TouchWorks EHR is an ONC-ATCB certified, Meaningful Use compliant cloud-based electronic healthcare record solution from Allscripts. It’s designed to meet the requirements of midsize to large practices, multi-specialty clinics and academic medical centers.
TouchWorks EHR features Allscripts Wand, which gives physicians mobile access to records. This system also offers e-prescription features, allowing physicians to perform drug interaction and allergy checks. It allows caregivers to design customized workflows on the basis of their protocols and practice requirements.
TouchWorks offers an oncology module that helps in team collaboration, workflow management as well as automation of patient's chemotherapy encounters. The solution provides clinical analytics and reporting features that enable physicians to analyze disease management and clinical findings data.
TouchWorks EHR provides application programming interfaces (APIs), which clients can use to integrate TouchWorks EHR with other software systems.
Nathan S. Secteur: Hôpitaux et soins de santé Nombre d'employés: 13-50 employés
Gets the job done. Makes eprescribing easy.
Simplifies the documentation process and works well sending Rx
Not as user-friendly as other choices in the marketplace
Heather H. Secteur: Hôpitaux et soins de santé Nombre d'employés: 1 001-5 000 employés
Allscripts was the first EHR I used, and it was definitely easy to learn how to use. The layout of each patients chart is easy to follow, as well as easy to sort through to find what you're looking for. I really like that you can follow tasks/messages for a specific patient, so you can keep on top of specific tasks that you're working on. You can also push tasks/messages out any length of time you would like, so it will reappear on your desktop when you specify, so you can follow up when needed.
Easy to follow tasks (messages) in each patient's chart
I like the layout of the patient's chart, and that you can sort by document type, specialist, outside communication, etc.
Unable to see a patient's insurance card through the chart
Utilisateur vérifié Secteur: Hôpitaux et soins de santé Nombre d'employés: 201-500 employés
I use this when visiting offices and create integrations with this medical record system.
This software is so easy to use, even the greenest employee can handle it! It is also easy to integrate with other labs and systems for easy ordering and results!
This software doesnt have many negatives. The only thing that would make it better is if it were free.
Utilisateur vérifié Secteur: Hôpitaux et soins de santé Nombre d'employés: 10 001+ employés
Generally, this is a pretty good platform to use. It is simple to learn, reasonably well organized, and no-nonsense. Additionally features could make this go from good software to something really excellent.
Allscripts has a tremendous capacity to store, and organize (reasonably well), a patient's various documents. For instance, there are tabs for notes, reports, hospital documents, etc. These tabs are very easy to use, and as long as the office staff is scanning things appropriately, it is pretty easy to find a patient's records and reports UNLESS the patient is complicated and there is simply a lot of documentation. In that case, it would be nice to have a quick way to change/adjust the titles of certain documents (i.e. instead of just including "MRI XX/XX/XXXX, letting someone write in PREOP MRI MM/DD/YYYY) so physicians and users could glance quickly into the chart and retrieve things easily.
The notes feature is easy to use, and does not crash often, which is very helpful when you are busy seeing patients. The notes are also pretty clearly listed, which is helpful.
The billing features are straightforward, and it is easy to generate a consult letter.
It would be helpful to be able to mark documents/results as important and to modify their titles. For instance, as a surgeon I would be thrilled if I could add PREOP MRI to a document name/title.
For some reason, Allscripts outpatient does not always import lab results from its inpatient product, Sunrise (also made by Allscripts). Occasionally, it is much easier for me to view my patient's labs in Sunrise, necessitating having both programs open. Also, the layout for the lab results leaves something to be desired. It is time consuming and tedious to scroll through the documents, and there is no trend feature or easy dashboard to use.
It would also be wonderful if I could easily import labs and results into my notes. Currently I have to go through everything manually.
Noel G. Secteur: Hôpitaux et soins de santé Nombre d'employés: 2-10 employés
When they talk about EHRs making life difficult for physicians they had Allscripts in mind. What should be simple tasks are made difficult. I'm sure there are other systems out there that are worse but it is hard to imagine.
I like the ability to customize the software myself but it is not always intuitive as to how to do this.
The cloud-based system is not very stable. Not only have they been the target of ransom-ware that shut down the system for 10 days but getting through a single day without getting kicked off is unusual. Updates to the system means at least a week of connectivity issues. A recent update required us to update to Windows 10 and then the next update made it not work well with windows 10. A recent update also made us unable to use tablet computers. Customer service is poor. Getting a password reset took 30 minutes on the phone as they wanted to mirror the computer first and getting that to work was a nightmare. Completing tasks for HEDIS, meaningful use and patient centered medical home are tedious. It takes an employee as hour a day to reconcile electronic visits that are sent to us due to the complex and counter-intuitive way they force us to do it.