could be updated and saved vs. saving each section of the record as this happens in some of the modules within our tracker.

Avantages

I oversee product warranty claims for around 250 dealers, who are responsible for handling customer guarantee repairs and product registrations. A1 Enterprise was our software of choice because our warranty, product registration, and RMA process is chalk-full of complex business rules which requires automation. Our products and guarantee process are complex, due to each product having many associated parts and sub-assemblies, where each can have various warranty coverage types and limits.
A1 Enterprise also provided an interface to our ERP accounting software, which gives us more control over how our products and claim costs approvals flow between the two systems. This interface reduced burden on me and our accounting department. We have collaborated continuously with the team at A1 to clearly define our business requirements to ensure we get what we need, and the team at A1 invests their time to thoroughly understand our business needs.
Pros: The team at A1 is very competent with their technology and our requirements. They know how to present solutions to complex business needs, and are very responsive to changes and support requests. Additionally, A1 Tracker as a software is rich with customizability, administrative features, and workflow features that make my job easier and more efficient. In comparing my time spent managing claims in the previous system, A1 Tracker gave us a 90% increase in efficiency.

Inconvénients

A1 Tracker is an application that takes time to understand and grow into. Any administrator taking on this application should be aware that a time investment on their part is needed to ensure a successful implementation. Additionally, I would like to see Dashboard reports with charts and graphs, although I hear rumors that's coming in 2018!

Avantages

The user licensing price point and professional support are the definite pros. Then the flexibility we have to track different construction risks. The consolidation of several software systems has lowered our overall software licensing costs.

Inconvénients

There is a learning curve to understand higher-level administrative functions, but that's the price you pay for flexibility and a complicated business such as ours. There was also a time investment we put in to get up and running.

Avantages

A1 Enterprise put together a software to serve our long term company objectives so upper management can handle day to day operations while keeping it simple enough for employees, contractors, and vendors to use out in the field. Web-based reporting and data access is critical to our business, even more now than in prior years. This product is well suited for us, and was customized to meet our needs that other systems we looked at couldn't do.

Inconvénients

Implementation is always labor intense, especially with data import however pays off.

Avantages

Easy to used and can generate different reports for management.

Inconvénients

the set up for different type of claims. They should work on getting more fields that apply to each type of claim.

Avantages

Support is consistently reliable, and a fixed budget was provided by A1 before implementation, so there were no surprises.

Inconvénients

I think the cons of any software is the amount of time a company must invest into understanding their own needs to ensure they select the right product. I'm not sure if this would really be a con, because the end result is better than it would have otherwise been.