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Freshcaller - Prix
Freshcaller est disponible en version gratuite et propose un essai gratuit. La version payante de Freshcaller est disponible à partir de 9,00 €/mois.
Produits similaires à Freshcaller
Freshcaller - Avis
Évaluation des fonctionnalités
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Customer Service Made Easy
After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier
Avantages
1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features
2. Get entire call history with cost and recordings
3. Cost effective compared to larger companies
4. Seamless integration with all products
Inconvénients
Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Freshcaller for SMBs
I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.
Avantages
Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.
Inconvénients
Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.
Alternatives envisagées
Five9Pourquoi choisir Freshcaller
Cost and ability to integrate with Freshdesk.Logiciel antérieur
Five9Pourquoi passer à Freshcaller
Seamless intergration with Freshdesk.- Secteur d'activité : Psychologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Product is okay - handy to have everything connected - technical support is overwhelmed
My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed.
Avantages
I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets.
Inconvénients
My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround.
- Secteur d'activité : Internet
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Good product but quite expensive
Avantages
Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams.
Inconvénients
Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great.
Alternatives envisagées
FrontPourquoi choisir Freshcaller
CostsLogiciel antérieur
Salesforce Platform- Secteur d'activité : Édition
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great inexpensive ticketing system
Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks.
Avantages
Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward.
Inconvénients
The reports function leaves a lot to be desired.
Catégories connexes
- Logiciels de surveillance des appels
- Logiciels de VoIP
- Logiciels de distribution automatique des appels (ACD)
- Logiciels de contact client
- Logiciels de centre d'appel
- Logiciels de communication cloud
- Logiciels de télémarketing
- Logiciels de téléphonie
- Logiciels de standard automatique
- Logiciels SIP (softphone)