En savoir plus sur Lightspeed Restaurant

Lightspeed Restaurant est une solution de PDV (point de vente) basée sur le cloud pour les restaurants, adaptée aux restaurants à service classique ou rapide, bars, discothèques, restaurants d'hôtel, cafés, etc. Ses fonctionnalités clés comprennent la gestion de la salle, le suivi des clients, le suivi des stocks, la prise en charge des cartes-cadeaux, le mode hors ligne et une application mobile pour iOS. Lightspeed Restaurant permet aux utilisateurs de créer et de mettre à jour des menus avec des photos et des descriptions, ainsi que d'intégrer des options de cuisson et des garnitures dans le menu, qui seront automatiquement prises en compte dans le coût du produit. Le système relie la communication entre la cuisine, le personnel de service et d'accueil en temps réel, tandis que la direction peut contrôler les niveaux de stock, suivre la main-d'œuvre et surveiller les rapports de vente. Chaque client peut être affecté à son propre siège et le personnel peut fusionner ou déplacer des tables en temps réel, même au milieu d'un quart de travail. Les utilisateurs peuvent générer des rapports détaillés sur les ventes et les performances pour suivre la productivité des employés, ainsi que les articles les plus vendus, les tendances et les habitudes des clients.
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Lightspeed Restaurant Logiciel - 1 - aperçu
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Lightspeed Restaurant - Prix

Lightspeed Restaurant n'est pas disponible en version gratuite mais propose un essai gratuit.

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Version d'essai gratuite :
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Lightspeed Restaurant - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,3
Fonctionnalités
4,4
Simplicité
4,6
Support client
4,4
Taciana
  • Secteur d'activité : Produits alimentaires
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
4
Simplicité
5
Support client
5

5
Publié le 09/02/2020

Je recommande le programme

Avantages

J’ai longtemps cherché un système de vente simple, abordable et efficace qui est compatible avec MEV et c’est le seul que j’ai trouvé qui correspondait à mes besoins! Je recommande Lightspeed sans hésitation! Ça fait 1 an que j’utilise le produit, la compagnie fait des suivis avec moi et je l’apprécie!

Inconvénients

J’espère qu’éventuellement on pourra avoir accès au système sur notre téléphone également!

Erin
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 07/04/2022

Take the plunge, get Lightspeed

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.

Avantages

Ease of use, ease of setup, always someone to help available 24/7

Inconvénients

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Alternatives envisagées 

Toast POS

Pourquoi passer à Lightspeed Restaurant

Better setup, better customer service, availability to add other services like online ordering and loyalty program
Malcolm
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 08/02/2021

Choose Lightspeed!

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Avantages

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Inconvénients

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Alternatives envisagées 

Hippos POS, Squirrel POS, TouchBistro et Silverware Avrio

Pourquoi passer à Lightspeed Restaurant

Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price.
Clif
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
1
Fonctionnalités
3
Simplicité
1
Support client
1

1
Publié le 13/07/2017

Not interested in much other than sales

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".

I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Avantages

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Inconvénients

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Toby
  • Secteur d'activité : Restaurants
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
4
Support client
5

5
Publié le 28/11/2019

Lightspeed at the speed of light!

Avantages

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Inconvénients

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Alternatives envisagées 

Clover, TouchBistro et Toast POS

Pourquoi choisir Lightspeed Restaurant 

Square was not robust enough and their pricing for multiple order entry ipads was too high.

Logiciel antérieur 

Square Point of Sale

Pourquoi passer à Lightspeed Restaurant

It had all the functionality that we needed and the pricing was good and the support is phenomenal!

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