--- description: Avis sur ServiceChannel : présentation du système, fonctionnalités et tarifs. Obtenez des démos gratuites et comparez ce logiciel avec d'autres applications. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceChannel | Avis, prix et démonstrations - SoftwareAdvice FR --- Breadcrumb: [Accueil](/) > [Logiciels de comptabilité pour entreprises](/directory/4001/enterprise/software) > [ServiceChannel](/software/4256/servicechannel) # ServiceChannel Canonical: https://www.softwareadvice.fr/software/4256/servicechannel Page : 1/7\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/4256/servicechannel?page=2) > ServiceChannel est une suite intégrée qui permet de gérer les tâches liées aux installations : de la recherche d'un entrepreneur à la supervision des bons de travail, en passant par la clôture du projet avec le traitement des transactions. > > Conclusion : 147 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 147 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceChannel - **Pays**: New York, É.-U. - **Entreprise fondée en**: 1999 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, grec, hongrois, italien, japonais, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, slovène, suédois, tchèque, thaï, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - API - Accès mobile - Alertes/Notifications - Application mobile - Asset Assignment - Asset Lifecycle Management - Authentification unique - Barcode/Ticket Scanning - Base de données de sous-traitants - Biens commerciaux - Budgétisation et prévision - CRM - Champs personnalisables - Checklists - Codes QR - Codes-barres et RFID - Comptabilité - Comptabilité des actifs - Contrôles/Permissions d'accès - Création de bons de travail ## Intégrations (15 au total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de comptabilité pour entreprises](https://www.softwareadvice.fr/directory/4001/enterprise/software) ## Catégories connexes - [Logiciels de comptabilité pour entreprises](https://www.softwareadvice.fr/directory/4001/enterprise/software) - [Logiciels de gestion des actifs](https://www.softwareadvice.fr/directory/1560/asset-tracking/software) - [Logiciels pour entrepreneurs](https://www.softwareadvice.fr/directory/32/general-contractor-software/software) - [Logiciels de GMAO](https://www.softwareadvice.fr/directory/441/web-based/software) - [Logiciels de gestion des ordres de mission](https://www.softwareadvice.fr/directory/500/work-order/software) ## Logiciels similaires 1. [MaintainX](https://www.softwareadvice.fr/software/116409/maintainx) — 4.8/5 (1050 reviews) 2. [Fracttal One](https://www.softwareadvice.fr/software/413016/fracttal) — 4.6/5 (1784 reviews) 3. [Fiix](https://www.softwareadvice.fr/software/29229/fiix) — 4.5/5 (628 reviews) 4. [eMaint CMMS](https://www.softwareadvice.fr/software/1926/emaint-x3) — 4.5/5 (419 reviews) 5. [UpKeep](https://www.softwareadvice.fr/software/58398/upkeep) — 4.6/5 (1328 reviews) ## Avis ### "ServiceChannel Vendor Review" — 5.0/5 > **Pete** | *10 février 2026* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceChannel provides a centralized platform to manage work orders efficiently. It makes scheduling, updating job status, uploading photos, and closing out work orders straightforward, which helps keep both internal teams and clients informed. > > **Inconvénients**: At times, the system can be slow to refresh or navigate, particularly when managing multiple work orders, but overall performance is consistent. > > ServiceChannel improves visibility, accountability, and turnaround time for service requests. It helps ensure work is completed accurately, documented properly, and communicated clearly to clients. ----- ### "Service Channel getting the job done" — 5.0/5 > **Holly** | *11 juin 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceChannel is probably one of the easiest customer platforms to use. Communication is easy to follow on it with its layout and the reporting functions help gather information quickly. > > **Inconvénients**: The site does lag every once in a while which can be a drag but I'm sure its due to the amount of users on it. > > Servicechannel helps organize jobs, gives accurate time feedback, and gets jobs closed quickly with IVR option. The ivr options allows us to quickly determine if a job is completed or status of it before we ever talk to the tech. ----- ### "Service Channel Review" — 3.0/5 > **Ryan** | *27 avril 2026* | Construction | Taux de recommandation : 5.0/10 > > **Avantages**: I liked that service channel had a generally straightforward user interface. I liked that it was a simple set up. > > **Inconvénients**: I do not like the fact that is a requirement to use at all with my company. It adds an unnecessary step in the work order process. > > Overall I haven't had a positive nor negative experience with service channel. It is just an app that I am required to use that adds 10 minutes to a job unnecessarily. ----- ### "ITS NOT GREAT BUT ITS GOOD\!" — 4.0/5 > **YUNG** | *14 mai 2026* | Eau/gaz/électricité | Taux de recommandation : 8.0/10 > > **Avantages**: ServiceChannel stands out because it brings clarity, control, and accountability to facility management. The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. Its real‑time visibility helps ensure issues are handled quickly, while analytics highlight trends that support smarter decision‑making. For someone who manages multiple locations or coordinates with many vendors, ServiceChannel creates a smoother workflow and strengthens operational consistency. The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving overall facility performance. > > **Inconvénients**: Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work order details, or vendor requirements. These barriers can slow communication, lead to misunderstandings, and require additional clarification. However, they also highlight the need for stronger training, clearer scripts, and standardized communication processes. Improving consistency in terminology, documentation, and expectations can help bridge these gaps and create smoother interactions for all users. > > My overall experience with ServiceChannel has been consistently good. The platform makes it easier to manage work orders, track vendor performance, and maintain visibility across multiple locations. Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external vendors. While there are occasional challenges, the benefits outweigh them, and the platform continues to support smoother operations and faster issue resolution. ServiceChannel has helped create a more structured workflow, improved response times, and strengthened the way facility needs are managed. Overall, it has been a reliable tool that adds real value to daily operations. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *10 juin 2026* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **Inconvénients**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- Page : 1/7\ Suivant: [Page suivante](https://www.softwareadvice.fr/software/4256/servicechannel?page=2) ## Liens - [Afficher sur SoftwareAdvice](https://www.softwareadvice.fr/software/4256/servicechannel) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Données structurées