En savoir plus sur Samsara

Samsara est une solution de gestion de parc basée sur le cloud. Elle offre des fonctionnalités telles que le suivi GPS, le suivi des remorques, des caméras sur le tableau de bord, le routage et la distribution, la surveillance des camions frigorifiques, etc. Elle est conçue pour aider les exploitants de parcs de petite et moyenne taille à suivre l'emplacement physique de leurs parcs de véhicules et à surveiller le comportement de leurs conducteurs afin de rester en conformité avec les réglementations ELD et FMCSA. L'appareil GPS installé fournit des mises à jour du trafic en temps réel et affiche le meilleur itinéraire possible pour les conducteurs. Il recueille des données sur les arrêts inutiles, les performances des véhicules, les pannes et les déchets de carburant pour les gestionnaires du back-office. La solution combine les heures de service avec le traceur GPS et d'autres capteurs installés dans le véhicule pour enregistrer les heures de travail des conducteurs dans le cadre de la journalisation des heures de service et des normes DCE. Samsara propose une licence d'abonnement annuelle pour chaque appareil, qui inclut une assistance technique par téléphone pour ses utilisateurs. Cette solution peut être installée dans des camions, des bus scolaires, des véhicules de livraison, etc.
Samsara Logiciel - 1
Samsara Logiciel - 2
Samsara Logiciel - 3
Samsara Logiciel - 4
Samsara Logiciel - 5
Vidéo de Samsara
Samsara Logiciel - 1 - aperçu
Samsara Logiciel - 2 - aperçu
Samsara Logiciel - 3 - aperçu
Samsara Logiciel - 4 - aperçu
Samsara Logiciel - 5 - aperçu

Samsara - Prix

Samsara n'est pas disponible en version gratuite mais propose un essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Non
Version d'essai gratuite :
Oui

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Samsara - Avis

Note globale

4,4
Donnez votre avis !

Évaluation des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,3
Simplicité
4,4
Support client
4,1
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Tous les avis sur Samsara

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707 avis
Estelle
Estelle
  • Secteur d'activité : Mode et vêtements
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
5

4,0
Publié le 31/10/2023

Excellent produit

Avantages

L’usage de ce produit est très simple et efficace surtout la qualité des caméras. La période d’essai est aussi bénéfique. Ce logiciel est très facile à configurer

Inconvénients

Ce logiciel est tout à fait bon. Il y a rien dans ce produit qui me complique les tâches.

Claudel
  • Secteur d'activité : Internet
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
4
Support client
5

3,0
Publié le 02/09/2023

Logiciel de flotte

Avantages

Un logiciel très pratique et très fiable, facile à utiliser.

Inconvénients

Rien à reprocher, juste quelques soucis au cours de la connexion.Sinon je le recommande vivement.

Robert
Robert
  • Secteur d'activité : Eau/gaz/électricité
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 20/01/2025

Samsara - Driving Fleet Safety

Samsara has improved the quality of data we receive as well as the ability to gather and share the same in a timely manner.

Avantages

The equipment we received was good quality and easy to install. Software was simple to install.

Inconvénients

As with any new system there is a learning curve but Samara's support team is there every step of the way. They will check on you weather you ask or not.

Jeremy
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 13/12/2024

If you have a fleet of vehicles, get the Samsara system!

Everything about the system makes every aspect of our operation easier. The installation process is simple and can be done by anyone in our office. The online dashboard makes retrieving information easy. With having a 24/7 operation, having the ability to access the cameras anywhere and at anytime is reassuring. Since starting with Samsara we have saved money and time, which is priceless.

Avantages

Since putting the Samsara system in our vehicles we have decreased our drivers idle time, eliminated dangerous driving behaviors in drivers and been able to verify client complaints. Our dispatchers are able to see where the vehicles are when clients ask why their ride is late. Our mechanics use the system to pre-diagnose issues with the vehicle.The system is an invaluable tool.

Inconvénients

There are some vehicles that don't have all diagnostics available. We would like to see more interaction with all vehicles.

Mark
  • Secteur d'activité : Compagnies aériennes/Aéronautique
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1,0
Publié le 13/12/2024

Disgruntled customer !!!HELP!!!

The sales team.were amazing and told us everything we wanted to hear. The client support phone staff try there best but have a difficult time understanding the issues and are quick to get you off the phone by saying they will send a link to solve the issue. Rarely do I receive a link and whn I do, it has nothing to do with issue.
The issues we are having are minor.to fix wirh the proper climet support staff. We still haven't found anyone that's willing to help since May 2024m

Avantages

We switched our entire fleet from Motive to Samsara. Absolutely disappointed in the client support.I am aiming to switch back to Motive.
I've tested out four ELD platforms in the past seven years. Samsara is by far the worst platform so far when it comes to client support.
I can't figure out how anyone could give this platform more than one star.

Inconvénients

Zero client support. I've been attempting to resolve several issues for over six months and have been ghosted by every support staff member.
I need.to speak to a manager immediately if Samsara wants to salvage our relationship

Réponse de Samsara

Hi Mark, we’re sorry to hear about this experience and apologize for any inconvenience this has caused you. Can you please email me at [email protected] with your contact information and I can connect you directly with the team to help resolve this? Appreciate your time.

Répondu le 15/01/2025
Rick
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 13/12/2024

We have all Samsara cameras

We have had cameras for several years and have liked them. We have a different company for the ELD and we are very happy with the ELD's but when we tried the cameras, they were not as good as Samara cameras as far as dependability, tracking and views. We converted all of our buses to Samsara cameras getting away from the others.

Avantages

Installation of cameras was fairly easy, replacement was very easy. Tracking and updating pictures is better than our last vendor.

Inconvénients

I would like to talk to someone when there is a problem instead of being directed to a library of how-to videos that take time and may or may not address the problem or question I am having.

Shana
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
5
Support client
4

4,0
Publié le 17/12/2024

A few problems, but a good option compared to others!

Overall, Samsara's best function is the trackability of assets and the ELD for our drivers. Driver logs are easy and user friendly for both drivers and safety admin and other personnel.

Avantages

Samsara devices are easy to install, making tracking of equipment a breeze! Also, many, many reports are available for any time frame and groups!

Inconvénients

Samsara behavior detection is often off and inaccurate. It would be nice if the external camara could detect the speed limit outside of the built-in google map speed limits. Samsara flags speeding on side roads, overpasses and other streets drivers aren't even on. It just isn't real time so there is a lot of investigating that has to be done to ensure your drivers are not speeding.

Alternatives envisagées 

Verizon Connect

Pourquoi passer à Samsara

The price of Samsara and just the fact that we were not ready to switch everything over again at the time we were considering Verizon. Too much hassle to change.
Janis
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 16/12/2024

Top Quality System

Outstanding from the start to now. It was an easy install and setup. The support team was there with no tier levels. We spoke directly to an agent who could answer out question then.

Avantages

Easy to Setup - Customer Service is knowledgeable and Reliable - The fault code notifications are valuable for safety purposes giving knowledge about our Fleet Repairs Needed.

Inconvénients

That the price to car owners on a personal level isn't really feasible at this time. If and when it is I would love to do sales for this product. lol

Will
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 13/12/2024

Compliance Coordinator

Very positive. A few years ago, reliability or durability of the gateways and cameras could be an issue, but replacements were easy to acquire.
We ONLY use forward facing cameras and NO audio, yet the ability to coach and hold people accountable in the proper way is not an issue. Drivers don't feel spied on but do recognize their responsibility to represent themselves and the Company well.

Avantages

The ability to track and pull video for driver vindication vs complaints, etc. Does away with the aggravation of not being able to definitively determine what took place. (Crash, Complaint or Commendation)

Inconvénients

The billing is something of a maze to follow.

Melissa
  • Secteur d'activité : Agriculture
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

5,0
Publié le 13/12/2024

Samsara has been great to work with!

It's been overall a positive experience. Holding our drivers accountable and protecting us from bad situations they may come up against

Avantages

Samsara has been decent to work with and the overall service has been great for our fleet. The dash cam safety scoring has been great for holding our driver's accountable and giving them extra incentive to keep it safe. Also it has protected our company from potentially bad situation via the driver's behavior or other vehicles on the road they may be dealing with.

Inconvénients

Sometimes the cameras pick up on events that aren't actually happening (example: Mobile Usage) Driver's will be drinking coffee and it will pick it up as mobile usage

Manuel
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

4,0
Publié le 13/12/2024

Samsara: A Reliable Fleet Management Solution with Room for Improvement

Overall, our experience with Samsara has been positive, and while there's room for improvement, it remains a valuable tool for optimizing fleet performance and ensuring accountability.

Avantages

real-time tracking and detailed analytics that make managing operations more efficient.

Inconvénients

the occasional delay in data syncing, which can be frustrating during time-sensitive operations.

Alternatives envisagées 

Motive

Pourquoi passer à Samsara

We selected Samsara due to its comprehensive feature set and intuitive interface, which stood out compared to other options. Key differentiators included its real-time tracking accuracy, seamless integration with other systems we use, and its robust analytics tools that provide actionable insights into fleet performance. Additionally, Samsara’s customer support and scalability were deciding factors, ensuring it could grow alongside our operational needs. The combination of these strengths made Samsara the clear choice for optimizing our fleet management.
Tammy
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

4,0
Publié le 21/01/2025

Samsara Review

Overall a good product. The drivers seem to be able to work their way through the onboarding process with ease.

Avantages

The device itself is very easy to use. A good driver experience.

Inconvénients

Some of the support persons seem like they are learning the product themselves. To a motor carrier, we need quick response to issues with immediate answers.

Mohamud
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 19/08/2024

Samsara renewal is a joke

They are well above price of their competitors. Verizon's Connect is $5 per device per month cheaper and their customer service is unparalleled. They are quick to get your money and then ghost customers that have been loyal for over 3 years. They had so much going for them. But they have a 1.2 out of 5 rating on BBB and their google reviews are in the tank. They respond with a generic response but don't actually do anything.

Avantages

The equipment works and we were able to track the vehicles. The ai feature works great.

Inconvénients

The customer service. [sensitive content hidden] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.

Alternatives envisagées 

Verizon Connect

Pourquoi choisir Samsara 

Could not get the renewal done for another 3 years despite everything being completed on my end. Verizon had the contract done in 30 minutes and they dont increase their rates ever. They also do month to month payments.

Logiciel antérieur 

Verizon Connect

Pourquoi passer à Samsara

The AI technology was more advanced 3 years ago. They were a great startup company but have not maintained that energy.
James
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
4

5,0
Publié le 26/08/2024

Mid State TK Camera ROI

Our experience overall has been a good one. The camera's have helped out out in several situations where the actual person at fault could have gotten off.

Avantages

The ease of use. How it can be used to get out of sticky situations when incidents occur. Has also helped with lowering idle times.

Inconvénients

Having to pay extra for things that should be included in your monthly payment.

Alternatives envisagées 

Verizon Connect

Pourquoi passer à Samsara

Had more to offer in the beginning. After Samsara did an internal audit an took most of our programs off, don't know if it would still be better cost than another company.
andrea
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 28/05/2024

Excellent Fleet Camera System!

The installation process was smooth and hassle-free, with excellent support from the customer service team. They guided us through every step, ensuring we maximized the system's capabilities. The real-time monitoring feature is incredibly useful, allowing us to keep track of our fleet's location and status at any given moment.

The system's user-friendly interface makes it easy to review footage and access important data. This has been invaluable for quickly resolving any incidents or disputes that may arise. Additionally, the fleet cameras have contributed to improving driver behavior, promoting safer driving practices across the board.

Overall, the investment in this fleet camera system has paid off immensely. We highly recommend it to any business looking to enhance their fleet management and safety protocols. A five-star product and service all around!

Avantages

We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles.

Inconvénients

Pricing is on the expensive side, but the payment plans definitely help.

Tamsen
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 05/04/2024

6 yrs with Samsara

They have very good response time on their customer service and. My drivers are not waiting for hours to talk with somebody on a problem. If it's a problem that is not resolved immediately they are quick to move it up the food chain and get the problem or issue solved. The thing I am not happy with is talking to someone in a foreign country.. when I get someone with a heavy accent I usually hang up and start over and hope for a better outcome. I can't understand them they can't understand me.

Avantages

The hotspot and electronic logging device makes it very easy for our drivers to connect to any vehicles. Our drivers do a lot of slips leading and are not assigned to a specific truck. How easy it was for our drivers to change over to samsara it was a very simplistic system for them to learn and they caught on very quickly. Very few driver complaints and when there is one it's resolved quickly.

Inconvénients

The extensive amount of new things they bring into the program make it almost impossible to keep up. It can be overwhelming for a company that has only one staff member for the safety department. There are a lot of things they offer that you just do not even have time to learn or utilize. I would prefer to be a little more simplistic.

Alternatives envisagées 

Motive

Pourquoi choisir Samsara 

Too many complaints from our drivers. Inability to connect to the electronic logging device in the truck quickly our drivers were waiting 20 minutes at times to get their Bluetooth to connect.

Pourquoi passer à Samsara

Hotspot in the eld. This makes connecting to the truck instantaneous.
Don
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 23/07/2024

Gret system that is easy to use

Samsara is a tool I use every day all day. When I talk to to other safety leaders I steer them towards smasara.

Avantages

I have used numerous providers, samsara is #1 for me. Great support and very easy for admin and drivers to use.

Inconvénients

The video capture can be a little time consuming. Diffacult to identify the time you need.

Alternatives envisagées 

Motive

Pourquoi choisir Samsara 

Support and ease of use for drivers (ELD)

Logiciel antérieur 

Motive

Pourquoi passer à Samsara

Quality of products offered. The support team at Samsara
Kristina
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 12/12/2024

SAMSARA REVIEW

The experience has been great. Would recommend to everyone

Avantages

Samsara is awesome. The tracking and camera features have helped with to stay on top of safety practices of our drivers.

Inconvénients

No complains about Samsara. Do not have anything bad to say

Heidi
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
4
Support client
2

4,0
Publié le 17/12/2024

Good system. Customer service could use an upgrade.

It has been ok. They are not bad, but they are not excellent. They push you off to different departments, especially when renewals are due. When you call to ask for someone to help you with your account they just tell you where to look online for the details. Sometimes it would be just nice to talk to a person that knows what they are talking about.

Avantages

It was a more established company at the time that we signed up. It was a Canadian contact at the time.
So far, after lengthy phone calls, we can usually source the problem with any discrepancies.

Inconvénients

The inability to switch a new run to noon to noon or midnight to midnight without it switching all of the past logs. Sometimes our tours run differently and would work best on the other option than what the past tour ran on.
I don't like their renewal process and the lack of someone specifically looking after my account I keep getting sent to one department after another.

Corey
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5,0
Publié le 26/07/2024

Great Product

Avantages

So far we have found all aspects of Samsara to be great. I have been able to make our Truck Drivers safer by utilizing the safety score feature and adding it to our bonus structure.

Inconvénients

I have had to update a lot of area on our maps for Speed as we are very rural and some area did not have any speed limits associated which caused my drivers to have speeding violations when they were not speeding.

Latoya
  • Secteur d'activité : Construction
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
4

4,0
Publié le 15/01/2025

Samsara Review

I use Samsara daily! I track the fleet, check on DVIR's, dash cam footage, fuel & def gages. I coach through harsh events that come through in the safety inbox.

Avantages

I love the video library and dash cams. Being able to edit and download dash cam footage is great. That feature has helped us in many ways! It has helped us in incidents such as accidents, tracking down the fleet and coaching drivers on harsh events. I love the safety reports! I love that we are able to create my own reports in Samsara. Samsara has helped us save money and that is awesome!

Inconvénients

The videos from the dash cam footage takes a while to download. Overall, Samsara is great!

Kaleb
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
4

5,0
Publié le 26/07/2024

A Step into the Future

The overall experience with Samsara has been GREAT! The sales and technical support teams have been very helpful throughout the roll out process. We seen so much benefit out of the AG series of units that we began installing the VG series of units on our service trucks and other company vehicles. Having the ability to see all of our assets on one dashboard has made serving our customers much easier. We are able to dispatch technicians to down/failing equipment faster. Also being able to monitor a rental unit while it is on a jobsite has saved both our company and our customers money by avoiding costly downtime. No more wasted trips to service a unit that is not due.

Avantages

Samsara has given us the ability to track the usage of our rental units much better than anything before. Knowing how often a unit is running helps not only capture lost revenue on rentals but also gives us the opportunity to stay more inline with manufacturer maintenance schedules to keep our equipment running in peak condition.

Inconvénients

Some of the features that Samsara offers do not translate well in the equipment world. They seem to be more geared towards logistics and freight hauling.

Matt
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
1
Simplicité
1
Support client
1

1,0
Publié le 15/04/2024

DO NOT USE SAMSARA USE A DIFFERENT PLATFORM

We, as a company were introduced to Samsara and the product is good and the price WAS good. The initial pricing for the investment equipment is extremely high for what the product really is. We were sold a product and were told to use the Samsara system and see how we like it. We did just that. FOUR YEARS later they decided as a company to tell the customers that were sold their product at their price that they made a mistake and have to increase the bill by $4,000 annually or they will shut the features off that were promised initially at the cost we paid for four years. Their sales team sold a product, platform, and features at a price and now they want more per year. STAY AWAY FROM SAMSARA. They state that it was a mistake by their sales team. Their mistake their misleading sales pitch their people set up the account and put all the features in for these companies. They refuse to own their mistake and make it right. They even went as far as to say we are sorry but there are many customers that are affected and we don't care if we lose customers. HORRIBLE CUSTOMER RETENTION PRACTICE.

Avantages

Their equipment is good, The Installation is easy, The platform is good, Everything is good. They will raise your bill for the promises that they sold. THEY WILL TELL YOU THAT YOU WILL GET FEATURES TO GET YOU IN THE DOOR AND THEN TURN THEM OFF FOUR YEARS LATER UNLESS YOU PAY $4000.00 MORE PER YEAR BEWARE.

Inconvénients

Their pricing used to be good. But now they are jumping up the pricing. THEY WILL TELL YOU THAT YOU WILL GET FEATURES TO GET YOU IN THE DOOR AND THEN TURN THEM OFF FOUR YEARS LATER UNLESS YOU PAY $4000.00 MORE PER YEAR BEWARE.

Réponse de Samsara

Matt, we appreciate your feedback and are very sorry about the experience you've had. We have forwarded your feedback to the appropriate teams.

Répondu le 09/05/2024
Samantha
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
4
Support client
3

5,0
Publié le 29/04/2024

Samsara K&M Tire Review

Avantages

Ease of Dashboard use and navigation
Samsara's University and Training videos
The Multitude of Reporting available
In-Cab Alerts and ease of video footage pulling
Alerts for users

Inconvénients

Support Response Times - some times it takes a while to get an answer and then it's just a link to the Samsara help site, that I told support I had already checked.
GPS/Speeds - GPS still pulls wrong roadways or shows the driver in a field. The speeds are still a manual update, stating the speed is 25mph when it's actually 55mph or 60mph.

Mark
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
4
Support client
3

4,0
Publié le 15/01/2025

customer service is improving

It is becoming better with customer service. You have to really listen at times due to the accent of the agents.

Avantages

Some of the recent changes have become very useful for us in our transportation business.

Inconvénients

At times the app is cumbersome when changes are needed such as a mechanic moving a truck and the driver losing his reset time for a trip less than 2 minutes long.

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