Cisco Webex is a video conferencing software designed for all types of business. It is equipped with layouts that can be customized and allows for active participation in the meetings.
Users can organize or join conferences via cell phones, tablets, desktops and laptops. They can share screens in meetings to help colleagues all get on the same page.
The solution offers calendar integration with Google, Outlook, Office 365 and more. Users can invite as many people as necessary to a single conference.
Users can record conferences and share with those who were not present for the session. On completion of meetings, users receive an email containing an MP4 recording file, making broadcasting, sharing and reviewing meetings possible.
Oscar A. Secteur: Services et technologies de l'information Nombre d'employés: 13-50 employés
In general I found it a very useful tool.
I mainly use the conference module, but the support module has given us very good results.
The extensions for browsers or for Outlook have been helpful, as well as the desktop application.
It is a very easy to use tool and compatible with several devices.
It allows us to collaborate from our cell phones or PC.
The fact that you can dial a number to join the conference gives you more frexibility to collaborate with third parties.
Security with passwords for meetings can be improved.
Serving for remote support is quite useful as well.
The price could be a disadvantage compared to other software or similar app's.
I think it needs to have more flexible plans.
David S. Secteur: Fabrication électrique/électronique Nombre d'employés: 13-50 employés
Cisco WebEx keeps our meetings professional for both internal users and clients we work with! We've noticed that most people are familiar with the software and have used it before so it makes hosting meetings even easier.
WebEx is really easy to use and setup! From both the view point of the admin setting up a meeting or an end user who was invited to a meeting, it's all really simple! I especially enjoy how WebEx will automatically adjust for time zone changes since many meetings I'm joining or hosting are with people on the other side of the country. Screen sharing also works really well, usually I'd experience some bandwidth issues with other software but for some reason WebEx works wonderfully!
The only con I can think of is that sometimes if I'm joining a meeting that I have scheduled in my Google Calendar it won't work correctly. It should be able to load the meeting invite and join as intended but I usually find myself having to manually enter the meeting ID, attendee ID, and passcode.
Krishna G. Secteur: Administration publique Nombre d'employés: 501-1 000 employés
We are using Webex on day o day basis for meetings, Its helpful to get everyone on same page. It has so many good feature, ease of use but for Web developers or people in IT it's little difficult to work between shared screen feature. Overall I like the product.
The Web Application is good as it will give notification to join meetings directly.It has helpful features like Share Screen, Chatting, You can get a grid or detailed view if its Face to Face Meeting.
It is too hard to share screen and toggle if you are using multiple screens. You need to make sure evrytime you are sharing right screen.
Steve B. Secteur: Services financiers Nombre d'employés: 10 001+ employés
WebEx used to be great software. Now it is mediocre software that is overpriced and underfeatured. Asking a question on a Cisco forum about WebEx has the moderator close your question and redirect you to a WebEx site. WebEx is past its prime, and it shows in the lack of revolutionary or even maintenance features in the WebEx client. Nearly any other choice will be cheaper and offer a better experience to users.
WebEx was the default leader in virtual meetings. Subsequent to its acquisition by Cisco, things got markedly better. The tool had broad integration with scheduling tools like Outlook, and the (relatively) recent addition of the ability to attend a meeting using only a browser is an added bonus for people who lack administrative rights on their PCs.
With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem.
Jenny M. Secteur: Logiciels Nombre d'employés: 2-10 employés
It connects all sectors of our company, today 70% of our employees are working from home and Cisco Webex is the best tool we could choose for our meetings, interviews, collaborative groups, joint projects and videoconferences, it helps to be more coordinated when working on projects with different edges and development teams, it offers video calls, private and group chat, voice and video meetings with many participants, video training conferences for freelancers and allows to share all kinds of documents.
Cisco Webex is an excellent communication tool, it has allowed us to change our meeting habits by allowing us to attend any meeting remotely and organize personalized interviews with other colleagues, it allows me to record meetings and video conferences and then edit them and create tutorials, it integrates with Office, IBM and Google tools, it also offers good audio quality without ambient noise.
The mobile app can sometimes be a headache for meetings with many attendees.