Ideagen Quality Management

Avantages

The flexibility of the Qualtrax software is by far the biggest selling point. The customizable and configurable workflows have helped our organization go almost entirely paper free in our Change Control, Deviation, CAPA and A/P invoice process. We are also looking to add additional workflows in the near future for software access and Action Item tracking.

Inconvénients

There are some limitations with reporting on training matrices that are a bit frustrating as we have to manually track training curriculums.

Avantages

Ease off use
Ability to run from IPad's and phones
Flexibility of being able to tailor to own needs
Dashboard for tracking performance
Easy administration

Inconvénients

Audits process is long winded and could be simplified by being able to raise on close on the app.

Modules are not interactive with each other and operate independently.

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Avantages

The ability to configure the system is made very simple. Changes can be made by administrators with minimal effort which is invaluable to any business which is either growing or operates in a dynamic environment.
The software has constant releases either for fixes (which obviously everyone wants to avoid altogether) or for improvements. We have seen several iterations of a module in the space of a year which has helped how our users engage with the system.
On a similar note, I am impressed with how the company will make changes to the software upon request. Changes are reviewed and implemented in a timely fashion.

Inconvénients

Having to re-create successful pilot projects from UAT to the Live site is a frustration!
Whilst I have praised the configurability of the system I believe there are further improvements which could be made to enhance the software further.
The module nature of the software has meant some modules are behind others in terms of aesthetics and functionality (but I know this is something the business is working on).

Avantages

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Inconvénients

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Avantages

Document Management - this allows us to centralize our SOPs in one location and distribute them to our users. Improves our compliance due to audit trail of staff acknowledgement of policy and procedures.

Inconvénients

Training module - this is the module we thought we get a lot of use out of. Just doesn't work they way we intended it to. Difficult to navigate\use