En savoir plus sur VCC Live
VCC Live - Prix
VCC Live n'est pas disponible en version gratuite mais propose un essai gratuit. La version payante de VCC Live est disponible à partir de 60,00 $US/mois.
Produits similaires à VCC Live
VCC Live - Avis
Évaluation des fonctionnalités
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Perfect call center solution, best customer care and technical support.
Simple to install, simple to use and get perfect experience and functionality.
Avantages
Simple to use, you can make changes without any difficulties. This software has so many call center solutions and functionalities that I've never seen before - perfect.
Inconvénients
For Inbound projects there is one bad thing. If we make new contact and it's in database and if the same customer calls the same contact mask is open and last disposition is saved. And on sales projects there is problem if we choose success disposition and if customer calls after 1 week for info about delivery there status is changed. So agents have to be very careful to make a new contact or choose the same status. If not there are not the right results/statistics.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
VCC Live effectively changed our company, our team and our customers.
Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.
Avantages
Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.
Inconvénients
There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
VCC review
Avantages
Easy to learn and use in a call center setting.
Inconvénients
Connectivity is sometimes spotty and software can freeze or crash easily.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.
Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.
Avantages
Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.
Inconvénients
Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
User-friendly software, reliable contact people, quick and effective information flow
Avantages
User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself.
The User state log and it's drop-down-menus (quick search terms).
Customer Service and the dedicate contact are always there for help, inform us about news proactively.
Inconvénients
The development request's implementation time length could be shorter.
A supervisor interface on mobile would be great.
