Ahrefs

Kudos, Rafaël!

Indeed, we're laser-focused on SEO, which allows us top provide the best data in the industry: https://ahrefs.com/big-data

As for the initial learning curve, we give our best to bridge that with our in-app "how-to-use" guides, also available on our Academy: https://ahrefs.com/academy/how-to-use-ahrefs

And our extensive materials on:

- YouTube: https://www.youtube.com/@AhrefsCom
- Blog: https://ahrefs.com/blog/
- Ahrefs Insider Community: https://community.ahrefs.com/home

Hope these help with getting you up to speed faster!

Kudos for the review!

Which parts of the interface look complex, could you share that with us, please?

Meanwhile, you could check the how-to articles under our Academy: https://ahrefs.com/academy/how-to-use-ahrefs

They accompany each report to help everyone with actionable use cases they can use along.

Andrei

Kudos, Oumarou!

Happy to know you enjoy the interface :)

While we currently don't offer a mobile app, we understand your point about the reduced readability on small screens.

In the meantime, please upvote this feature suggestion on our Canny page so it gets more chances to be considered by our product team: https://ahrefs.canny.io/other/p/mobile-version-of-ahrefs

Thank you!

Thank you for the review, Michael ^^

And also for the feedback on the pricing. Please let us know via support what aspects of it could be made clearer - please!

Since you've mentioned keyword research, don't forget to try our latest SERP comparison feature which allows you to compare the SERPs of two different keywords side-by-side.

This way you'll know whether or not it's worth targeting similar keywords on the same page or creating separate ones.

The rest of the most notable features released last year can be found in our yearly roundup: https://ahrefs.com/blog/whats-new-at-ahrefs-2022/

Hi Bryan,

Thank you so much for taking the time to leave us your thoughts! We appreciate you highlighting our willingness to listen to and incorporate customer feedback.

And thanks for bringing up how we can improve platform education. We'll pass that info to the rest of the team!

Hi Narek,

Thanks for taking the time to leave a review. Sincere apologies for any confusion caused by migrating your subscription to a new plan. Looking over your conversation with support, it sounds like this was an unfortunate misunderstanding that has since been resolved.

Just to clarify, you were previously on an Advanced subscription, which allowed 5,000 tracked terms in Rank Tracker. When you switched to a Standard plan in 2022, those limits were reduced to 2,000.

Please don't hesitate to contact customer support again in the future if you need further clarification on plan limits. Thank you.

Hi Vikash,

Thanks so much for taking the time to leave us a review! We're so happy to hear you think we're the best SEO tool.

As we continue to evolve, we hope to have some amazing new features for you to take your digital marketing to the next level.

Thanks again!

Hi there,

Thanks for taking the time to leave a review! We're thrilled to hear that you got a lot of value out of our Site Explorer and Keywords Explorer tools.

But we'd also love to hear more about how you feel we can improve Site Audit! If you get a chance, please do reach out to [email protected] and let us know what you'd like to see changed. :-)

Hi Marco,

Thanks for taking the time to leave us a review! We're big fans of our backlink capabilities, and we're glad to hear you are, too!

We'd love more insight into what you found difficult to use at the beginning. We have onboarding webinars and workshops for our customers, and we'd like to know how we can improve these in the future. :)

Again, thanks for the kind words, and thanks for choosing Ahrefs!

Hi Paulo,

Thanks so much for taking the time to leave a review of our tools. We've put a lot of effort into our UI, and we're happy to hear that you think it's excellent, too.

We're working hard to create new and powerful insights for our customers, and we hope you'll continue to find our data and features valuable for a long time to come!

Much appreciated, Pawel!!

We give our ebst to ship between 10-15 small and big updates each month. For the latest ones, please be sure to read our product blog: https://ahrefs.com/blog/whats-new-at-ahrefs-june-2023/

Hi there,

Thanks for taking the time to leave a review! We're thrilled to hear that you're enjoying the platform, and we hope you continue to get value out of our tools in the future.

Just to clarify, we don't have a free trial, but we do have a forever-free limited version of Site Explorer and Site Audit with our Ahrefs Webmaster Tools plan.

Again, thanks for your feedback, and we're happy to count you among our customer base!

Thank your for your thoughts, Nathan!

Would you mind sharing the competitors that you compared our lowest tier plan, please?

Hi Dmitry,

We're sorry to hear that you're not happy with the usage-based pricing, and we're sorry that we can no longer support Legacy accounts that exceed the current usage-based pricing limits.

As a long-time user, you're aware that we haven't raised prices on our product in a long time. Unfortunately, the previous Legacy limits and pricing don't reflect the value users get from our current products, making a pricing adjustment necessary.

We hope you'll continue to get value from Ahrefs, and we hope to count you among our users in the years to come.

Hi Ruka!

Thanks for taking the time to leave your thoughts on our toolset. We're happy to hear you're getting a lot of value out of your subscription!

For keyword reporting, have you made use of our Rank Tracker feature? It sounds like it might be what you're looking for. If it isn't, please reach out to [email protected] to let us know what it is you had in mind.

Thanks again, Ruka!

Hi,

Thank you for taking the time to leave a comprehensive review! We're thrilled to hear you're getting value out of our toolset.

If you haven't already, please do reach out to [email protected] with specifics about Rank Tracker inaccuracies so we can improve our product offering. Thank you!

Hi Saria,

Thanks so much for taking the time to leave a review! We're so happy that you're getting good use out of our tools.

There are a ton of use cases for finding great keywords, and if you haven't already, you can join our private community for access to basic and advanced keywords research workshops.

Thanks again for your feedback, and thanks for being an Ahrefs customer!

Glad to hear we're an indispensible tool, Konrad!

Could you give us more details on how Google images affect your website's traffic at [email protected], please? I'm curious about this use case.

Thank you,
Andrei

Hi Andrew,

Thanks for taking the time to leave a review of Ahrefs! We're glad to hear you're getting a lot of value out of our platform.

If you'd like to expand on what you think could be improved from a UX/UI perspective, please don't hesitate to contact [email protected].

Thanks again!

Wow, Ryan, props for getting used to the free tools first!

Could you let me know what's makes it difficult to make the most out of the platform?

Each report comes with an in-app "how-to-use-Ahrefs" guide. You can access them all here: https://ahrefs.com/academy/how-to-use-ahrefs

You could also get value from our community (https://community.ahrefs.com/home), where we also host beginner webinars twice/month.

Would this help?

Andrei

Hello Kathy!

Happy to know we're helping you out with so many things :)

About our updates, we mostly launch between 10-15 important updates/month (the minor ones aren't mentioned). Then announce them on our YouTube channel, product blog, and social media channels.

Keyword clustering by parent topic is something similar to what you're looking for and can be viewed as a treemap chart.
Read more about the update on our blog: https://ahrefs.com/blog/whats-new-at-ahrefs-feb-2023/

As for the Keywords Explorer issue, please write us at [email protected] whenever you encounter it. Might be a temporary glitch.

Thank you, Kate!

Could you tell us which parts of the app have a steep learning curve, please?

As you know, Ahrefs is an all-in-one SEO toolset. So we give our best to create loads of content to make it as straightforward as possible.

For example, each report comes with its own how-to guide packed with actionable use cases.

You can find them here: https://ahrefs.com/academy/how-to-use-ahrefs

This doesn't mean we can't make the onboarding smoother, on the contrary.

Looking forward to your feedback! :)

Andrei

Appreciate the review, Ganjar!

To clarify. With Ahrefs, you pay for the best-in-class SEO data in the industry. More specifically:

> #1 SEO crawler worldwide
> Largest live backlinks database (35 Trillion)
> Largest US keyword database (4.9 Billion)

More on this on our big data page: https://ahrefs.com/big-data

Running such a complex infrastructure involves high costs for crawling, parsing, and indexing the Internet 24/7. But also operational costs for maintaining it.

So in essence, the price is directly proportional to the amount of data you retrieve AND our own internal cost of storing data for 12+ years.

On the same note, the API will remain only on the enterprise plan as it consumes computing resources. But we are in talks to allow users to test it for free websites - like wordcount.com.

Thank you again for your kind thoughts!

Andrei