En savoir plus sur VCC Live
VCC Live - Prix
VCC Live n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de VCC Live est disponible à partir de 55,00 €/mois.
Produits similaires à VCC Live
VCC Live - Avis
Évaluation des fonctionnalités
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
We got exactly what we wanted.
We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.
Avantages
Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.
Inconvénients
We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
VCC Live effectively changed our company, our team and our customers.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
Avantages
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
Inconvénients
There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
VCC review
Avantages
Easy to learn and use in a call center setting.
Inconvénients
Connectivity is sometimes spotty and software can freeze or crash easily.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.
Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.
Avantages
Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.
Inconvénients
Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Excellent solution for distributed call center operations and home agents
Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations
Avantages
Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales
Inconvénients
Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.
