Bitrix24


 
Bitrix24 est une solution de gestion des clients qui fournit une plateforme permettant aux entreprises d'organiser et de suivre les interactions avec les clients et partenaires potentiels ou existants. Le logiciel permet aux utilisateurs de consigner et de gérer les interactions client, de saisir et de stocker les données sur les leads, de générer des rapports de vente et d'effectuer une segmentation des publics cibles. Les leads reçus du site web d'un utilisateur (par exemple, à partir d'un formulaire de commande ou d'opinion) peuvent être directement transmis au CRM. Les utilisateurs peuvent ensuite créer des modèles de messages, envoyer des e-mails individuels ou collectifs aux leads et aux contacts, saisir des notes sur les interactions avec les clients, planifier des réunions et affecter des tâches. Les utilisateurs peuvent créer des factures personnalisées pour les clients en insérant automatiquement les informations client et en les envoyant directement à l'adresse e-mail du client. La fonctionnalité d'entonnoir des ventes de Bitrix24 offre un aperçu des transactions commerciales en cours et de leur stade respectif. Avec le tableau de bord des ventes, les commerciaux peuvent voir combien de contrats ils ont conclus, combien de clients n'ont pas encore été facturés et la note d'un agent par rapport à celles des autres membres de l'équipe commerciale.
 

Bitrix24 - Bitrix24 CRM Contact
 
  • Bitrix24 - Bitrix24 CRM Contact
    Bitrix24 CRM Contact
  • Bitrix24 - Bitrix24 Task Management
    Bitrix24 Task Management
  • Bitrix24 - Bitrix24 Video Chat
    Bitrix24 Video Chat
  • Bitrix24 - Bitrix24 Drive
    Bitrix24 Drive
  • Bitrix24 - Bitrix24 Mind Map
    Bitrix24 Mind Map
Système(s) d'exploitation pris en charge :
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Navigateur web (indépendant du système d’exploitation), Windows 2000, Windows 8, Windows 10

449 avis sur Bitrix24

 

Awogor M. Secteur: Marketing et publicité Nombre d'employés:  2-10 employés Nombre d'employés:  2-10 employés

09/10/2019

09/10/2019

Provenance de l'avis : Capterra

Bitrix24 Is an All in One CRM and Collaboration Platform

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I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.

Avantages

Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media.
Bitrix helps to integrate your social media accounts and helps you manage them within as well.

Inconvénients

Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.

Aliaksandr B. Secteur: Marketing et publicité Nombre d'employés:  2-10 employés Nombre d'employés:  2-10 employés

31/01/2021

31/01/2021

Provenance de l'avis : Capterra

A good software, but if only you live in CIS

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Well, I used Bitrix a lot of time and you know, the things doesn`t change a lot of time. For sure, Bitrix is got a lot of features and integrations. But the question of quality of these features are opened. For 100% benefits of features, you should to charge the money for add-ons, or you should to do some of dev-jobs. This is not cool for the small teams.
Overall: for employees and some teams from CIS this software is 'must-have'. If you want to change something, you can do it, because a lot of software are available. And a lot of these are good enough for any-sized teams.

Avantages

A lot of features, a lot of integrations

Inconvénients

First of all: a heavy widgets. Your website will be slow if you will use widgets, like openlines and etc. Second one is an old interface of admin. Like 'Permissions' and etc. Third: the reports are really bad. Also email marketing isn`t good. And the last one is that you should always charge the money: for example, it`s hard to find a useful free add-ons.

Ven I. Secteur: Marketing et publicité Nombre d'employés:  11-50 employés Nombre d'employés:  11-50 employés

31/01/2020

31/01/2020

Provenance de l'avis : Capterra

Good Product but Poor Service - Definitely not located in USA

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I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Avantages

User Interface.
Easy navigation
Less Learning Curve

Inconvénients

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Syazwani I. Secteur: Services financiers Nombre d'employés:  10 000+ employés Nombre d'employés:  10 000+ employés

22/02/2021

22/02/2021

Provenance de l'avis : Capterra

Project management managed well with Bitrix24

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Working with Bitrix24 has very many benefit, almost everything that i need is available in this software and i don't need to integrated it with other service or survey to make it a complete software. Storing document and files can be done easily within the software without having to use other cloud storage software.

Avantages

Bitrix24 really has help me and my colleague managing task and project that we are running and collaborate. Communication the most important feature for collaborating project, and this software has provide us to have video calls and chat platform build-in inside the software. It helps us to connect easily with each others.

Inconvénients

Work-time tracking is one of least tools that we don't ever use to measure our working time. As long as the work is done according to the time frame that has been decided, how long we are working online everyday is irrelevant. They better add milestone tracking rather than work-time tracking in my opinion.

Haris C. Secteur: Comptabilité Nombre d'employés:  2-10 employés Nombre d'employés:  2-10 employés

10/09/2020

10/09/2020

Provenance de l'avis : Capterra

Easily the best CRM for its price

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Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.

Avantages

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Inconvénients

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.