En savoir plus sur Mend

Lancez votre programme de télémédecine dès aujourd'hui grâce à MendFree. Mend est une solution cloud de communication pour les soins de santé qui permet aux patients et fournisseurs de se connecter et de partager des fichiers, des messages, des évaluations, des photos et des données. Les utilisateurs et les fournisseurs peuvent utiliser des outils de visioconférence et de chat en direct sur leurs ordinateurs de bureau ou appareils mobiles. La solution propose des services de messagerie, visioconférence et partage de fichiers conformes à la loi HIPAA. Les utilisateurs peuvent partager des informations avec les patients ou en interne via une interface de type glisser-déposer afin de télécharger des fichiers et d'inviter des patients à un chat au moyen de liens par e-mail. Mend peut également être utilisé pour recueillir des informations de santé auprès des patients, notamment pour les formulaires de consentement, antécédents médicaux, images scannées d'identification, documents de gestion de dossier, etc. La solution s'intègre à d'autres logiciels et services, notamment des plateformes de dossier médical partagé, des solutions de gestion de cabinet, des logiciels de gestion de pharmacie, des solutions pour fournisseurs d'informations de laboratoire ou prestataires d'assurance, etc. Mend propose des services pour un montant forfaitaire qui inclut un service d'assistance par e-mail, par téléphone et via un chat en ligne et des tutoriels.
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Vidéo de Mend
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Mend - Prix

Mend est disponible en version gratuite et ne propose pas d'essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Oui
Version d'essai gratuite :
Non

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Mend - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,4
Fonctionnalités
4,4
Simplicité
4,5
Support client
4,5
Ronald Abilmar
Ronald Abilmar
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 10/09/2023

Transforming my healthcare experience forever.

I love the flexibility it offers by allowing me to communicate with my healthcare providers via messages, video or forms, which perfectly suits my needs and preferences is great.

Avantages

It's great that it has simplified and streamlined my healthcare experience, allowing me to receive the care I need quickly and efficiently.

Inconvénients

Well, sometimes I have experienced some connectivity problems or communication delays when using the platform.

Jennifer
Jennifer
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/07/2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Avantages

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Inconvénients

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Réponse de Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Répondu le 16/07/2020
Rannon
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
3
Fonctionnalités
4
Simplicité
3
Support client
1

2
Publié le 29/09/2020

Reoccurring Issues that Never Get Addressed

Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

Avantages

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Inconvénients

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Réponse de Mend VIP

Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity.

Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that.

Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone.

Répondu le 30/09/2020
Darrell
  • Secteur d'activité : Production audiovisuelle
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 12/01/2024

Great option for Therapy

Avantages

Video sessions are great! The quality is pretty good and the option to share pdf docs through the browser is excellent.

Inconvénients

Nothing negative to say at all about Mend.

Jaelynn
Jaelynn
  • Secteur d'activité : Hôtellerie
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
3
Simplicité
5
Support client
0

4
Publié le 11/02/2021

Easy Telemedicine Software

Avantages

It's easy to log into. It's good for reminding when the next meeting is or easy to schedule with. It's pretty straight forward with its format. I can use to just get into video calls quickly without having to navigate through the app to find the call.

Inconvénients

I will say calls can drop pretty easily. It does not work well if the app is interrupted by an incoming call, you will have to log in and out. The voice function normally drops after being interrupted.

Réponse de Mend VIP

Thank you so much for the review! Some cell phone carriers are not able to support data and voice at the same time. This could be the problem if you can a voice call that is incoming.

Please feel free to reach our world class customer service team within second using the Need Help? button anytime. We have tips, tricks, and new configurations to make sure your video stays connected, while maintaining privacy and security.

Répondu le 29/05/2021

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