Continue to Give is a cloud-based fundraising solution for non-profit organizations, churches and missionaries that helps them to manage online giving and accounting. It includes mobile and kiosk giving options.
Continue to Give features SMS-based donations which provides a local text-to-give number to collect donations via text message. Donors can manage their accounts, edit recurring donations, update payment options and generate receipts. The event ticketing module helps users send email tickets for events which can include QR codes. The solution also allows users to create custom drag-and-drop forms for surveys and donations.
Additionally, Continue to Give offers customer relationship management (CRM) capabilities and like a client portal, bulk email tools and a tagging system. It integrates with applications like BreezeCHMS, Aplos Account, Neon CRM and Church Community Builder.
Services are offered on a per transaction basis that includes support via email and over the phone.
Scott L. Secteur: Gestion d'organisme à but non lucratif
While I like some features of Continue to Give, some areas will give users (both donors and donees) a pause.
From a donor point of view, giving to a missionary or church that has a link to a donor page is a breeze. A form pops up and the donor can give online. The service sends an email documenting your giving and the site has a report that will show you your giving history. However, if a donor goes directly to the Continue to Give site, they will be very confused and lost. Maybe the donor shouldn't be going to the site directly, but the option exists to create an account as a giver. Once the account is set up, there is no direction as to what to do next.
From a donee point of view, the service has some nice features. I manage a missionary organization, and the ability for donors to give to support a particular missionary is a benefit. Again, the reports for donations are very helpful but sometimes inaccurate. My biggest problem is when the report says an ACH donation has failed when it has in fact gone through.
My other peeve is in trying to match individual donations to the batches that are posted to our bank. I export the giving transactions and mark the individual giving to match what came into the bank account. Between having to look up ACH vs CC batches and multiple batches in one day, it can be quite a chore. The recently added batch reporting helps, but that report can't be exported and only shows one day at a time.
I will say that the support team for Continue to Give is very helpful and responsive. They have assisted me with any issues I have had in short order.
Overall, I have to say I am pleased with Continue to Give, even with its shortcomings. There is no donation service quite like it, especially for missionary organizations. Reporting is good and the integration with a church/missionary website is excellent. I've not used some of the features that are available for churches (like the kiosk and mobile apps) but they look very well thought out. And the pricing compares favorably to other methods I have looked at. I would recommend it.
Integration with organization website.
Communication to donors.
Confusing set up for organizations and missionaries.
Reconciling donations to batch bank deposits.
Online giving, text giving, ACH giving. We are trying to reduce the in-house workload that mailed checks mean to us. This software will help a great deal!
My review has more to do with newbie customer-support of the folks at Continue To Give.
About 2 months ago I signed up with a different company to handle our online-giving needs. I had a question for them, so I created a ticket. It was an easy question: Can I upload a CSV file to your online software to create the various projects we need. I received a message back the next day that said that I could create as many funds as I needed to. I tried to be more specific with the question. It took 21 days for them to answer by way of their ticket system. I decided not to put myself through what I knew was going to be a bad relationship and I canceled the account. Then I found Continue to Give.
The Continue to Give folks are amazing. I am a new customer, but they have been very active in answering my questions, bulk uploading projects, and making sure that their forms work on our WordPress website (even adjusting the code a bit to see that they look right on my pages!) We are just starting .. with no public contributions yet.. and these folks have probably spent hours working with me.
All I can say is .. if what I see from customer service as a newbie is anything like what I will see when we get thousands of dollars of online contributions coming in .. I am going to be so happy!
On a side note: Most online giving systems allow for up to 3 projects to be funded with 1 contribution. There is no limit with this software!
Réponse : 14/11/2017
Thank you for your review! We enjoy serving you!
Bev H. Secteur: Gestion d'organisme à but non lucratif Nombre d'employés: 2-10 employés
We are a small non profit and our IT guy suggested Continue to Give. We've been using it about 6 months and so far it's been just great. I love that we get immediate notification of donations and our donors love the immediate receipt that is generated. That's great for us too because with just a small staff we don't have to worry about getting receipts out to donors. It's done! The only change that we wish is that we had the ability to customize it a bit. For us personally it would be nice if we could have recurring donations set so there is no option of putting in a preset end to the donations. People would always have the option to go in and stop their donations at any time but we would rather have Continue to Give suppose the donation will be ongoing indefinitely. Instead most of our donors think they have to set a stop time so most choose 12 months. That will cause us to have to re-recruit them after a year. Other than that, this is a really great system at an affordable price.
The immediate notification of donations. I was on the phone talking to a friend who was going to send us a donation and while we were still on the phone I got the notification that she had made the donation. It was nearly immediate! I also love the fact that it generates a receipt to the donor.
As I said in my review, and I probably should not have put all that in the review (feel free to shorten it) I wish that we could customize it so that for our organization our donors didn't have the option to set an end date. They could still go in and stop it at any time but putting that end date in their seems to encourage donors to plan to stop giving after a certain amount of time. So donors end up setting it for a year which means we have to go back and encourage them to renew their donation each time. Just makes it easier for them to stop.
Michael W. Secteur: Gestion d'organisme à but non lucratif Nombre d'employés: 51-200 employés
We have a form on our website (actually, connected to the CTG site) that makes it easy for our donors to give online. We then download weekly the donation details in an Excel spreadsheet and import them into our in-house donation software. Pretty easy!!
I have been impressed by Continue to Give's listening ear. They are not so large that they don't listen to suggestions that might benefit the software and not so small that they can't make positive changes! Also, I had been searching for a number of years for software that would make taking online donations easy AND allow Excel exports of the data so that we could load it into our in-house financial software. This software is great!
The only con I have is that I didn't learn about this software sooner!
Réponse : 13/02/2019
Thank you, Michael, for your review and for being a part of the Continue to Give community! We are so happy to hear Continue to Give is helping your company, especially when it comes to your online donations. Please don't hesitate to reach out if you need anything else from us!
John B. Secteur: Institutions religieuses Nombre d'employés: 13-50 employés
We transitioned from using PayPal over to Continue to Give. Overall, we have reduced our transaction fees and increased the use of online giving dramatically.
Lots of features - ability to set up recurring transactions that allow you to split your giving to different funds.
Less than intuitive in how things are set up - making you guess how to accomplish certain tasks.
Réponse : 13/02/2019
Thank you, John, for taking the time to review Continue to Give! We are glad to hear that Continue to Give has helped reduced your transactions fees and increased your online giving! We are sorry that it was less than intuitive in terms of setup. We are constantly perfecting our software and working towards making our setup more intuitive.
We so appreciate your feedback and please don't hesitate to reach out if you have any further questions or comments.