En savoir plus sur Mend

Lancez votre programme de télémédecine dès aujourd'hui grâce à MendFree. Mend est une solution cloud de communication pour les soins de santé qui permet aux patients et fournisseurs de se connecter et de partager des fichiers, des messages, des évaluations, des photos et des données. Les utilisateurs et les fournisseurs peuvent utiliser des outils de visioconférence et de chat en direct sur leurs ordinateurs de bureau ou appareils mobiles. La solution propose des services de messagerie, visioconférence et partage de fichiers conformes à la loi HIPAA. Les utilisateurs peuvent partager des informations avec les patients ou en interne via une interface de type glisser-déposer afin de télécharger des fichiers et d'inviter des patients à un chat au moyen de liens par e-mail. Mend peut également être utilisé pour recueillir des informations de santé auprès des patients, notamment pour les formulaires de consentement, antécédents médicaux, images scannées d'identification, documents de gestion de dossier, etc. La solution s'intègre à d'autres logiciels et services, notamment des plateformes de dossier médical partagé, des solutions de gestion de cabinet, des logiciels de gestion de pharmacie, des solutions pour fournisseurs d'informations de laboratoire ou prestataires d'assurance, etc. Mend propose des services pour un montant forfaitaire qui inclut un service d'assistance par e-mail, par téléphone et via un chat en ligne et des tutoriels.
Mend Logiciel - 1
Mend Logiciel - 2
Mend Logiciel - 3
Mend Logiciel - 4
Mend Logiciel - 5
Vidéo de Mend
Mend Logiciel - 1 - aperçu
Mend Logiciel - 2 - aperçu
Mend Logiciel - 3 - aperçu
Mend Logiciel - 4 - aperçu
Mend Logiciel - 5 - aperçu

Mend - Prix

Mend est disponible en version gratuite et ne propose pas d'essai gratuit.

À partir de :
Non fourni par l'éditeur
Version gratuite :
Oui
Version d'essai gratuite :
Non

Produits similaires à Mend

Zoom Meetings

Zoom Meetings est une solution logicielle de vidéoconférence basée sur le cloud qui permet aux organisations des...

American Well

American Well is a cloud-based telemedicine management solution designed for practices of all sizes. Primary features...

Telezecaremd

TelezecareMD is a cloud-based telemedicine solution designed to help healthcare organizations manage real-time...

Zoom Video Webinars

Zoom Video Webinars is designed to help businesses conduct interactive live sessions, share screens, manage attendees...

BlueJeans

BlueJeans est une solution de visioconférence basée sur le cloud qui aide les moyennes et grandes entreprises à...
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...

Mend - Avis

Évaluation des fonctionnalités

Rapport qualité-prix
4,2
Fonctionnalités
4,2
Simplicité
4,3
Support client
4,4
5 avis sur 454 Afficher tous les avis
Utilisateur vérifié
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
0

5
Publié le 05/02/2019

Incredibly Impressed

Really impressed. I will recommend this to all colleagues. Everything has been so incredibly easy to access all of our patients who fill out the paperwork complement on the ease of the system.

Avantages

We are able to add surveys for our patients to take which has been tremendously helpful in our assessment process. Getting the scores for the surveys is also tremendously easy.

Inconvénients

I don't have anything negative to say.

Jennifer
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé Autre pendant Essai gratuit
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 12/07/2020

Mend

My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Avantages

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Inconvénients

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Réponse de Mend VIP

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Répondu le 16/07/2020
Chantel
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
0
Fonctionnalités
5
Simplicité
5
Support client
5

5
Publié le 05/08/2022

Easy to use!!!

Overall, the system is easy to use and very convenient

Avantages

I like being able to reach out to the patients through the system. Being able to send text messages through the system almost guarantees the patient will call us back

Inconvénients

Keeping track of the outreach is a bit difficult. Previously, I was trying to find further details on a message I had sent to one of our patients. After speaking with customer service, I learned that the system does not keep track of the messages we send out, only if I could provide a phone number attached to the patient I'm looking for. This didn't help my issue of figuring out which patient I was looking for or keeping track of all the messages I send out.

Rachel
  • Secteur d'activité : Hôpitaux et soins de santé
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis
Rapport qualité-prix
4
Fonctionnalités
3
Simplicité
4
Support client
3

3
Publié le 24/09/2020

Mixed Feelings- Healthcare

We do love our direct customer support rep, but several issues we've had to escalate beyond them have not had a valid response from management. Those include HIPAA issues, state and federal telehealth regulations, business associates agreement concerns, etc. Major compliance (healthcare) issues with this product were not taken seriously. Concerned upper management does not understand relevant regulatory governance enough to ensure product is, and remains, in compliance. If NOT using for healthcare, then it's not a concern as this product works as described and meets needs for non-healthcare organizations.

Avantages

End-user experience is great, first level customer support is also wonderful. Meets many of our basic needs and offers a lot more flexibility than other products we've used (of same type). Mend tech team wonderful at making changes as we request them and finding solutions for alternate workflows. Great implementation process.

Inconvénients

Major healthcare compliance concerns and as an organization, we've had to do much of the groundwork to both identify and push to resolve, including educate vendor on why it was a concern. We discovered very serious flaws in patient consent process that indicate Mend does not actually meet multiple federal standards (HIPAA, CMS Regs, and UETA, E-Sign Act) in this area, despite their contract and all business materials clearly stating they do. We brought this to their attention immediately (Feb 2020) and have had a very frustrating path to resolution and are not entirely sure it's resolved still (Sept 2020). Multiple attempts to get, in writing, explanation of issue and resolution (to support our organization as we are liable for this issue in any audit) with no response at all. Very poor communication re: resolving and not much accountability.

In addition, reporting functionality is lacking. Only very basic reports can be obtained.

Alternatives envisagées 

Zoom Video Webinars et American Well

Pourquoi choisir Mend 

Better scheduling and EPM options with Mend. Needed more flexibility.

Logiciel antérieur 

WeCounsel

Pourquoi passer à Mend

The practice management/ front office features.
Lindsay
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis
Rapport qualité-prix
5
Fonctionnalités
4
Simplicité
5
Support client
5

4
Publié le 27/07/2022

User friendly, great customer support

I am able to connect with clients all over the state of NC so I can keep a steady caseload and meet needs consistently even during the pandemic.

Avantages

I love the screen share option for teletherapy counseling. This allows us to work together and helps clients understand concepts. I can also share videos and we can discuss which adds rich topics to our therapeutic work together. I also love the messaging feature and ability to call a client if they are not showing up it helps save time finding a chart and calling the client so we can connect as soon as possible. The ad-hoc feature has been helpful too if there have been errors connecting.

Inconvénients

It glitches quite often even when both my internet and my client's internet has 4/5 bars for strength.

Catégories connexes