--- description: Avis sur HelpWire : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpWire | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de bureau à distance](/directory/4019/remote-desktop/software) > [HelpWire](/software/449895/HelpWire) # HelpWire Canonical: https://www.softwareadvice.fr/software/449895/HelpWire Page : 1/4\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/449895/HelpWire?page=2) > HelpWire est un logiciel d’accès à distance destiné aux équipes IT et aux techniciens qui assurent le support sur Windows, macOS et Linux. Les sessions démarrent via un lien : l’utilisateur distant rejoint la session sans créer de compte ni saisir d’identifiants, ce qui réduit les efforts de coordination. Lorsque c’est possible, HelpWire utilise des connexions directes peer-to-peer, avec une connexion relais comme solution de secours. Pour les interventions ultérieures, l’accès sans surveillance permet aux techniciens de revenir plus tard sur un appareil sans que l’utilisateur distant soit présent, même après un redémarrage. > > Conclusion : 80 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 80 Avis | | Simplicité d’utilisation | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Eltima Software - **Pays**: Frankfurt, Allemagne - **Entreprise fondée en**: 2001 ## Contexte commercial - **Prix à partir de**: 0,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - API - Accès et contrôle à distance - Accès sans surveillance - Accès à plusieurs moniteurs - Authentification unique - Authentification à 2 facteurs - Chat en temps réel - Chat et messagerie - Comptes d'utilisateur multiples - Connexion sécurisée - Contrôles/Permissions d'accès - Dépannage - Gestion des utilisateurs - Outils de diagnostic - Partage d'écran - Partage des fichiers - Sécurité SSL - Transfert de fichiers - Transfert de session ## Ressources d'aide - Service client/e-mail - Base de connaissances - Chat ## Category - [Logiciels de bureau à distance](https://www.softwareadvice.fr/directory/4019/remote-desktop/software) ## Catégories connexes - [Logiciels de bureau à distance](https://www.softwareadvice.fr/directory/4019/remote-desktop/software) - [Logiciels de prise en main à distance](https://www.softwareadvice.fr/directory/4537/remote-support/software) ## Logiciels similaires 1. [TeamViewer ONE](https://www.softwareadvice.fr/software/99131/teamviewer) — 4.6/5 (11629 reviews) 2. [Zoho Assist](https://www.softwareadvice.fr/software/392373/zoho-assist) — 4.7/5 (1445 reviews) 3. [AnyDesk](https://www.softwareadvice.fr/software/100985/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.softwareadvice.fr/software/154669/slack) — 4.7/5 (24142 reviews) 5. [Supremo Remote Desktop](https://www.softwareadvice.fr/software/100976/supremo) — 4.7/5 (447 reviews) ## Avis ### "Simple but efficient to use and this make my work easier" — 5.0/5 > **Kalidaspandian** | *24 juillet 2024* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: Unless like in Anydesk or TeamViewer Just by clicking the link we share is enough to control the system. And it is very simple to use but it saves my time a lot. > > **Inconvénients**: Not like that. But it lagged at some points and that also happened very rarely. > > Overall experience is good. And if they make the connection little more stable it will be great to use. ----- ### "Nice little remote assist app" — 5.0/5 > **Ben** | *31 mars 2025* | Matériaux de construction | Taux de recommandation : 8.0/10 > > **Avantages**: Like that it is easy to set up and works well. > > **Inconvénients**: The connection method involving finding and clicking session links can be clunky for some users. > > It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. ----- ### ""SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS"" — 5.0/5 > **Ravikant** | *28 juin 2024* | Services et technologies de l'information | Taux de recommandation : 3.0/10 > > **Avantages**: 1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools > > **Inconvénients**: 1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access > > All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised\! ----- ### "HelpWire: A Game-Changer for Remote Support" — 5.0/5 > **Kumkum** | *16 juillet 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The things I liked most about HelpWire are: 1. High-Level security 2. Easy accessibility 3. Compatible with different platforms > > **Inconvénients**: The things I least liked about HelpWire are: 1. The interface of HelpWire is user friendly but I wish there were more customization options. 2. I can access HelpWire on many operating systems but it is not compatible with my smartphone, it would have been awesome if it was also compatible with smartphones. > > My overall experience with HelpWire was overwhelmingly positive as this app has significantly helped me with growth of my business ----- ### "Got Top-Notch Remote Support" — 5.0/5 > **Rohit** | *16 juillet 2024* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: I loved its user-friendly interface that a newbie can understand well without much hassle. The setup is too easy, allowing me to simply log in to get access to controls. Also, according to the client's perception, this software is a go-to-platform for getting high-quality support. > > **Inconvénients**: I didn't find major drawbacks in Helpwire interfering with my work chores. However, every software has some loopholes, but this platform does my work well and I am fully satisfied with it. > > Overall, Helpwire is a great platform for me and I totally recommend it to all who are looking for seamless remote support. The quick sign-up process and user-friendly dashboard make it convenient to contact the clients. Additionally, I am extremely filled with joy with the fantastic screen sharing, chatting, and file transfer features that make Helpwire a true companion for me. ----- Page : 1/4\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/449895/HelpWire?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/449895/HelpWire) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées