--- description: Avis sur ServiceChannel : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceChannel | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de comptabilité pour entreprises](/directory/4001/enterprise/software) > [ServiceChannel](/software/4256/servicechannel) # ServiceChannel Canonical: https://www.softwareadvice.fr/software/4256/servicechannel Page : 1/7\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/4256/servicechannel?page=2) > ServiceChannel est une suite intégrée qui permet de gérer les tâches liées aux installations : de la recherche d'un entrepreneur à la supervision des bons de travail, en passant par la clôture du projet avec le traitement des transactions. > > Conclusion : 136 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 136 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceChannel - **Pays**: New York, É.-U. - **Entreprise fondée en**: 1999 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, grec, hongrois, italien, japonais, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, slovène, suédois, tchèque, thaï, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Application mobile - Asset Assignment - Asset Lifecycle Management - Authentification unique - Barcode/Ticket Scanning - Base de données de sous-traitants - Biens commerciaux - Budgétisation et prévision - CRM - Champs personnalisables - Checklists - Codes QR - Codes-barres et RFID - Comptabilité - Comptabilité des actifs - Contrôles/Permissions d'accès - Création de bons de travail ## Intégrations (15 au total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de comptabilité pour entreprises](https://www.softwareadvice.fr/directory/4001/enterprise/software) ## Catégories connexes - [Logiciels de comptabilité pour entreprises](https://www.softwareadvice.fr/directory/4001/enterprise/software) - [Logiciels de gestion des actifs](https://www.softwareadvice.fr/directory/1560/asset-tracking/software) - [Logiciels pour entrepreneurs](https://www.softwareadvice.fr/directory/32/general-contractor-software/software) - [Logiciels de GMAO](https://www.softwareadvice.fr/directory/441/web-based/software) - [Logiciels de gestion des ordres de mission](https://www.softwareadvice.fr/directory/500/work-order/software) ## Logiciels similaires 1. [MaintainX](https://www.softwareadvice.fr/software/116409/maintainx) — 4.8/5 (1034 reviews) 2. [Fracttal One](https://www.softwareadvice.fr/software/413016/fracttal) — 4.6/5 (1773 reviews) 3. [Fiix](https://www.softwareadvice.fr/software/29229/fiix) — 4.5/5 (628 reviews) 4. [UpKeep](https://www.softwareadvice.fr/software/58398/upkeep) — 4.6/5 (1322 reviews) 5. [eMaint CMMS](https://www.softwareadvice.fr/software/1926/emaint-x3) — 4.4/5 (392 reviews) ## Avis ### "ServiceChannel Vendor Review" — 5.0/5 > **Pete** | *10 février 2026* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. > > **Inconvénients**: At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. > > ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. ----- ### "Service Channel Review" — 5.0/5 > **Lena** | *3 avril 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: 1. Centralized Work Order Management Everything lives in one place—service requests, vendor assignments, updates, and invoices. This makes it way easier to track what’s open, in progress, or completed without chasing emails. 2. Strong Vendor Network \& Coordination You can assign, communicate, and track vendors all within the platform. Huge plus if you’re managing multiple subcontractors across different sites (which I know you do a lot of). 3. Real-Time Visibility You get live updates, photos, and status changes from the field. Helps avoid the “what’s going on at site?” guessing game and keeps clients informed quickly. 4. Invoice \& Cost Control Invoices are tied directly to work orders, making approvals and audits smoother. Helps prevent billing discrepancies and keeps budgets tight. 5. Reporting \& Analytics Built-in dashboards let you track spend, response times, recurring issues, etc. Super useful for spotting trends (like repeat service calls on the same sign or location). 6. Multi-Location Scalability Designed for companies managing dozens—or thousands—of locations. Perfect for programs like your White Castle rollout where consistency and tracking are everything. > > **Inconvénients**: 1. Outdated / Clunky Interface A lot of users say the system feels old and not intuitive. Hard to find key info inside work orders Too many tabs / steps for simple tasks Terminology can be confusing One review literally said it’s “outdated looking and hard to find information.” 2. Slow Performance \& Glitches This one comes up a LOT. Pages take time to refresh Searches don’t always work the first time Occasional system lag Example: users report having to search a work order twice for it to show up. 3. Mobile App Issues (Big one for field work) Check-in/check-out problems GPS errors Limited functionality compared to desktop If the app fails, techs sometimes have to call in manually—and it doesn’t always count properly toward metrics. 4. Work Order Limitations Can’t always edit or close out WOs easily Have to rely on client/GC to close tickets Scheduling restrictions once dates expire Example: no direct way to fully close certain work orders without client action. 5. Steep Learning Curve / Complexity Even though it can be simple once you know it… Initial onboarding is confusing Too many workflows / modules Training isn’t always great Users specifically say training “needs to be more involved.” 6. Customer Support Can Be Slow Long wait times Delayed responses from support team Some users mention “slow response time” from support agents. 7. Pricing Concerns Especially from smaller vendors/subs: Considered expensive Fees can eat into margins Real-world sentiment: “ServiceChannel is very pricey but customizable.” 8. Vendor Scorecard / IVR Frustrations This is a BIG one for contractors: If check-in fails (app issue), it can hurt your score System doesn’t always reflect real effort Basically: the system can penalize vendors for tech issues—not performance. > > I’ve had a solid experience using ServiceChannel to manage service operations across multiple locations. I primarily use it to track work orders, coordinate with vendors, and monitor job progress in real time. It’s been especially helpful for keeping everything centralized communications, updates, and invoicing so nothing falls through the cracks. While there can be some challenges with the interface and mobile functionality, overall it’s a strong tool for maintaining visibility and accountability across service work. ----- ### "Service Channel Review" — 3.0/5 > **Ryan** | *27 avril 2026* | Construction | Taux de recommandation : 5.0/10 > > **Avantages**: I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. > > **Inconvénients**: I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. > > Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. ----- ### "Service Channel Review" — 5.0/5 > **Silvia** | *26 février 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. > > **Inconvénients**: It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email. > > Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. ----- ### "What I enjoy about using ServiceChannel" — 5.0/5 > **Louise** | *3 avril 2026* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: I really like how easy Service channel is to use and navigate for all our Service channel clients. The work orders mainly have photos attached of work needing to be done. If we need more information they always list a site contact. > > **Inconvénients**: The only con is sometimes you have to refresh more than once to see the work orders/updates. Otherwise everything is good. > > My overall experience with ServiceChannel has been excellent. I love how easy it is to upload photos to show clients where we are in progress of the work or the completion photos. It always allows us to send direct messages through the job to the client. Service channel has improved alot since we first starting using it ten years ago. They upgrade the system to keep things flowing nicely ----- Page : 1/7\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/4256/servicechannel?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/4256/servicechannel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées