En savoir plus sur TherapyAppointment

TherapyAppointment is an easy-to-use, HIPAA-compliant, EMR solution for individual and group mental health practices. Our secure, cloud-based web platform powers your practice (charting, billing, insurance filing, scheduling, appointment reminders, telehealth) from any computer, smartphone, or mobile device. Designed for therapists by a therapist to power practice growth, our tools just make sense. Conquer your practice's financial tasks with our easy and intuitive insurance, billing, and reporting features. Grow your client base with appointment reminders and online scheduling. Open lines of communication with free Patient Portals that house HIPAA-compliant communications and telehealth. Grow your practice with free Admin accounts and the ability to add providers easily and simply. Manage and grow your practice with ease with one powerful dashboard. **We work hard to build HIPAA compliance into everything we do so you don't have to. Rest easy knowing we've got your back.** First 30-days free, including 1-1 training + telehealth! Just getting started? We've got your back with full-feature access for $10/month!
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TherapyAppointment - Prix

TherapyAppointment n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de TherapyAppointment est disponible à partir de 10,00 $US/mois.

À partir de :
10,00 $US/mois
Prix :
Flexible plans for growing practices. Pricing automatically adjusts based on usage. Getting Started: $10/month for 10 or fewer scheduled appointments per month. Gearing up: $39/month for 11-39 scheduled appointments per month. Established: $59/month for unlimited scheduling. Group pricing available. **Discounts available for non-profits and universities. Speak to Sales today to request a pricing review.**
Version gratuite :
Non
Version d'essai gratuite :
Oui

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TherapyAppointment - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
3,9
Simplicité
4,3
Support client
4,5
5 avis sur 100 Afficher tous les avis
Lynn B.
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 19/11/2018

Created by a therapist, for therapists

I have been using it for seven years and love it. It is essentially seemless; and when a rare snafu comes up, TA notifies us immediately, and usually has the issue fixed within a very short period of time. I have never had an interruption in the overall functioning of the software. It's easy to use and flows easily. My clients love the online scheduling and account access, as well as the ability to input their info online before we meet--saves time in session.

Avantages

After hours of research and weeks of free trials, I chose TherapyAppointment.com software because it was created by a therapist, and the customer service was fantastic. The new upgrade is coming and I'm looking forward to continuing my practice with it.

Inconvénients

The current version, before the upcoming update, has a little more typing, less click-and-go, than some of the other EHR software I tried. That wasn't really an issue for me, but it was a minus for a colleague with whom I shared TherapyAppointment.com.

Réponse de Psych Select Software

Hi Lynn,

Thank you so much for being a long-term part of the TherapyAppointment Community and for sharing your experience! We are so grateful for your feedback and kind words, and are glad that you chose use after your thoughtful consideration of the great options out there. We're so happy to hear that our Support has been helpful -- providing the helpful service you need to manage your practice is one of our primary goals.

The new upgrade, TA2.0, was designed to be more intuitive and streamline your workflow, and we hope you love it. Please do keep us posted with your experience as you train on TA2.0 in December, and continue to let us know how we can improve! :)

Thanks again,
The TherapyAppointment Team

Répondu le 26/11/2018
Mae M.
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

5
Publié le 17/02/2022

One month in and I like what it has to offer

As a solo-practitioner with no IT help or experience, it took me a minimal amount of time to adapt to the nuances of this portal. I don't consider myself especially technologically gifted, but I am adept. I do search for answers when I'm stumped and only had to contact their help once. They were helpful. I like it. I'm interested to see where they go in the future. I do hope they keep us solo-practitioners in mind as they grow. We aren't making the big bucks and pricing us out is easy. I do not do insurance billing through the platform. I am a contractor with Sondermind and Headway because I wasted over 30 hours trying to bill a client's insurance on my own. So, I can't speak to that end of the platform. I do take private pay through Therapy Appointment and it works seamlessly once you get it set up.

Avantages

It's fairly comprehensive. I like most that I can customize forms. I like that it's fairly straightforward and easy to use. I like the calendar sync option, as it keeps my appointment private (i.e., labeled "appointment"), though stays up to date with my google calendar. This option is available in the lowest tier/ solo practitioner plan. Other programs offer this feature only in their premier product, but it's such a basic feature. I like that I can customize what information to see for each client in the portal. I like that there is a client messaging option from within the portal. Client messaging, scheduling, and note-taking are essential for me. I also set up the payment part of the portal, which required a contract with an external company that I'd never heard of. It took roughly 5 days to get it set up, but it has worked seamlessly since.

Inconvénients

I do like for clients to self-schedule, but I'd like an opportunity to approve client requests, as I see clients on 3 different platforms, so my schedule changes quickly. It's also annoying that an appointment can't be deleted and the "cancelled" or "rescheduled" appointment shows up in the client's list of appointments. It's visually cluttering. I made a mistake setting up reoccurring appointments for a client and now there are 20 "cancelled" appointments in her file. I have to be careful that I'm selecting the correct appointment to make notes on, or I might accidentally make notes on the "cancelled" appointment. Sometimes, it's just a clerical error and it doesn't need to be in the client's file.

Alternatives envisagées 

TherapyNotes et SimplePractice

Pourquoi passer à TherapyAppointment

I used Simple Practice for a little over a year. They just gave us 2 months notice that they were raising their prices and changing their plans. They took calendar sync away from the lowest/ solo-provider plan and client self-scheduling. This made their software unusable for me. There are a few things that I like better about Therapy Appointment already. When I was looking for a replacement for Simple Practice, I also considered TherapyNotes. They didn't have internal messaging with clients. I do not email or text clients, due to HIPAA, so this was a deciding factor. I had some issues customizing forms in Therapy Notes and a client had trouble navigating her end of the portal, too.
Crystal H.
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
2
Fonctionnalités
2
Simplicité
3
Support client
2

2
Publié le 08/02/2020

Frustrated Long Term Supporter of Therapy Appointment

I have appreciated Customer Service for the most part over the years because they generally have responded quickly and in helpful ways when it comes to the program, itself. However, when it has to do with the upgraded 2.0 system and the problems involved, the Customer Service is poor. I have been on many Facebook threads and I know high numbers of practice owners feel lied to about the launch of 2.0 and it's readiness and capabilities. It's really too bad because I feel Therapy Appointment was a leader in the industry and if they could get the problems figured out could still be a leader. I hope it's not too late.

Avantages

When I began using Therapy Appointment 8 years ago, I felt it had all the bells and whistles no one else could offer. I really like that it has encrypted messaging. I also like that clients can schedule themselves. The billing has been good, and the reports are great. For the most part, customer service is generally responsive.

Inconvénients

I have been waiting two years for the promise of an upgraded system. We are on the old, Legacy system and were supposed to "migrate" to the new 2.0 system right after Thanksgiving, 2019. That was cancelled, due to what I was originally told was an overload due to the holiday. When pressed, I was finally told that there were glitches in the system and migrations would be on old until January. January has come and gone and when I asked Customer Service about an update, they responded with "you'll know when we know". We need to move to the new system for many reasons. The messaging system is difficult to utilize. You can't see when more than one person is added to the message. It is in desperate need of revamping and is archaic. There is no way to send intake forms to clients and there is no e-signature capability. There are many pieces that need upgraded - too many to mention. I contacted customer service by phone several days ago. There was no answer so I left a message asking for a call back to review my options. I have been with Therapy Appointment from virtually the beginning and spend over $8500 per year (not counting credit card fees and clearing house fees). I will update this review if I am given some options that solve the problem of migrating or getting some of the features we so desperately need. Unfortunately, in the meantime are forced to look elsewhere for a different EHR.

Jennifer V.
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 24/08/2020

Great EHR

My experience has been great. [SENSITIVE CONTENT HIDDEN] helps immediately.

Avantages

I love the process of the software. It follows my own processes so I never forget to do a step. I also appreciate the ease of billing with it.

Inconvénients

I wish the reminder system actually told the therapist of a client is confirming, cancelling or rescheduling...rather than just taking off unconfirmed list. I also wish you could build an intake into the system rather than having to cut and paste a word doc into a note.

Alternatives envisagées 

TherapyNotes

Pourquoi choisir TherapyAppointment 

Treatment plans able to be built in the system. Kind of.

Logiciel antérieur 

EHR 24/7

Pourquoi passer à TherapyAppointment

I knew someone else using this.
Misty C.
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
4

4
Publié le 24/09/2020

Great program

Overall it's been a positive experience. I have thought about trying other similar programs but am not ready for the hassle of migrating to a different software.

Avantages

I have used the old version and the new 2.0 version of this software for the past few years. The newer version is definitly better than the older version. It's easy to use and figure out.

Inconvénients

I don't like that I cannot call customer support and get a live person. I have to wait on someone to call me back. Being in a private practice, I have limited time to make calls so when I call that's the only time I have available. There are other small changes that need to be made to software that I've mentioned to customer support but they haven't been made.

Alternatives envisagées 

SimplePractice

Pourquoi passer à TherapyAppointment

I already knew how to use it and my virtual assistant knew it well.

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