En savoir plus sur Freshchat










Freshchat - Prix
Freshchat est disponible en version gratuite et propose un essai gratuit. La version payante de Freshchat est disponible à partir de 1 799,00 ₹/mois.
Produits similaires à Freshchat
Freshchat - Avis
Évaluation des fonctionnalités
Tous les avis sur Freshchat

- Secteur d'activité : Immobilier commercial
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Logiciel de messagerie
Avantages
Un très bon produit et très simple à utiliser avec de meilleures solutions de messagerie et permet de parler avec vos prospects et clients depuis les réseaux sociaux et des sites webs . J'adore et je le recommande
Inconvénients
Un très bon produit de messagerie. Je n'ai rien de mal pour le moment

- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Cheap and easy to use chat function for small organisations
It's been fine. Customer support was poor
Avantages
It has a very basic but good AI chat bot, covers most of the operational needs
Inconvénients
The software does not provide a ticketing system, though their is an AI layer query management requires a desk
Alternatives envisagées
Zoho DeskPourquoi choisir Freshchat
Cheaper productPourquoi passer à Freshchat
It was easy to use and we had a startup plan- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Great Chat Option
Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation.
Avantages
At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format.
Inconvénients
The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page.
- Secteur d'activité : Informatique et sécurité réseau
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Freshchat Review
Avantages
The option to create a chatbot without any coding or development needed; it is well integrated with the other products in the "Fresh" software suite.
Inconvénients
The chatbot is super hard to personalise, hard to set automated messages and the configuration for workflows is very unintuitive and tough to setup. We don't always receive notifications, the AI doesn't necessarily show the correct knowledge base articles, the redirection to the ticketing system is not very well done...
- Secteur d'activité : Assurance
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Freshchat is a very capable chat tool that is highly recommended for any business
Freshchat is used as a Live chat on our website which has bots to collect customer information & smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall too!
Avantages
- Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup
Inconvénients
- No support on weekends- Occasional bugs
- Secteur d'activité : Construction
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Better way to attend clients with Freshchat
Avantages
It has AI bot that is trained to answer all questions.
Has made it easy to monitor employee conversations with clients and officials.
I also like it’s fast contact with clients.
Inconvénients
It has allowed us to maintain direct communication, so no dislike.
- Secteur d'activité : Production audiovisuelle
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Efficient and convenient
Overall great experience and highly reccomend Freshchat. Appreciate anything created to help free up valuable time.
Avantages
The ability to communicate with customers through various channels (social media,mobile, web etc.) has made managing communication more efficient. The ability to set up automated responses helps free up time immensely, and focus on other tasks.
Inconvénients
I don't really have cons, the only thing I can think of is that some of the programs such as the custom chatbot set ups were a bit overwhelming at first to learn.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Best Support Chat App
It is helping by giving our customers a quick, familiar and simple way of contacting us so that they can receive the support they need. So ultimately it is helping our business grow.
Avantages
It is simple and easy to use. The integration was seamless and fast. It is reliable and there is no downtime. It is very convenient for our customers to get in touch with us at any time.
Inconvénients
I wish there was a better alert notification system when a chat has been initiated. There needs to be a constant alert until someone picks up the chat conversation.
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Fresh Chat - positive and negative points
In general , its good tool for direct contact with clients , user friendly for agents like any platform can always be improved .
Avantages
I like the most that you can always edit , add or delete canned responses , so this can help agents to be ready always with answers to new updates .I like that its easy to be learned, not complicated
Inconvénients
I prefer if there was option to delete a message after its sent to client , same feature as in whatsappAlso sometimes a new chat will come with no notification , even all notifications are on .Also it will be better to have a search option on the chats , based on the labels of the chats tickets And would be better also ,if chat can still be open for more than 24 hours .
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Awsome Chat tool
It helps us provide 24/7 support via a familiar and convenient channel
Avantages
Eeasy to integarte and use. Simple and elegant interface.
Inconvénients
I wish we could create AI agents who are as capable as ChatGPT
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Freshchat Review
Overall, my experience with Freshchat was positive. It was a reliable and efficient platform that helped me provide better support to my customers. While there were some areas for improvement, such as the reporting capabilities, the platform was a valuable addition to my customer support toolkit.
Avantages
I really liked the simplicity and user-friendliness of Freshchat. It was easy to set up and customize, and the chat interface was very intuitive. I also appreciated the automation features that allowed me to streamline my support processes.
Inconvénients
One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics.
Alternatives envisagées
Microsoft Teams- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Easy chat
Avantages
It's very easy to integrate with Whatsapp and to use the chat in general it's a good experience overall.
Inconvénients
I haven't found any issues with the chat as of yet.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Chat solution for enterprises
Avantages
The thing that I like about freshchat is the simplicity of the UI and its various automation options. I used it for a trial period and I liked the overall experience of it.
Inconvénients
Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Freshchat experience review
Avantages
The user interface is very easy to use and understand. You can also customize their theme depending what you like for your needs.
Inconvénients
Sometimes the notification sound is not working but still a good platform to use.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Inexpensive chat bot for website
I have been using is for more than 2 yesrs now and i like it as it's totally worth of it's price.
Avantages
This is an inexpensive chatbot and has campaign feature which i use very often on my website
Inconvénients
It's not very customisable and does not have features like lead generation.
Alternatives envisagées
IntercomPourquoi passer à Freshchat
It's less expensive- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Freshchat excellent tool for your business chat support team and customer service
Avantages
The interface is of exceptional quality. InteliAssign and Canned Responses are two of our favorite features. We have two types of customers: business-to-business and business-to-consumer. This feature allows us to automatically assign support staff based on their skills and line of business. Shortcuts for canned responses are also very useful. You can tailor these canned responses to match the tone of your business that you want to convey to your customers in chat.
Inconvénients
When it automatically creates a Freshdesk ticket and you need to send a response, or it will affect your First response time in Freshdesk.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Decent software
It is a decent platform to be used for your support team.
Avantages
You can use this software for your in house customer support team. The upgrade version has better features which I feel more convenient
Inconvénients
There were a few issues in the normal version which is resolved in the upgraded mode
- Secteur d'activité : Services d'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
No notifications to admin or agent when inbox is not open
Avantages
Cheap and affordable pricing
Design is good
Inconvénients
Sometimes i forget to check the messages and i miss lot of chat queries because of not receiving desktop notifications for new chat messages. I check emails less often.
They have this feature for visitors called "never miss a response by turning on notifications" but not for admins. I've contacted their support and they tell me that i only get notifications if i keep the inbox open
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Modern customer support tool
cost effective and being online for our customers 24/7
Avantages
Switching to Freshchat for the customer support in our foundation proved to be a successful decision. Unlike competitors like Zendes our agents won't need to be online all the time. A customer asks something, the bot gathers relevant information such as name, phone and e-mail and once one of our agents is online they reply to the chat. The customer will be notified by e-mail or pushnotification. The customer can even leave our website due to this e-mail notification. As we work with volunteers we can never guarantee to be online all day but now with Freshchat we won't miss a chat anymore!
Inconvénients
We would like a feature to export a conversation into a Freshdesk ticket for future follow up or to convert them into a KB item
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Fresh chat good chat
Is good but change to Chatwoot because freschat is more expensive
Avantages
Easy to deploy and integration to website.
Inconvénients
Need more integration directly to the chat example with messenger whatapp and other tool.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Good tool but needs some improvement
Overall has been good but the notification issue is the big problem for me.
Avantages
Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.
Inconvénients
My biggest gripe is that the notification is not up to standard. Unless your on one of the Fresh suite the popup does not appear when a new chat comes in. This means that unless you are regularly checking it makes the responses late and therefore not feel like a live chat. It would be good to have a pop out or desktop version so that if you are working on something else an icon will appear to notify you.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
One of the best modern communication tools
Avantages
One thing we really like about FreshChat is it's intuitive nature. New users literally become proficient within minutes and experienced users are finding new functionally all the time!
Inconvénients
Compared with other modern chat applications and software, we feel a little slighted with the fees. Skype, Slack, etc, are solutions which cost no money.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Reliable and easy to use.
Good.
Avantages
It's easy to use and very reliable tool to use. The website conversion certainly increased and we have better qualified leads thanks to freshchat. The support team is easily available and the overall experiance has been very good. Highly recommended for small and new businesses (pricing is a big factor too)
Inconvénients
The billing is sometimes wrong and you have to keep a check on that. But once you raise a ticket, it is easily resolved.

- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Useful contact center chat tool
It has been a very useful tool to convert customers to purchase inside the website.
Avantages
It's embebbed in the freshwork ecosystem so if you have the other tools it's very easy to integrate and convert chats to tickets (with freshdesk)
Inconvénients
Honestly, nothing. It's pretty good and simple to use, and allows you to chat with your customer in your website and social networks.
- Secteur d'activité : Conseil en gestion
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
We use it on our website.
We can engage more website visitors.
Avantages
It's well-balanced and not expensive, unlike alternatives. We trialed with other solutions but after we used free version for a while, decided to go with them. We also use Freshsales and both solutions integrate well.
Inconvénients
No disadvantages, we are happy. Support is quick and I think they would be more quicker if we were in the same timezone.