Ideagen Quality Management

Avantages

The system provides us enough structure to build a solid QMS on, but we can also customise it enough to work within our more unique manufacturing environment. We had a good experience recently migrating from an on-premise install to their SaaS product. The whole process was relatively smooth and happened on time and within the expected budget.

Inconvénients

The main downside about moving from an on-premise install to the SaaS version was the reduction in speed. Obviously we understand that there are many factors which can affect this but I believe it should have come up in the scoping as something that could be an issue.

Avantages

Simply put Ideagen quality system does what it says on the tin and more. It provides a platform for total quality system management in an efficient and effective manner without any fuss. It's highly flexible and can be tailored to individual organisation needs.

Inconvénients

Wrapping my head round setting up of some module functionalities takes some getting used to for my liking.

Avantages

IdeaGen provides a consolidate platform for compliance related activities. It's web-based, so support of the application is minimal. Email communications and reminders are supportive to keep compliance up-to-date. Configurable workflows all of purpose built design to support business specific processes.

Inconvénients

On the Inbox page, some of the UI organization feels old. Scaling of sections when names are longer and pages are narrower, leaves to-do items off the screen. It would benefit from some responsive design in this and other areas of the application. All dashboard links seem to push user back to Inbox page. it would be better if a user could drill down here.

Avantages

The Ideagen Quality Management system is user friendly and easy to navigate. The wizard functions provide pre-templated step by step processes which makes entering data a swift process and ensures the user doesn't miss anything vital. Extensive help articles available to access within the system.

Inconvénients

I have found the changes to the customer support service frustrating. We used to be able to phone direct through to customer support agents who would assist you there and then. It is now much harder to get through to anyone and most times you are required to send in a video recoding of the problem before someone will get back to you by email. This can cause a delay in being able to resolve issues.

Avantages

For a laboratory this system provides full functionality for a Quality Management System. It ensures smooth compliance with ISO and MHRA requirements.
all of the modules can be tweaked to suit you needs and there is significant flexibility to allow different levels of usage based on the size of the service.

Inconvénients

Permission levels are rigid and requires primary licenses for high level tasks.

Avantages

The system is straight forward to use with some excellent features.

Inconvénients

It might be better to have more trending in terms of graphs and charts for presenting to senior management.

Avantages

The documentation module cause you can always go back to the documentation using the document reference number and you can even put a URL or hyperlink instead of attaching the actual documents.

Inconvénients

The people module and it’s a bit complicated especially when giving permission, access etc but still it’s manageable.

Avantages

Easy to Use by beginners, great communication teams

Inconvénients

prices are high relatively, it has some slowness sometimes

Avantages

The customer service. Any issues or queries I have, they are quick to respond and very knowledgeable.

Inconvénients

I occasionally encounter "bugs" where a link doesn't work, or an error message appears.

Avantages

Its simple and easy to use. All documentation can be found.

Inconvénients

It can be slow at times, and you are unable to attach images.

Avantages

Easy to use and easy for everyone to have the same documents. No confusion on newest version and easy to update.

Inconvénients

Sometimes uploads take a while to upload.

Avantages

I think document control and audit are 2 of q-pulses strongest modules. i also like the fact that its a system that can cover most of my organisations' QMS needs. having one go-to system that covers mutliple needs is great and means our staff only need to learn and be familiar with one system.Probably the best assett they have is their staff: I have always found the ideagen staff helpful, prefessional and friendly and they have very good support.

Inconvénients

While i like q-pulse - i do think it can be better: The system can feel old and clunky in places. some simple quality of life improvements have never been implemented - which is unfortunate as with those improvements q-pulse could be so much more. the system does feel old and unloved; parts feel cobbled together as if each module was developed seperatetly. I'm hoping that as Ideagen chooses to move away from the Richclient platform and onto thew web platform - they will do the right thing and decide to invest properly in that development. Hopefully this way, our iwhslist as users will finally be accepted and addressed. As a user who is keen to help the company improve q-pulse, i have been a little disappointed that they dont always seem to listen to their users. i'm still hopeful they will invest more time and realise that listening to us is imporant and the right thing to do - then maybe togther we'll be able to change q-pulse from being a good system to becoming the great system it always promises to be.

Avantages

Better functionality from previous QMS system. Ability to work across sites and still have access to system.

Inconvénients

Unable to upload multiple documents at the same time with set template/duplicates. Have to do one at a time which meant transfer from previous quality management system was difficult.

Avantages

Provides solid document control functionality

Inconvénients

Training and people modules do not function as I would expect, they don't seem thought through

Avantages

Easy to use and great customer support. Good help feature so most issues you can figure out on your own. Great record keeping and control on all the business processes in the system. Make audits very easy to navigate since every record is at your fingertips. Being able to make fields mandatory means you never are missing information.

Inconvénients

The online training course for the basic version is not the best, not at intuitive as I would like to see.

Avantages

We used Qpulse CAPA Module to manage a core process within the company. We then found Audit Module was very useful for managing Internal Audits. Document Module was used as central storage area for ISO documentation.

Inconvénients

Where one person is named a couple of times within one template, they get an email for every action. Unfortunately they are responsible for a number of separate actions so we had no way around this as we needed each action to be recorded.

Avantages

Easy to use & great tool for supplier & audit management; great customer service and client management.

Inconvénients

Can sometimes lag when filtering large data of historical data.

Avantages

When I first joined my company it was a privately owned company, however, now 6 years later, the business has massively grown with a number of acquisitions and having made the move to become a public company. With the acquisitions, the ease of having Q-Pulse Enterprise allowed us to roll out the QMS and provide real live data and streamline a number of our processes.

Inconvénients

Due to the number of employees that I currently work with, and working in a quality and compliance industry, that training is core to the success of the business. Having a platform that can demonstrate this is critical. Whilst Q-Pulse currently offers way of documenting training, I do believe it is quite manual and could improve. If this improves, Q-Pulse will prove to be a very robust and attractive quality management system.

Avantages

Q-pulse is a very good tool for helping us manage key areas within the management systems, such as CAPA and document / asset control, at least it is for them that know how to use it.

Inconvénients

Q-pulse is not an easy tool to learn your way around and it can put people off using it due to it not quite being as intuitive as it could be

Avantages

It is very useful tool management in all aspect. Very interactive and easy to use. A little training, you are there to go.

Inconvénients

I personally find it useful and haven't identify any set back yet.

Avantages

All suppliers specifications and questionnaires are stored together in one easy to find location

Inconvénients

Technical difficulties/buffering occur often meaning the system is unable to use

Avantages

Having a dedicated account manager is great as they massively reduce the workload on our team.

Inconvénients

I think the flexibility of the system (e.g. multiple codes linking to a single specification) could be improved to allow for a more seamless transition

Avantages

This system has the option to attach Compliance Standards to documents and within workflows. It also has the capability to filter reports by Standards. Analyst competency is a big part of compliance. This system allows you to create trainings and tests schedules to maintain analyst's competency. Proficiencies (blind samples) can be tracked by workflows.
Also Collaboration is critical in quality control. This system allows multiple analysts to participate in a workflow instance. This means that if one analyst initiated a workflow then another analyst can finish. It documents which analyst completed each step in that instance. One can also create groups that will have specific permission within Qualtrax.
Consequently, Risk assessment is critical for Compliance. This workflow can be initiated for multiple reasons and can trigger corrective action workflow if necessary.
It is also very helpful that several accrediting bodies are also using Qualtrax.

Inconvénients

I think that it would be helpful to have list custom field alphabetized. It would also be helpful to create a workflow instance URL links to allow the auditor see a particular workflow.

Avantages

I love the flexibility that workflows offer. We initially purchased the platform for document management and audit preparedness, which it does exceptionally well. We have expanded its use far beyond our quality department thanks to the workflows functionality.

Nearly any process that your organization currently does on paper can be automated as a workflow. This reduces paper, eliminates the possibility of something getting lost or buried under a stack of other documents, and makes reporting a breeze.

Inconvénients

They recently released a dashboard, but unfortunately, the dashboard does not offer click-through functionality. For example, I can see how many open items I am responsible for, as well as their status (new, approaching, late, expedited), but if I click on expedited tasks in the dashboard, I'm taken to my general inbox, which includes ALL tasks, documents, and workflows.

It's a small thing, really, but it does leave something to be desired from the user perspective.

Avantages

Out-of-the-box document control, robust email notification system, configurable. Automates compliance management specific to individual standards. Built with ISO and TNI compliance in mind. Easy for end-users to learn, making adoption painless.

Qualtrax customer support and corporate culture are the best I've experienced. The entire team is dedicated to creating a premium product that really addresses an important need.

Inconvénients

Workflows are useful and configurable, but building them can be difficult at certain steps. More functionality would help during the creation of the workflows. Also, mining of the data stored within Qualtrax is limited and could be improved.