En savoir plus sur FullStory











FullStory - Prix
FullStory est disponible en version gratuite et propose un essai gratuit. La version payante de FullStory est disponible à partir de N/A.
Produits similaires à FullStory
FullStory - Avis
Évaluation des fonctionnalités

- Secteur d'activité : Hôtellerie
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Fullstory ushers in a new era of live data analytics
The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around.
Avantages
The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action.
Inconvénients
There's not really anything I can knock this product for. It's exceptional.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
State of the art product, but poor customer service and retention, unjustified price increase
Everything about the software itself was great, unfortunately the service and pricing packages ruined my day.
Avantages
It was very easy to use, and very useful to debug issues, and trace or track usage abuse.
Inconvénients
Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception.
First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner.
Alternatives envisagées
HotjarPourquoi passer à FullStory
It was easy to go onboard, and was able to identify users by passing in some parameters.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Too pricey for the features and functionality it supports
Avantages
Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc.
Inconvénients
For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
FullStory is the leader in session replay on the web
FullStory is a central part of the analytics story. Sessions generally "just work" and provide a ton of data outside the box. If you can't answer questions using the default data, custom events and attributes let you quickly dig into more complex questions and tag the sessions with the important information required to get your dashboard assembled. Setup is easy, though the first sessions may take some time to come in.
Avantages
The session replay is the most visible and most polished part of the product, but the real power is in the real-time analytics. Data is available for search within a few minutes of a visit, often sooner.
Inconvénients
The initial setup may sometimes take a bit of time to get going. You need to be patient for the first couple of minutes while your first sessions appear, but after that the product is very smooth.
- Secteur d'activité : Loisirs, voyage et tourisme
- Taille de l'entreprise : 2-10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Mind blowing product, but a little expensive
I use the free tier and sample data myself to work around the pricing. Would have loved if they gave an option to decide whether to keep a recording or not, so that i can cut down on my number of recordings and still use them.
Avantages
As a fast growing startup, we make a lot of decisions in an adhoc manner and go live. A lot of times this means no time for setting up analytics, and thus having no insights on google analytics etc. Fullstory acts as a catch-all analytics tool for me, where in I can restropectively go and see what impact my changes made. 0 effort needs to be spent on analytics since it is automatically collecting all data required to make a heatmap, session and what-not.
Inconvénients
It is very expensive for a bootstrapped startup
Alternatives envisagées
HotjarPourquoi passer à FullStory
Fullstory had many more features.Catégories connexes
- Logiciels de moteurs d'analyse
- Logiciels d'analyse produit
- Logiciels d'analyse de données qualitatives
- Outils de heatmap
- Logiciels de monitoring de sites web
- Logiciels d'expérience client
- Logiciels de parcours client
- Logiciels de tableaux de bord
- Outils de BI
- Logiciels UX (pour expérience utilisateur)