Raklet

Avantages

Its focus on events rather than forum and group discussion

Inconvénients

Lots of features, learning curve is there...

Avantages

Raklet’s user-friendly interface and comprehensive features make membership management a breeze. I particularly appreciate the ease of creating and managing member profiles, sending out newsletters, and organizing events all from one platform. The customization options for membership levels and payment plans are also impressive, allowing for flexibility to suit our organization’s needs.

Inconvénients

While Raklet offers robust features, I found that some advanced customization options could be more intuitive to navigate. Additionally, occasional technical glitches or slow loading times can occur, although they are usually resolved quickly by the support team.

Avantages

I like the bar code option and also the social aspect, with announcements . The fundraising feature was also quite cool.

Inconvénients

* Bad customer service - very slow and often no response. I got so frustrated. (After no response for over a week, I then received a "how was your experience?" email - hence this review. * False advertising - it does not integrate with your website (it is basically a button re-direct to their site). * It also does not integrate with Facebook or Eventbrite as advertised - it only integrates with Zapier, and the functions are not useful for businesses. (Ie: it won't create an event like it does on Eventbrite, it only creates a post). * Event functionality is very basic. I had endless issues trying to get an event live with 503 errors. * You upload your logo but when customer register on an event it doubles up the logo (even though its only been uploaded once). No "event images" appear in emails, or on the event listing page. * I was unable to find an event calendar - just a list of events. * If checking people in to your event when you have no wifi or mobile phone service is important to you, then this is not for you. * An event organiser is unable to cancel an attendee from the app. * Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test. I used the system for 4 days (most of that was waiting for their customer service to get back to me). I have requested a refund for the trial as I never actually used it for my business but I have been ignored, or told to read the terms of business.

Avantages

Easy to install, easy to use, fantastic customer support - responsive and helpful. It has same features as traditional community software/platforms for a fraction of the price.

Inconvénients

The overall generic/initial look is not too ‘modern’, and unless you’re a bit tech savvy it’s hard to modify.

Alternatives envisagées 

Pourquoi passer à Raklet

Avantages

Accessibility to developers was key to set up the system to suit our needs

Inconvénients

Different time zone means a delay on responses

Alternatives envisagées 

Pourquoi choisir Raklet 

Pourquoi passer à Raklet

Avantages

The system is well built, clearly reflects deep experience and understanding of most use cases, can flexibly adapt to unusual needs, and has superb support from the Raklet team.

Inconvénients

I haven't yet found anything I don't like.

Avantages

They provide very good customer support and always answer my questions.

Inconvénients

There is a significant delay while on line

Avantages

One tool to manage all our club activities.

Inconvénients

SMS. It started off easy but we have been unable to send sms messages since the change. We have money in the books but are unable to send messages.

Avantages

Raklet makes it easy to keep track of memberships and renewals. The ability for members to pay with credit cards and the integration with Stripe for CC processing is key. The product has been very flexible and the support team is very professional and responsive.

Inconvénients

A minor downside is that it has a small learning curve to get started, but the Raklet team was there to help in getting all of our initial setup completed. Day-to-day administration is easy.

Avantages

Allowed us to consolidate disparate systems under a single banner with a great price point for non-profits

Inconvénients

APIs (Zapier specifically) are under a more expensive price point
Support is out of Europe and we're a US-based org so support is usually the next day

Avantages

Very happy with Raklet so far. It's quite robust, yet has a clean and sleek interface. It offers phenomenal value relative to its peers at its current price point. There are some customization options missing that would fall into the "nice to have" category, but, there are also others not included elsewhere (or not done as well) despite paying more. Onboarding support and learning materials are excellent.

Inconvénients

Restricting the custom domain feature to only the Premium ($399/mo) level and above feels a little extreme to me. This is not a purely white label solution since the "Powered by Raklet" messaging and logo is still at the bottom of each page (even if you pay for Premium, so far as I can tell), and, even if it were, the app still provides Raklet with exposure since only the $4800/yr Premium plan has the custom-branded app option... but even then, that's at an extra $3600/yr. I would have liked to see the option to trade off on some other bells and whistles to have a custom domain included instead. There's so much here and it all seems outstanding so far; I just think there might be a case to be made for a bit more flexibility in the pricing/bundling structure to allow for a-la-carte add-ons without having to upgrade the whole plan to the next tier. I'm paying for things I don't need but can't justify the monumental jump in price to get the one or two features missing that I really wish I could incorporate.

Avantages

Raklet has significantly streamlined our membership management process with its comprehensive and user-friendly features. The software’s intuitive interface makes it easy to manage member information, track subscriptions, and handle renewals efficiently. The integrated payment processing system has simplified the collection of dues and donations, ensuring a smooth and hassle-free experience for both our organization and our members. Overall, Raklet has been a game-changer for our organization, enhancing our efficiency, improving member engagement, and providing a robust platform to support our growth.

Inconvénients

One of the main issues we’ve encountered is the inability to issue receipts directly from the platform after a member makes a payment. Having the capability to generate and send receipts would be a significant enhancement, ensuring a complete and seamless financial transaction process for our members.

Avantages

Easy to use, great value for money. Intuitive operations so new staff can jump right in

Inconvénients

I would like to see more templates for community and presenting information.

Avantages

The integrated system with analytics on the dashboard, and the easy management system

Inconvénients

Raklet does not have a South African payment method

Avantages

It's easy-to-use, has a good support team and is very flexible.

Inconvénients

Some very good features are only available for the bigger packages, which are more expensive, so we don't have the chance to try them since we subscribe to the smaller packages.

Avantages

As much as I love the platform, It's the support that will ultimately make the difference with even the best of ssoftwares. It's not when everything is perfect that this matters. It's when things go wrong that the rubber meets the road for me. I want to give a special thanks to Gercek & Levent from the team at Ranklet for ensuring that my challenges were resolved. Those guys really deliver when I need them and are a valuable asset to Ranklet.

Inconvénients

As with any software their is always room for improvement. Although they do have zappier integrated for automations it would be awesome if they added pabbly for those of us that don't use zappier. But this is minor.

Avantages

the customer service was great, friendly staff

Inconvénients

I dont have anything in particular, was a great experience

Avantages

Raclette has provided me and my colleagues, along with our customers, with new possibilities and horizons for leveraging our contacts and networks and further and so our goal of bringing high quality education content.

Inconvénients

At first it can feel a little bit overwhelming, but with some time and some practice it starts to make a lot more sense and expands the boundaries of what's possible.

Avantages

Raklet offers comprehensive features, excellent customer support, and a seamless user experience

Inconvénients

Sometimes some occasional glitches and limited customization options

Alternatives envisagées 

Avantages

The customer service are really quick to respond, going as far to also having a video call with me to further explain the product.

Inconvénients

It's fairly straight forward however making it a more forum like platform would be helpful for me.

Avantages

The system is user friendly and customer support is outstanding!

Inconvénients

Getting new implementations or having to pay for them as Raklet is still a work in progress.

Avantages

We are a professional organization that requires the capacity to track our members in order to award certifications, track continuing education units, and conduct events for the professional growth of our members.

In light of the preceding requirements, we discover that racklet are capable of assisting us in achieving our goals. The certificate is one of the things we'll need to make, and it will help us a lot to make sure that our organization runs smoothly.

The developers working on this platform are quite approachable and well-versed in the requirements of our firm. Their understanding of our organization's needs, as well as their eagerness and willingness to help us reach our goals, is a big deal.

There is always the chance to check with the team and ask that a feature be added to your account if one isn't already there.

It is possible that this platform will provide us with many additional functionalities that we have not yet completely explored. Utilize digital tools such as memberships, newsletters, and other forms of advertising to develop and monetize your following. There is no need for coding.

There are a lot of useful tools that this platform can offer that we haven't used yet that will help us make our community experience beautiful.

I would strongly recommend this platform to any serious businesses that want to give their users a great experience.

Inconvénients

Feature limitations on artifact submission

Avantages

It gives an answer to most of the administrative and other kind of needs of our Cultural No Profit Association. The founders of Raklet have been and are open to our requests and we found a very positive collaborative dialogue with them.

Inconvénients

At the moment
- I do not understand how I can get the complete list of all the anagraphical, fiscal and administrative data related to all members (this is our most important administrative need). For each member we need to show: Name, Second Name, Italian Fiscal Code, date of request and date of acceptance of the Association, address and email or telephon number, if he is Active or not. If we receive a Fiscal Visit we have to present easily the complete list of all these data of all our members.
- Raklet does not still allow to keep a register of Contacts of Persons that are not yet MEMBERS. Therefore we cannot envoy Newsletter to them, nor envoy promotional messages or Invites.
- The graphic possibilities of Newsletters might be potentiated.
- It might be good to let New Members of our Association to read Italianinformations about Raklet and few but clear instruction about its use.
- It might be developped the use of Raklet as Social Network of Members.
- It might be developped the use of SMS for the payment of the fees!

Avantages

Easy to use and straightforward.
We are people with low vision, a more visible visuality can be used.

Inconvénients

Coloring and themes can be chosen.
We are people with low vision, a more visible visuality can be used.

Avantages

the poor service and communication make it difficult to comment here. For a time, the renewals and notices went out smoothly, then, for no apparent reason, they stopped. Then, many memberships were deleted, again. no reason for this was given.

Inconvénients

Not consistent. The updates seem to "break" processes that had been working fine.