En savoir plus sur Birdeye

Birdeye is an all-in-one experience marketing platform for multi-location businesses. It helps enterprises be found and chosen by new customers, connect with existing customers and deliver an end-to-end customer experience. Marketers can use the application to create and promote customer experiences, enabling customers to choose businesses based on shared experiences and not advertisements. Birdeye’s experience marketing platform provides multi-location businesses with the data and tools to deliver customer experiences at every step of the customer journey. Birdeye is the most-awarded experience marketing solution for businesses of all sizes as it is designed in close collaboration with various multi-location businesses who use it to connect with their customers every day. It offers an intuitive, purpose-built and visual interface that allows businesses to easily request reviews, generate referrals, measure sentiments, communicate with customers and more, without having to login to multiple systems. Birdeye is a secure and scalable platform built for an unlimited number of enterprise users with open APIs and support integrations to various CRM and other systems.
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Birdeye - Prix

Birdeye n'est pas disponible en version gratuite mais propose un essai gratuit.

À partir de:
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Birdeye - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,5
Fonctionnalités
4,5
Simplicité
4,5
Support client
4,5
5 avis sur 334 Afficher tous les avis
Nick F.
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 24/07/2020

Best choice for review management platforms

I'm quite happy with everything. We have run into some billing issues, technical issues, etc, but we did manage to get everything resolved. We were assigned a customer service rep and they've been very helpful in ironing out any problems. I've been with these guys for almost 2 years and I don't have any interest in switching to a different provider.

Avantages

We tried a few different review management systems but BirdEye was the most established one. They offer great deals for marketing agencies that are looking to whitelabel the software and offer it to clients as part of the marketing packages. This was a huge plus for us.

Inconvénients

Software can be clunky. Think of BirdEye like Salesforce, they're the biggest in the space because the software is good but it can also be rather clucky to use. Other review management systems were more streamlined but I think BirdEye more than makes up for it with customer service and support.

Réponse de BirdEye

Hi Nick, thanks for choosing BirdEye! We appreciate you being a BirdEye partner and we look forward to the years to come. Keep up the great work!

Répondu le 31/07/2020
Amy S.
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
4

5
Publié le 30/04/2021

Automated Reviews Made Easy!

Overall I am very pleased with the product. It is a huge improvement from who we previously used. They continue to innovate their product and are open to suggestions. They find solutions and are dedicated to customer satisfaction.

Avantages

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Inconvénients

There are some platforms such as FieldEdge that they offer to integrate with but it is not a true integration. They have a dedicated team to pull contacts to send customer review requests through cloud based access, but it lacks a seamless effort at times.
More platforms to fully integrate on would be beneficial, Such platforms would be: Successware, Payzer, FieldEdge, dESCO.

Kyle K.
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
2
Support client
1

2
Publié le 12/03/2020

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Avantages

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Inconvénients

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Mark R.
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 22/07/2020

An Essential for Anyone with a Customer-centric Workflow

I've had Birdeye in my corner for going on 5 years now and they always work to make my job easier. Their team is on the pulse of the situations that arise with my/clients' usage, and it's appreciated every time.

Avantages

I like Birdeye's capabilities as a service to allow you more functionality for your clients, whether it's the reports or the tags/tickets you can assign. It's an easy tool to onboard and everyone loves it upon logging in.

Inconvénients

The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.

Jr P.
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 04/08/2020

Always growing for the better

We assist businesses with their online presence and truly enjoy seeing businesses succeed.

Avantages

The platform works as expected but most importantly they are always improving fuctionality.

Inconvénients

Keeping up with changes. They are always making adjustments but in the end it is always a better experience and product.

Réponse de Birdeye

We sure do! Feedback is so important to us as it helps us make enhancements and come out with new helpful features.

Répondu le 03/11/2020

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