En savoir plus sur JivoChat

JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company’s email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there’s no need to sign up for multiple communication tools. Your team can react quickly to all inquiries. You can increase website conversion rates and building better customer service experiences. Live chat lets you talk with new and current visitors to your site with a proactive in-app chat. You can continue your conversation on your customers’ favorite social media outlet: Facebook. Get a phone number in 50+ countries or activate any existing number to make outgoing calls with Jivo Business Phone. Use professional features such as call recordings, transfers, routing and more. A unique Instant Callbacks feature encourages your potential customers to call you so that you can close more deals. Redirect emails from your company’s address to the JivoChat Inbox – your team will reply faster and no message will ever be missed.
JivoChat Logiciel - 1
JivoChat Logiciel - 2
JivoChat Logiciel - 3
JivoChat Logiciel - 4
JivoChat Logiciel - 5
Vidéo de JivoChat
JivoChat Logiciel - 1 - aperçu
JivoChat Logiciel - 2 - aperçu
JivoChat Logiciel - 3 - aperçu
JivoChat Logiciel - 4 - aperçu
JivoChat Logiciel - 5 - aperçu

JivoChat - Prix

JivoChat est disponible en version gratuite et propose un essai gratuit. La version payante de JivoChat est disponible à partir de 19,00 $US/année.

À partir de :
19,00 $US/année
Version gratuite :
Oui
Version d'essai gratuite :
Oui

Produits similaires à JivoChat

Zendesk Suite

Zendesk est une solution cloud de gestion de centre d'assistance qui propose des outils personnalisables afin de créer...

Intercom

Intercom est une plateforme de solutions de vente, de marketing et d'assistance qui acquiert, engage et assiste les...

tawk.to

tawk.to est un logiciel de chat en direct conçu pour aider les entreprises à communiquer avec les clients et visiteurs...

Freshchat

Freshchat est une solution de messagerie sur le cloud qui aide les équipes de vente et de service client à interagir...

Google Chat

Google Chat is a messaging platform that helps businesses of all sizes establish individual and team communication...

Zoho Cliq

Zoho Cliq is a hybrid team collaboration solution that caters to businesses of all sizes across various industries....

JivoChat - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,5
Simplicité
4,7
Support client
4,5
Laszlo Leonardo
  • Secteur d'activité : Internet
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 04/02/2020

Forget about Chatbots, JivoChat is the real deal

Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.

Avantages

You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!

Inconvénients

Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.

Alternatives envisagées 

Business VoiceEdge

Pourquoi choisir JivoChat 

because to make the bot sound like a human, would take forever and the bot is not really cheap

Pourquoi passer à JivoChat

it just looks more innovative, the support is awesome and the people you are talking too are really nice
Arthur
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 17/08/2022

Táticoo e JivoChat - Parceria de sucesso

Muito satisfeito. Principalmente pela parceria e Programa de Afiliados.
Quando os clientes precisaram, sempre utilizamos JivoChat em nossos projetos.

Avantages

A flexibilidade da ferramenta e as integrações.

Inconvénients

Hoje em dia, com o grande foco em Tempo de Load e Web Vitals a ferramenta de chat pode influenciar negativamente esses resultados. Mas não tem outro ferramenta de chat que resolve bem tudo isso.

Andrey
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
3
Support client
1

3
Publié le 16/01/2019

2+ years with Jivochat

This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here

Avantages

A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues

Inconvénients

All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.

When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.

It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.

We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.

Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.

Odirlon
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/08/2022

Praticidade, agilidade e eficiência

Como cliente final é um sistema perfeito com ótimo custo benefícios. Para agências é um aliado na entrega de uma ótima ferramenta para nossos clientes e também na geração de receita.

Avantages

Agilidade na implantação e facilidade no uso. layout com experiência perfeita para o atendente e para o cliente final.

Inconvénients

Poderia ter algumas integrações nativas com plataforma de ecommerce.

Victor
  • Secteur d'activité : Design
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 11/08/2022

Satisfação com o uso da ferramente

Nossa equipe utiliza a ferramenta e está muito satisfeita com a facilidade de operação

Avantages

O Jivochat se mostra uma ferramenta muito boa para uso, sendo simples, prática, usual e acessível

Inconvénients

Gosto bastante. Por enquanto nada a reclamar

Alternatives envisagées 

Intercom et Zendesk Suite

Pourquoi passer à JivoChat

Por sempre mais simples a configuração e os valores são mais acessíveis

Catégories connexes