En savoir plus sur Entrata

Entrata est une solution cloud de gestion immobilière qui prend en charge la comptabilité immobilière, la gestion des installations et la gestion des résidents. La solution comprend les fonctionnalités suivantes : création de factures, gestion des fournisseurs, rapprochement bancaire, gestion des leads, transactions interentreprises et gestion des ordres de travail. Elle fournit également des API (Application Programming Interface) ouvertes pour les intégrations à des solutions tierces. Entrata permet aux comptables d'effectuer des ajustements ou des paiements en temps réel, ainsi que de créer des déclarations de revenus et des bilans à l'aide des données actuelles. Les gestionnaires immobiliers peuvent également créer de nouveaux budgets, attribuer des éléments spécifiques à des portefeuilles ou dupliquer des budgets pour les envoyer par e-mail ou les télécharger. La solution permet également aux agents de location d'effectuer le suivi des unités locatives, d'envoyer des factures aux résidents, d'évaluer les pénalités de retard et de collecter les loyers. Les utilisateurs peuvent stocker des documents, chercher des documents pertinents et exporter des documents dans le système. Entrata permet également aux utilisateurs de créer des ordres de travail et de suivre leur progression sur appareil mobile. L'assistance est fournie par téléphone et par e-mail.
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Entrata - Prix

Entrata n'est pas disponible en version gratuite et ne propose pas d'essai gratuit.

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Entrata - Avis

Note globale

4,6
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Évaluation des fonctionnalités

Rapport qualité-prix
4,6
Fonctionnalités
4,5
Simplicité
4,5
Support client
4,4
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Tous les avis sur Entrata

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374 avis
Mary
Mary
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
4
Support client
5

4,0
Publié le 29/05/2024

Not Perfect, but Still a Great Software

Overall, my experience with Entrata has been a positive one. It's easy to use and is user-friendly. Even with the few things that I wish could change, it's been great as a whole.

Avantages

Overall the ease of use for Entrata is what I like most. When I first started, it didn't take long for me to get the hang of how Entrata works. The way everything is organized in the system as well is great and very user-friendly. The Entrata Help Center is very helpful, between the articles they have and customer support team they have.

Inconvénients

The part I like the least about Entrata is that when you're uploading documents or pictures, you can usually only upload one at a time. If it's just one or two documents, that's not too bad, but sometimes I'm uploading four or more items, and it slows me down when I'm trying to get my work done. There's also some times that Entrata is extremely slow, and it takes a long time for it to load a new page or load a document you're trying to look at or generate.

Sharon
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 04/02/2025

Great Product

I really like Entrata. It is user friendly, and it was easy to learn. I have not experienced very many issues but when I do the support team is really helpful and responds quickly. Overall, it is a great product!

Avantages

I like the ease of use for most everything. Entrata is user friendly.

Inconvénients

The transfers have caused some concerns as it was not working properly.

Brianne
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 06/06/2024

If You Want Zero Assistance and A Buggy System , Entrata is For You!

Absolutely terrible. I wouldn't recommend them to my worst enemy! Again, I have been doing this for 12 years and I have never seen such a useless system with such inept 'help' staff.

Avantages

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Inconvénients

Nothing is any better about this system than any other system you would get, rather it's far far worse than you could even imagine. I've been in Property management for over 12 years and I have never seen such a useless terrible buggy system in my life. Worse though is their complete lack of interest in helping the customer and the staff's overall cluelessness in the system, their inability to read your help ticket thoroughly so they keep asking the same question you have answered a hundred times and after all the back and forth over an issue that didn't exist a day before and you have done everything exactly as you always have, they just say to start from scratch. That's their 'help' every time. Also, even if you set the ticket to 'urgent' you won't get a response during working hours, it will be overnight, so even 'urgent' matters take days to come to that 'start over' response/'fix'.

Timofey
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

5,0
Publié le 04/02/2025

Entrata is great software for the maintenance side of management.

I have been using it for about a year now, and so far everything is great. It boots up fast and the interface of the program is easy to use and understand.

Avantages

I like the way the App is set up, I don't have to constantly log into it with my password each time i open it and it runs way smoother then the other companies Apps.

Inconvénients

There isn't a way to search people up in the App, I have to use the computer to look up someone's phone number for example. also, I wish that all of the history of the apartments' work orders transferred over to Entrata from the other programs we used before.

Courtney
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 04/02/2025

AP Supervisor

Overall I am happy with the product. If I need help, our sales rep is always available, and I am able to do my job efficiently.

Avantages

I like that we can keep everything in one place. All payments, refunds, reports, etc. It is easy to use, and you can filter down to exactly what you're looking for.

Inconvénients

We use another third-party payment program to pay out checks. Once we transfer the pay file into that program, all payments in Entrata show as reconciled. If a check does not get cashed, and we have to reissue payment, we are not able to void the payment in Entrata. We have to duplicate the invoice, which really muddies up our invoices and confuses issues. We are able to void BillPay payments, so I don't understand why we are not able to void third-party payments. I have asked repeatedly for this and am always met with resistance.

Trisha
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/02/2025

Community Manager

I have enjoyed having it because I came from older software so it has been exciting to have a lot more on Entrada you can do.

Avantages

It's great for renewals and leases and applications

Inconvénients

It sometimes takes a minute to load something

Chelsie
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 04/02/2025

Finding stuff is easy, unless it's in the incomplete section.

It has been a learning curve. I spend most of my days helping people fix errors they are running into with both Entrata and Vendor Access.

Avantages

I like the ease of searching. If I need to find a unit, it's easy to search. If I need to find something related to "Fire" it's easy to find.

Inconvénients

The redundancy. I have to now put a note before or after I delete something because my deletion notes no longer transfer.
We can't search incomplete Invoices in the system.
Anything that happens in the incomplete invoices isn't tracked. I can't see who deleted what, because it is not searchable.

Lola
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

4,0
Publié le 04/02/2025

Entrata review

My experience with Entrata has been overall very helpful and positive. There are some parts that could be improved.

Avantages

Entrata is easy to navigate and very helpful when it comes to sharing information, completing move-in paperwork, taking applications, etc

Inconvénients

What I like least about Entrata is the drop down menu for example when putting in work orders. If what you are trying to request isn’t there you can’t add it. You have to choose a similar request and type it all out in the comments. Confusing for residents.

Hark
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
3
Support client
1

5,0
Publié le 04/02/2025

Mostly a win!

I would say overall, I prefer Entrata over most other property management software.

Avantages

Most things in Entrata are user friendly with a little bit of learning/training.

Inconvénients

The tests for the training are not well worded, nor do they match the curriculum.

Christopher
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 05/02/2025

Very User Friendly Software

Avantages

Ease of Access. This software is very user friendly

Inconvénients

Kind of hard to say what I didn't like. I've used other Property Management Software but this one provided the least issues.

Michelle
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 27/11/2023

Entrata is the best!

I did not get the opportunity to take any training before being exposed to Entrata. I took all of the video training and test as well as watched all of the videos that were offered on the software. I am self taught and I have learned a lot from the support team. They are wonderful and talking me through tasks or helping me understand something. They are some of the best in the business.

Avantages

I have worked on many different management software and Entrata is my absolute favorite. I love everything about the software.

Inconvénients

I can't think of anything I don't like.

Brooke
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/05/2024

Friendly and Intelligent Interface

I have had an excellent experience using Entrata. It is a great CRM data base.

Avantages

Friendly CRM tracking and user friendly!

Inconvénients

Time out times are affecting the afternoon workload, around 4:30 PM.

Jen
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

4,0
Publié le 05/09/2024

Great for Multi Family - Missing the Mark a Bit on Commercial

Mostly favorable! It's a great platform with a few bugs to work out, just like any other property management program.

Avantages

Easy menus, intuitive use. Wide variety of reporting features.

Inconvénients

The commercial property platform contains too many features that are related to multi family only and work-arounds are required.

STEPHANIE
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/05/2024

Making Property Management Simple

My experience with Entrata has been wonderful. The program is easy to use, I can learn new things quickly with all of the different options for training, and the customer service is next level!

Avantages

I love how user friendly Entrata is! I utilized the trainings when I first was introduced to this program. I was impressed about how helpful my trainer was and how thorough it was. The trainer checked in with me after to make sure that I knew exactly what I was doing, and where to go if I needed any extra assistance. The customer service is spectacular!

Inconvénients

I have only run into one issue with Entrata. Several of my residents were charged extra for using a commissions based debit card not realizing that there was a difference. My issues were resolved quickly though.

Kaelan
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 28/02/2024

The Gold Standard for PM Software

Avantages

Entrata is an incredibly streamlined, user-friendly PM software website. Different features are well laid out and divided among different pages to allow for a clean user interface. Lease execution and tracking is incredibly easy with the implementation of a third-party API. Accounting features, from resident ledgers to rent tracking to yearly budgeting, are also powerful and easily customizable to anything you may want and/or need.

Inconvénients

The biggest flaw with Entrata is their proprietary training center. While there are many helpful videos available to get you acquainted with the software, it has been the shared experience of myself and my staff that the quizzes are not always very intuitive or follow important items within the training. Rather, many of the quizzes are confusingly worded and often result in them not being passed and having to retake them again.

uma maheshwar
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 29/05/2024

All in One for procurement and financial (Entrata)

Overall, Entrata receives high marks for its comprehensive functionality, ease of use, and strong customer support. It is well-regarded as an all-in-one solution that helps property managers enhance operational efficiency, improve resident satisfaction, and gain valuable insights through advanced reporting and analytics. These strengths make Entrata a preferred choice for many property management professionals.

Avantages

Users appreciate that Entrata covers all aspects of property management, from leasing and accounting to maintenance and marketing. This integration helps streamline operations and reduce the need for multiple software solutions. Entrata offers comprehensive training resources, including webinars and documentation, which help users maximize the platform’s capabilities.

Inconvénients

There are reports of the software being slow at times, particularly during peak usage periods. Slow performance can hinder productivity and impact user satisfaction.

Veronica
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
4
Simplicité
5
Support client
3

4,0
Publié le 07/06/2024

Easy to Use

Avantages

I like how easy it is to navigate, and everything you need to work with in a daily operation can be found in your dashboard. No need to go searching!

Inconvénients

Sometimes the posting of charges or utilities do not line up on time, so there are delays in postings, which cause residents to have a residual balance after rent payments are due.

Colson
  • Secteur d'activité : Immobilier commercial
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/09/2024

Entrata deserves 5-stars

Top pick for PM softwares from an owner/asset managers seat. Customer support has been great when I have needed it, and their product is highly functional.

Avantages

The quality & variety of reports available is great, I also like how customizable report formats are. Platform is relatively easy to navigate and has a lot of options.

Inconvénients

Fairly steep learning curve - report contents are not well explained so you have to do a lot of digging around initially to find what you need.

Tara
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 17/09/2024

Staff Accountant

Customer service are easy to work with, the software is easy to use

Avantages

The reports are easy to pull and extract date from.

Inconvénients

After you pay an invoice you are not able to change the post month

Tonya
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

4,0
Publié le 07/06/2024

Entrata Review by a Leasing and Marketing Consultant

I really appreciate the features that it provides. Being in the industry for 8 years, I basically used the same system for everything. I like the ease that Entrata brings to this busy industry!

Avantages

Made my job easier, especially with the automatic follow-ups

Inconvénients

The thing that I liked least is that when the system does an automatic follow-up, it does not allow us to send their personalized quote with that, so my tours end up getting 2 back to back emails as soon as they leave

Soe Moe
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/09/2024

Leasing Consultant

I am using over four years and reliable for the apartment.

Avantages

Super First and I can search in a search box on the top, whatever I want in the database within a second.

Inconvénients

The Data is Very Clear in the application tab by tab.

Katie
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 23/02/2024

Beginner friendly

Avantages

If you are new to property management it is easy to use and helps to stay organized and on tract

Inconvénients

Our system syncs with Yardi so we have to wait overnight for some details to show in both programs. Our detailed ledgers only show in Yardi but we post the payments in Entrata

Heather
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4,0
Publié le 28/05/2024

Heather Arbor Properties

Entrata has been an easy learning curve for all

Avantages

Very easy to learn and implentation went well

Inconvénients

The training videos helped our teams grasp

Tammy
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 10/09/2024

Very pleased with Entrata

I've been using Entrata for the past 5 years and besides the technical issues, I like the ease of this software.

Avantages

The software is very user friendly. If you make a mistake, you can easily fix.

Inconvénients

It seems to be having technical issues recently.

Obaid
  • Secteur d'activité : Immobilier
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 24/05/2024

Entrata is great

Avantages

I have used all other property management software but Entrata is the best. The convenience, easy to use and understand dashboard makes it super convenient and easy to use.

Inconvénients

Receiving invoices emails that have been rejected continues to be an issue

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