En savoir plus sur Newbook

NewBook est une solution cloud qui permet aux entreprises du secteur hôtelier de rationaliser les processus de gestion hôtelière. Les professionnels peuvent utiliser le système de gestion immobilière pour communiquer avec les clients ou le personnel à l'aide de la messagerie intégrée et d'un assistant d'accueil à intelligence artificielle, organiser des tâches à l'aide de listes de contrôle, suivre les objets perdus, etc. NewBook est doté d'un moteur de réservation universel qui permet aux entreprises de gérer les réservations en ligne, d'accepter les acomptes, de suivre les dossiers non aboutis et de créer des tarifs saisonniers, des forfaits ou des campagnes de marketing. Le logiciel permet aux utilisateurs de gérer les clients potentiels, de suivre les heures de travail des employés, de créer des enquêtes auprès des clients et de générer des rapports sur les performances du personnel. En outre, il dispose d'une application mobile permettant aux clients de visualiser l'emplacement des sites, d'enregistrer les demandes d'entretien et d'ajouter des informations relatives aux adhérents. NewBook s'intègre à divers systèmes tiers tels que Google Analytics, Facebook, Autorize.net, Xero, Booking.com, etc. La tarification est disponible sur simple demande et l'assistance est assurée par le biais d'une documentation, par téléphone, par e-mail, par messagerie instantanée, par des FAQ et par d'autres outils en ligne.
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Vidéo de Newbook
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Newbook - Prix

Newbook est disponible en version gratuite. La version payante de Newbook est disponible à partir de 150,00 $US/mois.

À partir de :
150,00 $US/mois
Version gratuite :
Oui
Version d'essai gratuite :
Non

Produits similaires à Newbook

Newbook - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,7
Simplicité
4,6
Support client
4,8
Jermaine
Jermaine
  • Secteur d'activité : Hôtellerie
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5
Publié le 15/11/2017

Amazing!

Avantages

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Inconvénients

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Réponse de Newbook

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

Répondu le 20/12/2017
James
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 27/07/2022

Ultimate Support, Listening Development Team, Endless Features and Flexibility

Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

Avantages

Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

Inconvénients

There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.

Alternatives envisagées 

Guesty

Pourquoi choisir Newbook 

The support provided from the previous product was shocking and they charged for it too. Always made it feel like it was our fault when their product was unreliable.

Pourquoi passer à Newbook

Newbook seemed more established, more features, more professional, priced well and we were able to do testing so we knew it was right for us. Their support knew what they were talking about which was a massive bonus. I still speak to the sales manager all these years down the track and they still are as helpful as ever.

Réponse de Newbook

Hi James,

Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook.

Thanks for being a valued member of the NewBook family!

Kind Regards,
The NewBook Team.

Répondu le 05/08/2022
Prasad
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
2
Simplicité
1
Support client
2

3
Publié le 15/04/2019

Very unprofessional team ,

Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Avantages

Payment system integration, and taking payment is very easy

Inconvénients

Support very poor , very complex to use , do not provide connection to lot of websites

Réponse de Newbook

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

Répondu le 24/04/2019
Matilda
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
0

5
Publié le 13/06/2022

We happily became totally captive !

Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !

Avantages

We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers.
We have saved thousands of dollars thanks to the follow up reports and tools !

Inconvénients

Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them !
The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !

Alternatives envisagées 

RMS Cloud

Pourquoi passer à Newbook

When comparing (and asking friends who were using either one of the 2 or that had used both) we realised Newbook was drastically more user friendly and that the customer support was much better.

Réponse de Newbook

Hi Matilda,

Thanks for sharing your experience with NewBook. It's great to hear that you're continuing to use more features that have helped you streamline your reporting and reduce expenses!

We appreciate your support, and thank you for being part of the NewBook family!

Kind Regards,
The NewBook Team

Répondu le 04/07/2022
Sandi Kate
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 26/02/2022

Newbook is our doorway to the world.

Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.

Avantages

Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.

Inconvénients

The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.

Réponse de Newbook

Hi Sandi Kate,

Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future.

Thank you for your ongoing support!

Kind Regards,
The NewBook Team

Répondu le 02/03/2022

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