En savoir plus sur RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing. RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and work history at one place. Users can also create new service requests based on previous work performed for a customer. RazorSync is suited for many different types of field service operations, including cleaning services, HVAC, lawn care, and IT or computer repair. Pricing is per month.
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Vidéo de RazorSync
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RazorSync - Prix

RazorSync n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de RazorSync est disponible à partir de 40,00 $US/mois.

À partir de :
40,00 $US/mois
Version gratuite :
Non
Version d'essai gratuite :
Oui

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RazorSync - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
4,0
Simplicité
4,1
Support client
4,5
Will
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 11-50 employés
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
0
Simplicité
4
Support client
5

5
Publié le 11/06/2016

Best Bang for Buck!

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Avantages

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Inconvénients

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

BRENDA
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 25/03/2021

LOVE IT!

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Avantages

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Inconvénients

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Réponse de RazorSync

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Répondu le 09/04/2021
Utilisateur vérifié
  • Secteur d'activité : Sécurité et enquêtes
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 18/08/2022

RazorSync Great Software

I work with RazorSync Daily, we can see schedule, it is a great tool for time management in our industry.

Avantages

I love that we can add new clients, and add multiples address, phone numbers, job title. We can see the daily schedule, run report, track services that we provide and need to be provide in the near future.

Inconvénients

When you have a name connected to an invoice, can't be removed from the software so we have to delete all the invoices attached to that name or service address.

Réponse de RazorSync

Thank you for the great review! Remember to reach out if you ever need anything!

Répondu le 01/09/2022
James
  • Secteur d'activité : Recrutement
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
3
Simplicité
3
Support client
3

3
Publié le 07/09/2022

Less than stellar

Avantages

The time management and attendance features worked really well

Inconvénients

adding tasks/jobs was very convuluted and clunky

julie
  • Secteur d'activité : Matériaux de construction
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

4
Publié le 22/06/2022

Easy to customize

If I started my own business, I would begin with razorsync. Great stepping stone product for small groups.

Avantages

The customizable options were great, now that we are using new software, I miss these features

Inconvénients

Seemed like less and less updates were being done, not really keeping up with the competitors.

Réponse de RazorSync

Thank you Julie for your feedback! If you miss certain features check out our new version we just released!

Répondu le 30/06/2022

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